Avaya 4600 manual Visual Indication Message Waiting indicators at top of phone

Page 119

Troubleshooting the 4601 IP Telephone

Table 14: Possible Error Messages During 4601 IP Telephone Installation or Operation

Error Message

4601 Visual Indication/Cause/Resolution

 

 

Extension

VISUAL INDICATION: Message Waiting indicators at top of phone and the

Error.

left middle of the faceplate display a broken flutter for a total of 5 cycles

 

(with one cycle being alternating 50 milliseconds on, 50 milliseconds off for

 

500 milliseconds followed by 500 milliseconds off).

 

CAUSE: The PBX does not recognize the extension entered or cannot find

 

a valid gatekeeper.

 

RESOLUTION: Confirm the extension is correct and is correctly

 

administered on the switch. Then try registration again, taking particular

 

care to enter the extension accurately.

 

 

Extension

VISUAL INDICATION: If the extension is being used, the 4601 attempts

in Use.

registration. The first attempt causes the Message Waiting indicators at the

 

top of phone and left middle of the faceplate to display a broken flutter. The

 

broken flutter alternates 50 milliseconds on, 50 milliseconds off for 500

 

milliseconds, followed by 500 milliseconds off five times. Then the

 

indicators flash continuously, awaiting user entry. Then the 4601 makes a

 

second registration attempt using the same extension. This attempt causes

 

the Message Waiting indicators at the top of phone and left middle of the

 

faceplate to display a continuous broken flutter. The broken flutter

 

alternates 50 milliseconds on, 50 milliseconds off for 500 milliseconds

 

followed by 500 milliseconds off. In addition, Call Appearance Line b’s LED

 

flashes continuously until either the “*” or “#” button is pressed.

 

CAUSE: The PBX detects an extension conflict with an existing set or

 

Softphone.

 

RESOLUTION: You can force the current telephone to register, and thereby

 

disconnect the other user, by pressing #. The 4600 Series IP Telephone

 

prompts you again for the Extension and Password. If you enter the same

 

Extension and Password, you must confirm that you want to unregister the

 

original user. Press # to unregister the original user and register the current

 

phone. Then press * to reset the phone and enter a different Extension and

 

Password. If you take no action within 20 minutes, the phone attempts

 

registration again, repeating the process until either you intervene or power

 

is lost.

 

 

IP Address

VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance

in use by

Line A, which is flashing.

another.

CAUSE: The telephone has detected an IP Address conflict.

 

RESOLUTION: DHCP restart is automatically initiated. No user action

 

required.

 

 

No Ethernet.

VISUAL INDICATION: No LEDs flash when phone is plugged in.

 

CAUSE: Telephone is unable to communicate with the Ethernet.

 

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is

 

Category 5, verify power is applied on the LAN to that jack, etc.

 

 

 

1 of 3

 

 

Issue 2.2 April 2005 119

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Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Requirements Diffserv Appendix a Avaya 46xx IP Telephone MIB 123 Appendix D Administering Thin Client Directories 143 Page Intended Audience About This GuideDocument Organization Change History Terms Used in This Guide What’s New in ReleaseVoIP QoSItalics AdministrativeConventions Used in This Guide Avaya Communication Manager Software Documentation Release Online DocumentationRelated Documents Definity Documentation ReleaseSeries IP Telephone Installation Guide Series IP Telephones Safety Instructions4610SW IP Telephone User Guide 4601/4602/4602SW IP Telephone Stand InstructionsIP Telephone User Guide 4602/4602SW IP Telephone User GuideIetf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer SupportData and Voice Network Similarities IntroductionOverview of Voice over IP VoIP Tandem Coding Delay and JitterStandard Voice Coding StandardsHttp QoS SnmpNetwork Assessment , , and Figure TCP/UDP Port UtilizationSnmp MIB Viewer Media Gateway orAnother IP endpoint Voice Monitoring ManagerHttp Server Tftp ServerDNS Server CNA ServerIP Softphone Directory ServerWeb or Proxy Server FTP ServerAnother 4600 Series IP Telephone Suggestions for Installation and ConfigurationReliability and Performance Applications Series IP TelephoneIP Address Lists and Station Number Portability Security Single Connection Architecture Registration and AuthenticationSeries IP Telephones Dual Connection ArchitectureDhcp and File Servers WAN ConsiderationsTelephone and File Server Initialization ProcessTelephone to Network Dhcp Server to TelephoneTelephone and the Avaya Media Server Page Hardware Requirements RequirementsExcept Additional Hardware RequirementsMedia Server Avaya IP IP Telephone Release Software Requirements Series IP Telephone Safety InstructionsSee the 4600 Series IP Telephone Installation Guide Requirements Server Administration Vlan 4600 IP Telephone Installation GuideIP Telephone Installation Guide DhcpGuide Telephone Installation Guide4600 IP Telephone Installation Sson DhcpDhcp TFTP/HTTP Definity Release Software ChecklistDhcp and File Servers From Required Network InformationDhcp Software Alternatives Choosing a Dhcp ConfigurationDhcp Generic Setup Dhcp Server Administration Windows NT 4.0 Dhcp Server Dhcpack Setting of System Values Set toSelect Start--Settings--Control Panel Select Scope--Create Select Start--Programs--Admin Tools--DHCP ManagerExample Select Dhcp Options--Defaults in the menuSelect the Global parameter under Dhcp Options Click Edit ArraySelect Scope under Dhcp Options Select option 003 from the Unused Options ListSelect Defaults from the DHCPOptions menu Verifying Your ConfigurationWindows 2000 Dhcp Server Select Start--Programs--Administrative Tools--DHCPExample Under Predefined Options and Values, click Add Click the Configure Options... optionCompleting the New Scope Wizard dialog box displays Change the Data Type to String Activating the New ScopeTftp Tftp Generic SetupStart--Programs--Avaya Tftp Server--TFTPServer32 Select System--SetupAvaya Tftp Suite Pro Tftp Server on S8300 Media ServerHttpdir DomainDnssrvr HttpsrvrVmlhome PHY2STATProcpswd RtcpmonHttp Http Generic SetupSeries IP Telephone Scripts and Application Files Server Administration Choosing the Right Application File and Upgrade Script File Server Administration Contents of the Upgrade Script # END Group System Value Contents of the Settings FileIeee 802.1D and 802.1Q QoSDiffserv UDP Port Selection Parameters in Real-Time Possible Values Network Audio Quality Display on 4600 Series IP TelephonesRsvp and Rtcp Vlan Considerations Administering Options for the 4600 Series IP Telephones Dhcpstd AuthCnaport CnasrvrTelephone country code. The administered Tlssrvr ProcstatStatic Customizing the Site-Specific Option Number Sson Entering Options Using the Telephone DialpadDNS Addressing Enhanced Local Dialing Server Administration Customizing the 4630/4630SW IP Telephone Representation of Distinguished 2253, Lightweight Directory AccessDirectory Application Parameters Protocol v3 UTF-8 StringVoice Mail Application Parameters Web Access Application ParametersSetting/Parameter Name Type 4630/4630SW Backup/RestoreCall Log Archive Server Administration Ftpuserstat Tpslist SubscribelistBaklightoff Application Status Flag AppstatBacklight Parameters 4621SW, 4622SW, and 4625SW only Application Status Flags and Their Meaning Appstat Value This is the default valueIssue 2.2 April 2005 Setting/Parameter Name Type Error Conditions Troubleshooting GuidelinesTroubleshooting Guidelines Resolution As above Some Error Conditions in Operation of 4600 Series IPTelephones Condition Cause/Resolution Troubleshooting Guidelines PBX Resolution NoneCause The 46xxupgrade.scr file was Series IP Telephone Installation GuideSee of the 4600 Series IP Telephone Installation Guide Clear Administrative OptionClear all values? =no #=yes Mute 2 5 3 2 7 # Mute C L E a R #Mute 7 3 7 3 8 # Mute R E S E T # Reset Administrative OptionReset System Values Reset values? =no #=yes Restart the Telephone Mute 8 4 3 9 # Mute V I E W # View Administration OptionVlan ID Parameter Values Name System Value FormatPWB SN PWBAaa.bbb.ccc.ddd Error MessagesCause The telephone is seeking a gatekeeper on During Registration Addr option. The 4600 Series IP TelephoneCause The specified extension is already in use During Operation 4630/4630SW IP Telephone User Guide, or Troubleshooting the 4601 IP TelephoneVisual Indication Message Waiting indicators at top of phone Awaiting user entry Troubleshooting the 4601 IP Telephone Page Downloading the Avaya 46xx IP Telephone MIB Appendix a Avaya 46xx IP Telephone MIBPage Introduction General Background Browser Features and BehaviorDocument Skeleton Content-Based StyleLogical Style Physical Spacing and Layout Physical StyleLists Lists and TablesImages Frames LinksForms Fonts Character EntitiesColors Fixed-Width Objects Design GuidelinesCookies Images Maintaining Context Click-to-Dial Functionality User InteractionGenerated code is rendered as this Web Page Appendix C Creating Web Sites for Other Series IP Telephones Page Appendix D Administering Thin Client Directories Page Push Content Appendix E The Push FeatureFor More Information on Push Push PrioritiesIndex Delay and Jitter Snmp
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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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