VTech CS5123 user manual Troubleshooting

Troubleshooting

Problem	Suggestion
The announcement	• When recording the announcement, make sure you speak in a normal tone of voice about nine
message is not clear.	inches from the telephone base.
	• Make sure there is no background noise (television, music, traffic, etc.) when recording.
The answering system	• Make sure the answering system is on.
does not record	• Make sure the memory of the answering system is not full.
messages.
The messages on the	• If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are	call after four minutes.
incomplete.	• If the caller pauses for more than five consecutive seconds, the system stops recording and
	disconnects the call.
	• If the memory on the system becomes full during a message, the system stops recording and
	disconnects the call.
	• If the caller’s voice is very soft, the system may stop recording and disconnect the call.
The answering system	• Make sure your remote access code is correct (page 42).
does not respond to	• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
remote commands.	be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
	answering system.
	• The answering system may not detect the remote access code when the announcement is
	playing. Wait until the announcement is over before entering the code.
	• There may be interference on the telephone line you are using. Press the keypad keys firmly
	when dialing.
	www.vtechphones.com	55

Appendix