Avaya 4600 manual Troubleshooting Guidelines, Error Conditions

Page 99

Chapter 5: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during 4600 Series IP Telephone operation and possible ways of resolving these problems.

Error Conditions

Table 10: Some Error Conditions in Operation of 4600 Series IP Telephones identifies some of the possible operational problems that might be encountered after successful 4600 Series IP Telephone installation. Possible installation problems and how to conduct a telephone self-test are discussed in the 4600 Series IP Telephone Installation Guide’s “Troubleshooting” chapter. The following User Guides also contain guidance for users having problems with specific IP telephone applications:

●4601 IP Telephone User Guide,

●4602/4602SW IP Telephone User Guide,

●4610SW IP Telephone User Guide,

●4620/4620SW/4621SW IP Telephone User Guide,

●4622SW IP Telephone User Guide,

●4625SW IP Telephone User Guide, and

●4630/4630SW IP Telephone User Guide

Note:

Most of the problems reported by 4600 Series IP Telephone users are not likely to be problems with the telephone itself. Problems are more likely LAN-based, where Quality of Service, server administration, and other issues can impact end-user perception of IP telephone performance.

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Requirements Diffserv Appendix a Avaya 46xx IP Telephone MIB 123 Appendix D Administering Thin Client Directories 143 Page Intended Audience About This GuideDocument Organization Change History Terms Used in This Guide What’s New in ReleaseVoIP QoSAdministrative Conventions Used in This GuideItalics Avaya Communication Manager Software Documentation Release Online DocumentationRelated Documents Definity Documentation ReleaseSeries IP Telephone Installation Guide Series IP Telephones Safety Instructions4610SW IP Telephone User Guide 4601/4602/4602SW IP Telephone Stand InstructionsIP Telephone User Guide 4602/4602SW IP Telephone User GuideIetf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer SupportIntroduction Overview of Voice over IP VoIPData and Voice Network Similarities Tandem Coding Delay and JitterStandard Voice Coding StandardsHttp QoS SnmpNetwork Assessment , , and Figure TCP/UDP Port UtilizationSnmp MIB Viewer Media Gateway orAnother IP endpoint Voice Monitoring ManagerHttp Server Tftp ServerDNS Server CNA ServerIP Softphone Directory ServerWeb or Proxy Server FTP ServerAnother 4600 Series IP Telephone Suggestions for Installation and ConfigurationReliability and Performance Applications Series IP TelephoneIP Address Lists and Station Number Portability Security Single Connection Architecture Registration and AuthenticationSeries IP Telephones Dual Connection ArchitectureDhcp and File Servers WAN ConsiderationsTelephone and File Server Initialization ProcessTelephone to Network Dhcp Server to TelephoneTelephone and the Avaya Media Server Page Hardware Requirements RequirementsAdditional Hardware Requirements Media Server Avaya IP IP Telephone ReleaseExcept Series IP Telephone Safety Instructions See the 4600 Series IP Telephone Installation GuideSoftware Requirements Requirements Server Administration Vlan 4600 IP Telephone Installation GuideIP Telephone Installation Guide DhcpGuide Telephone Installation Guide4600 IP Telephone Installation Sson DhcpDhcp TFTP/HTTP Software Checklist Dhcp and File ServersDefinity Release From Required Network InformationDhcp Software Alternatives Choosing a Dhcp ConfigurationDhcp Generic Setup Dhcp Server Administration Dhcpack Setting of System Values Set to Select Start--Settings--Control PanelWindows NT 4.0 Dhcp Server Select Scope--Create Select Start--Programs--Admin Tools--DHCP ManagerExample Select Dhcp Options--Defaults in the menuSelect the Global parameter under Dhcp Options Click Edit ArraySelect Scope under Dhcp Options Select option 003 from the Unused Options ListSelect Defaults from the DHCPOptions menu Verifying Your ConfigurationWindows 2000 Dhcp Server Select Start--Programs--Administrative Tools--DHCPExample Click the Configure Options... option Completing the New Scope Wizard dialog box displaysUnder Predefined Options and Values, click Add Change the Data Type to String Activating the New ScopeTftp Tftp Generic SetupStart--Programs--Avaya Tftp Server--TFTPServer32 Select System--SetupAvaya Tftp Suite Pro Tftp Server on S8300 Media ServerHttpdir DomainDnssrvr HttpsrvrVmlhome PHY2STATProcpswd RtcpmonHttp Http Generic SetupSeries IP Telephone Scripts and Application Files Server Administration Choosing the Right Application File and Upgrade Script File Server Administration Contents of the Upgrade Script # END Group System Value Contents of the Settings FileIeee 802.1D and 802.1Q QoSDiffserv UDP Port Selection Parameters in Real-Time Possible Values Network Audio Quality Display on 4600 Series IP TelephonesRsvp and Rtcp Vlan Considerations Administering Options for the 4600 Series IP Telephones Dhcpstd AuthCnaport CnasrvrTelephone country code. The administered Procstat StaticTlssrvr Entering Options Using the Telephone Dialpad DNS AddressingCustomizing the Site-Specific Option Number Sson Enhanced Local Dialing Server Administration Customizing the 4630/4630SW IP Telephone Representation of Distinguished 2253, Lightweight Directory AccessDirectory Application Parameters Protocol v3 UTF-8 StringVoice Mail Application Parameters Web Access Application ParametersSetting/Parameter Name Type 4630/4630SW Backup/RestoreCall Log Archive Server Administration Ftpuserstat Tpslist SubscribelistApplication Status Flag Appstat Backlight Parameters 4621SW, 4622SW, and 4625SW onlyBaklightoff Application Status Flags and Their Meaning Appstat Value This is the default valueIssue 2.2 April 2005 Setting/Parameter Name Type Error Conditions Troubleshooting GuidelinesTroubleshooting Guidelines Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause/ResolutionResolution As above Troubleshooting Guidelines PBX Resolution NoneCause The 46xxupgrade.scr file was Series IP Telephone Installation GuideSee of the 4600 Series IP Telephone Installation Guide Clear Administrative OptionClear all values? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Reset Administrative Option Reset System ValuesMute 7 3 7 3 8 # Mute R E S E T # Reset values? =no #=yes Restart the Telephone Mute 8 4 3 9 # Mute V I E W # View Administration OptionVlan ID Parameter Values Name System Value FormatPWB SN PWBAaa.bbb.ccc.ddd Error MessagesCause The telephone is seeking a gatekeeper on During Registration Addr option. The 4600 Series IP TelephoneCause The specified extension is already in use During Operation 4630/4630SW IP Telephone User Guide, or Troubleshooting the 4601 IP TelephoneVisual Indication Message Waiting indicators at top of phone Awaiting user entry Troubleshooting the 4601 IP Telephone Page Downloading the Avaya 46xx IP Telephone MIB Appendix a Avaya 46xx IP Telephone MIBPage Introduction General Background Browser Features and BehaviorDocument Skeleton Content-Based StyleLogical Style Physical Spacing and Layout Physical StyleLists Lists and TablesImages Frames LinksForms Character Entities ColorsFonts Design Guidelines CookiesFixed-Width Objects Images Maintaining Context Click-to-Dial Functionality User InteractionGenerated code is rendered as this Web Page Appendix C Creating Web Sites for Other Series IP Telephones Page Appendix D Administering Thin Client Directories Page Push Content Appendix E The Push FeatureFor More Information on Push Push PrioritiesIndex Delay and Jitter Snmp
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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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