Avaya 5402 manual Hold, To put an existing call on hold, To return to the held call

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5402user

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

If you have a call in progress, then first put that call on hold as above.

To retrieve a held call, simply press the Call Appearance button with the against it.

Notes:

After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

If the system feature AutoHold is on (consult your System Administrator) then you can hold an active call () by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () will drop the first call.

To transfer a held call see Transfer.

5402/2402 Phone User Guide

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IP Office

Issue 2d (10th October 2005)

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Contents IP Office Table of Contents Telephone OverviewCall Handling Buttons Connected Call Appearance KeysIncoming Call On HoldSystem Features Make a Call Basic Call Handling FeaturesAnswer a Call Clearing a CallHeadset Working RedialSpeaker Mute To switch off your handset/headset microphoneConference To add another party to a callTo put an existing call on hold HoldTo return to the held call Message To transfer a new call to a held call using ConferenceTransfer To transfer the current call to another extensionAnswering Calls System FeaturesSystem Features Introduction Call ForwardingDefault Feature Codes Do Not Disturb Diverting CallsMaking Calls Voicemail Page Index LED5402user Page AL7 1LZ
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5402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.