VTech 20-2481 Transferring Calls, Handsfree Speakerphone Operation, Blind Transfer

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Advanced Operations

Handset and Base Operation

Highlight the desired destination of your intercom then press OK. Your screen will display CALLING HANDSET __, CALLING BASE, or PERFORMING

GLOBAL PAGE.

The recipient's screen will display INTERCOM FROM HANDSET 1, or

GLOBAL CALL FROM HANDSET 1.

The recipient presses INTERCOM/TRANSFER to engage in conversation with the person initiating the page.

NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond by pressing INTERCOM/TRANSFER will be able to talk to you via the intercom. Others can join the ongoing intercom call by calling one of the parties involved in the intercom. The unit beeps whenever a party joins an ongoing call.

Transferring Calls

You can transfer calls on the GIGAPHONE system from the Base to Handset, Handset to Handset, or Handset to Base.

Blind Transfer

You can directly transfer any active call to another GIGAPHONE extension without notification by doing the following steps:

Handset or Base must be on an active call.

Press the INTERCOM/TRANSFER; scroll to the desired destination of your transfer. Then press OK.

When the other extension answers, the call will automatically be connected to that extension.

An unanswered call will ring back to the originating Handset/Base if not answered within 30 seconds.

Announced Transfer:

You can perform an announced transfer (call and advise another extension) of an active call by doing the following steps:

Handset or Base must be on an active call.

Place the active call on HOLD.

Press the INTERCOM/TRANSFER; scroll to the desired destination of your transfer. Then press OK.

When the other extension answers the intercom call, explain they have an active call waiting.

Both extensions press OFF to end the intercom call.

TheotherextensionpressestheLINE key, HANDSFREE, SPEAKERPHONE (or HEADSET) to pick up the call on hold.

Handsfree Speakerphone Operation

Your GIGAPHONE Handset has a built-in handsfree Speakerphone. This feature allows you to stand the Handset upright on a table or desktop and have handsfree conversations. For more information, refer to MAKING CALLS in

HANDSET AND BASE OPERATION.

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Contents Important Safety Instructions Stop Introduction Menu Driven DisplaysParts Check List Handset Layout Base Unit Layout ABC DEF GHI JKL MNO Pqrs TUV Wxyz Tone OperSetup Data PortInstallation of Battery Pack in Handset Charging Of Handset Battery Pack Charging Of Handset Battery PackDial Tone Checking for dial toneTone/Pulse selection Case of DifficultySpare Battery Charger/Power Backup Function Handset Charger Setup Of The VT20-2420 Accessory HandsetRegistration and Operation Enter Base ID Code Icon Description Handset and Base IndicatorsHandset Icons Base LEDs Handset LEDsDescription Call History Caller ID Soft Menu FunctionsRDL Redial History Call History Caller IDCaller ID Call Waiting ID Dial Option Shortcut Handset and Base Settings SETTINGS, then press OKVolume Use Melody UseLOW Batt Tone To select the Enhanced Mode setting Naming Your HandsetsHandset and Base Settings Register To Deregister all HandsetsMemory MemoryTo Store a Number/Name To Search For and Dial a Number Name To Delete a Number/NameTo Edit a Number/Name Handset and Base Operation Making CallsFrom the Handset From the Base UnitFrom either Handset or Base Unit RedialAnswering Calls From the Base Mute FunctionFlash Function Hold Function Volume Intercom FunctionTransferring Calls Handsfree Speakerphone OperationBlind Transfer Announced TransferSwitching from the Handset Earpiece to Handsfree Low Battery IndicationBase Speakerphone Operation Line in Use IndicationLine Conference Calls Handset or Base Message Waiting IndicationConference Calling To purchase a Headset, call Vtech Customer Service at Headset OperationHeadset Operation connected to the Handset Headset Operation connected toMaintenance Handset Does Not Ring When You Receive a Call Case Of DifficultyPhone Doesnt Work At All No Dial ToneYou Hear Other Calls While Using Your Phone Common Cure For Electronic EquipmentWarranty Statement What does this limited warranty cover?How long is the limited warranty period ? What is not covered by this limited warranty ?How do you get warranty service? Other LimitationsWarranty Statement FCC and IC Regulations VTech Communications IncRights of the telephone company FCC and Acta InformationRepair instructions Hearing aid compatibility Programming/testing of emergency numbersIC Industry Canada Rbrc R Seal Technical Specifications Nominal Effective RangeTable Of Contents Issue