VTech USB 7100 manual Case of difficulty

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For customer service, please visit our Web site at www.vtechphones.com, or call 1-888-347-2005 (USA) or 1-800-267-7377 (Canada).

Appendix

In case of difficulty

Handset displays Launch your Skype™ software and follow the steps below:
“No VoIP Clients	• Click Tools > Options > Privacy Menu > Related Tasks.
Running”
	• Click Manage other programs’ access to Skype.

Problems making or receiving calls

•Make sure batteries are installed and charged correctly (see page 7).

•Make sure the AC adapter is firmly plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord and USB cable are properly connected (see page 5).

•If these suggestions do not work, unplug the base, remove and re-insert the batteries, then follow the steps on page 25 to re-register the handset.

	• Select Vtech, then click the Change button.
	• Click Allow this program to access Skype, then click OK.
No audio on	Launch your Skype™ software and follow the steps below:
Internet calls	• Click Tools > Options > Sound Devices Menu.
	• Set “Audio In” to Cordless USB Phone.
	• Set “Audio Out” to Cordless USB Phone.

Problems with	• Make sure the USB cable is plugged firmly into the telephone base
Internet line	and a working USB port in your computer (see page 5).
	• Make sure your PC is powered on, and not in a standby or hibernat-
	ing state. If the USB cable is plugged into a router or hub, try
	connecting it directly to the PC.
	• Make sure your computer meets the minimum requirements and all
	software has been properly installed (see page 9). You must
	establish a Skype™ account before using the Internet line.
	• Launch your browser and check to see if you can connect to the
	Internet. You must establish an Internet connection to make calls.
	• Activate your Vtech Cordless Phone Suite software, click on the
	Status tab, and make sure all four boxes are checked. Unchecked
	boxes may help you identify the source of the problem.
	• Check your Net Status to make sure you are online with the Skype™
	network (see page 17).
	• Unplug the base, remove and re-insert the batteries, then follow the
	steps on page 25 to re-register the handset.
	• Make sure batteries are installed and charged correctly (see page 7).
	• Make sure the AC adapter is firmly plugged into an outlet not
	controlled by a wall switch.
	• If these suggestions do not work, visit www.skype.com/help to check
	for other solutions. Or call VTech Customer Service at the numbers
	listed above.
Call transfer	You must wait until you hear the other handset ring before pressing
immediately	Off/Clear to complete the call transfer. If you press Off/Clear to send the
displays “Ring	call to the other handset too quickly, you may cause the original handset
Back’’	to generate the “Ring Back’’ message.

NOTE: The term “base” above refers to the telephone base, not the charger provided with expansion handsets.

	• Set “Ringing” to Cordless USB Phone, then click OK.
Problems using	You may enter numbers at the computer or the handset. To use the
SkypeOut	handset, choose one of the methods listed below:
	• Enter “00” + “Country code” + “National prefix (if needed)” + (number)
	• Enter “011” + “Country code” + “National prefix (if needed)” + (number)
	• Launch the Vtech Cordless Phone Suite software, click the Options
	tab, then check the box marked Add international prefix and
	country code. Then enter “National prefix (if needed)” + (number).
Problems check-	Check your Net Status when you first enter the menu (before scrolling).
ing Net Status	When you scroll, the highlight character (>) will follow your selection, no
on handset	longer indicating your current Net Status.
	You can also launch the Skype™ software to review or change your Net
	Status (click on the icon in the bottom left corner of the screen).
Problems with	You must use Skype™ to start the conference call, then quickly press the
conference calls	LIST/CALL button to join the call using the cordless handset.
using the hand-
set

NOTE: The term “base” above refers to the telephone base, not the charger provided with expansion handsets.

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