Grandstream Networks GXP-2020 user manual Answering Phone Calls

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ANSWERING PHONE CALLS

RECEIVING CALLS

1.Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button.

2.Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2). Answer the incoming call by pressing its corresponding LINE button. The current active call will be put on hold.

3.Paging/Intercom Enabled: Phone beeps once and automatically establishes the call via SPEAKER. (PBX (or Server) must also supports this feature)

DO NOT DISTURB

1.Press the “DND” button if you do not want to take a call. This will send the caller directly to voicemail.

2.Press the “DND” button to set phone to ‘do not disturb’ (icon will be on the screen). The phone will not ring and send caller directly to voicemail. (see note above)

PHONE FUNCTIONS DURING A PHONE CALL

CALL WAITING/ CALL HOLD

1.Hold: Place a call on ‘hold’ by pressing the “HOLD” button.

2.Resume: Resume call by pressing the corresponding blinking LINE.

3.Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE to place or receive another call. Call Waiting tone (stutter tone) audible when line is in use.

MUTE/DELETE

1.Press the MUTE button to enable/disable muting the microphone.

2.The “Line Status Indicator” will show “LINEx: SPEAKING” or “LINEx: MUTE” to indicate whether the microphone is muted.

CALL TRANSFER

GXP-2020 supports both blind and attended (or supervised) transfer:

1.Blind Transfer: Press “TRNF” button, then dial the number and press the “SEND” button to complete transfer of active call.

2.Attended (or Supervised) Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE on HOLD. Once the call is established, press “TRNF” key to transfer the call and hang up.

NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile.

Grandstream Networks, Inc.

GXP–2020 Users Manual

Page 17 of 33

 

Firmware 1.1.4.3

Last Updated: 05/2007

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Contents Grandstream Networks, Inc Table of Contents Table of Figures Welcome Grandstream Networks, Inc Definitions of the GXP-2020 Connectors InstallationAttach the wall-mount spacers to the GXP-2020 Placing tab for mounting phone to wall Product Overview GXP-2020 Key Features in a GlanceGXP-2020 Hardware Specifications GXP-2020 Technical Specifications LCD in Idle on-hook and Active off-hook mode Using the GXP-2020 SIP Enterprise PhoneLCD Icon Definitions LCD Button DefinitionsMSG GXP-2020 Button DefinitionsMaking Phone Calls Speed Dial For example Setting up the phone to make Quick IP callsAnswering Phone Calls End Conference Initiate a Conference CallKey Call Features GXP-2020 Call FeaturesKey Pad Configuration Menu Factory Reset Audio UpgradeDiagnostic Mode All LEDs will light up Display Factory FunctionsKeypad GUI Call Flow Configuration with WEB Browser Device Configuration Basic Settings Definitions Device Configuration Status DefinitionsAdvanced User Configuration Page Definitions Use Random Local RTP portPort Keep-aliveCall Mode Disable CallUpdate Syslog LevelSIP Account Configuration Page Definitions Caller Request Timer Enable Call FeaturesCallee Request Timer Force TimerJitter Delay Enable 100relSpecial Feature Force InviteSoftware Upgrade & Customization Instructions to Configure Local Tftp Server Restore Factory Default Setting