Avaya 5402 manual Basic Call Handling Features, Answer a Call, Make a Call, Clearing a Call

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Basic Call Handling Features

Answer a Call

When a call arrives at your phone, you hear a ringing tone and a flashing bell icon () appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working.

To answer an incoming call:

Do one of the following:

If you are not active on another call, answer the call by lifting your handset.

You can also press Speaker to listen to the incoming call, but you must use the handset/headset to speak to the caller. The phone does not have a built in microphone.

or

If you are active on a call already, place the active call on Hold and then answer the incoming call (see Hold).

Make a Call

When making a call, the built-in speaker in your phone allows you to monitor the progress of calls without lifting your handset.

To manually make a call:

Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

Adjust speakerphone volume as necessary.

To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.)

If the call is not answered, you can clear the call by pressing Speaker or Drop.

or

When the call is answered, you must pick up the handset to speak to the called party.

To automatically make a call you can:

Automatically dial the last number that you dialed by pressing Redial

or

Automatically dial a frequently used number by pressing Feature and the relevant dial pad digit. These numbers are allocated to your dial pad by your System Administrator.

See Overview of the Feature Key.

Clearing a Call

To clear an established call either: Replace the handset

or

Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence.

5402/2402 Phone User Guide

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IP Office

Issue 2d (10th October 2005)

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Contents IP Office Table of Contents Overview TelephoneCall Handling Buttons On Hold Call Appearance KeysIncoming Call ConnectedSystem Features Clearing a Call Basic Call Handling FeaturesAnswer a Call Make a CallHeadset Working RedialSpeaker To add another party to a call To switch off your handset/headset microphoneConference MuteTo put an existing call on hold HoldTo return to the held call To transfer the current call to another extension To transfer a new call to a held call using ConferenceTransfer MessageCall Forwarding System FeaturesSystem Features Introduction Answering CallsDefault Feature Codes Do Not Disturb Diverting CallsMaking Calls Voicemail Page LED Index5402user Page AL7 1LZ
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5402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.
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