Avaya manual Some Error Conditions in Operation of 4600 Series IP, Resolution As above

Page 101

 

 

Error Conditions

Table 10: Some Error Conditions in Operation of 4600 Series IP

Telephones (continued)

 

 

 

 

Condition

 

Cause/Resolution

 

 

 

The telephone was

AND no lights are lit on

CAUSE: Loss of power.

working, but does

the phone and the

RESOLUTION: Check the connections

not work now,

display is not lit.

between the telephone, the power supply,

and the power jack.

AND power to the telephone is fine, but there is no dial tone. The display might show “System Busy.”

CAUSE: Loss of communication with the PBX switch.

RESOLUTION: Check LAN continuity from the PBX to the telephone using ARP or trace-route and from the telephone to the PBX by invoking a Feature button. Verify that LAN administration has not changed for the Gatekeeper, TN 2302AP boards, or the LAN equipment (routers, servers, etc.) between the switch and the telephone. Verify no one changed the telephone settings locally using the VIEW and ADDR codes, as described in the 4600 Series IP Telephone Installation Guide. Verify the telephone volume is set high enough. Finally, conduct a self-test.

AND the telephone was recently moved.

AND the network was recently changed to upgrade or replace servers, re-administer the Avaya media server, add or change NAT, etc.

CAUSE: Loss of communication with the PBX.

RESOLUTION: As above, but pay particular attention to the possibility that the telephone is being routed to a different DHCP server, or even a different PBX switch. If so, the new server or switch might need to be administered to support the telephone.

CAUSE: Loss of communication with the PBX.

RESOLUTION: As above.

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Requirements Diffserv Appendix a Avaya 46xx IP Telephone MIB 123 Appendix D Administering Thin Client Directories 143 Page Intended Audience About This GuideDocument Organization Change History Terms Used in This Guide What’s New in ReleaseVoIP QoSItalics AdministrativeConventions Used in This Guide Related Documents Online DocumentationDefinity Documentation Release Avaya Communication Manager Software Documentation ReleaseSeries IP Telephone Installation Guide Series IP Telephones Safety InstructionsIP Telephone User Guide 4601/4602/4602SW IP Telephone Stand Instructions4602/4602SW IP Telephone User Guide 4610SW IP Telephone User GuideIetf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer SupportData and Voice Network Similarities IntroductionOverview of Voice over IP VoIP Tandem Coding Delay and JitterStandard Voice Coding StandardsHttp QoS SnmpNetwork Assessment , , and Figure TCP/UDP Port UtilizationAnother IP endpoint Media Gateway orVoice Monitoring Manager Snmp MIB ViewerDNS Server Tftp ServerCNA Server Http ServerWeb or Proxy Server Directory ServerFTP Server IP SoftphoneReliability and Performance Suggestions for Installation and ConfigurationApplications Series IP Telephone Another 4600 Series IP TelephoneIP Address Lists and Station Number Portability Security Series IP Telephones Registration and AuthenticationDual Connection Architecture Single Connection ArchitectureDhcp and File Servers WAN ConsiderationsTelephone to Network Initialization ProcessDhcp Server to Telephone Telephone and File ServerTelephone and the Avaya Media Server Page Hardware Requirements RequirementsExcept Additional Hardware RequirementsMedia Server Avaya IP IP Telephone Release Software Requirements Series IP Telephone Safety InstructionsSee the 4600 Series IP Telephone Installation Guide Requirements Server Administration IP Telephone Installation Guide 4600 IP Telephone Installation GuideDhcp Vlan4600 IP Telephone Installation Telephone Installation GuideSson Dhcp GuideDhcp TFTP/HTTP Definity Release Software ChecklistDhcp and File Servers From Required Network InformationDhcp Software Alternatives Choosing a Dhcp ConfigurationDhcp Generic Setup Dhcp Server Administration Windows NT 4.0 Dhcp Server Dhcpack Setting of System Values Set toSelect Start--Settings--Control Panel Select Scope--Create Select Start--Programs--Admin Tools--DHCP ManagerExample Select Dhcp Options--Defaults in the menuSelect Scope under Dhcp Options Click Edit ArraySelect option 003 from the Unused Options List Select the Global parameter under Dhcp OptionsSelect Defaults from the DHCPOptions menu Verifying Your ConfigurationWindows 2000 Dhcp Server Select Start--Programs--Administrative Tools--DHCPExample Under Predefined Options and Values, click Add Click the Configure Options... optionCompleting the New Scope Wizard dialog box displays Change the Data Type to String Activating the New ScopeTftp Tftp Generic SetupAvaya Tftp Suite Pro Select System--SetupTftp Server on S8300 Media Server Start--Programs--Avaya Tftp Server--TFTPServer32Dnssrvr DomainHttpsrvr HttpdirProcpswd PHY2STATRtcpmon VmlhomeHttp Http Generic SetupSeries IP Telephone Scripts and Application Files Server Administration Choosing the Right Application File and Upgrade Script File Server Administration Contents of the Upgrade Script # END Group System Value Contents of the Settings FileIeee 802.1D and 802.1Q QoSDiffserv UDP Port Selection Parameters in Real-Time Possible Values Network Audio Quality Display on 4600 Series IP TelephonesRsvp and Rtcp Vlan Considerations Administering Options for the 4600 Series IP Telephones Cnaport AuthCnasrvr DhcpstdTelephone country code. The administered Tlssrvr ProcstatStatic Customizing the Site-Specific Option Number Sson Entering Options Using the Telephone DialpadDNS Addressing Enhanced Local Dialing Server Administration Customizing the 4630/4630SW IP Telephone Directory Application Parameters 2253, Lightweight Directory AccessProtocol v3 UTF-8 String Representation of DistinguishedVoice Mail Application Parameters Web Access Application ParametersSetting/Parameter Name Type 4630/4630SW Backup/RestoreCall Log Archive Server Administration Ftpuserstat Tpslist SubscribelistBaklightoff Application Status Flag AppstatBacklight Parameters 4621SW, 4622SW, and 4625SW only Application Status Flags and Their Meaning Appstat Value This is the default valueIssue 2.2 April 2005 Setting/Parameter Name Type Error Conditions Troubleshooting GuidelinesTroubleshooting Guidelines Resolution As above Some Error Conditions in Operation of 4600 Series IPTelephones Condition Cause/Resolution Troubleshooting Guidelines PBX Resolution NoneCause The 46xxupgrade.scr file was Series IP Telephone Installation GuideSee of the 4600 Series IP Telephone Installation Guide Clear Administrative OptionClear all values? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Mute 7 3 7 3 8 # Mute R E S E T # Reset Administrative OptionReset System Values Reset values? =no #=yes Restart the Telephone Mute 8 4 3 9 # Mute V I E W # View Administration OptionPWB SN Parameter Values Name System Value FormatPWB Vlan IDAaa.bbb.ccc.ddd Error MessagesCause The telephone is seeking a gatekeeper on During Registration Addr option. The 4600 Series IP TelephoneCause The specified extension is already in use During Operation 4630/4630SW IP Telephone User Guide, or Troubleshooting the 4601 IP TelephoneVisual Indication Message Waiting indicators at top of phone Awaiting user entry Troubleshooting the 4601 IP Telephone Page Downloading the Avaya 46xx IP Telephone MIB Appendix a Avaya 46xx IP Telephone MIBPage Introduction General Background Browser Features and BehaviorDocument Skeleton Content-Based StyleLogical Style Physical Spacing and Layout Physical StyleLists Lists and TablesImages Frames LinksForms Fonts Character EntitiesColors Fixed-Width Objects Design GuidelinesCookies Images Maintaining Context Click-to-Dial Functionality User InteractionGenerated code is rendered as this Web Page Appendix C Creating Web Sites for Other Series IP Telephones Page Appendix D Administering Thin Client Directories Page Push Content Appendix E The Push FeatureFor More Information on Push Push PrioritiesIndex Delay and Jitter Snmp
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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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