Avaya 4600 manual Troubleshooting the 4601 IP Telephone, 4630/4630SW IP Telephone User Guide, or

Page 118

Troubleshooting Guidelines

Table 13: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW, 4625SW, and 4630/4630SW Backup/Restore

Error Message

Cause/Resolution

 

 

Current options and

CAUSE: An attempt to save the current options and Speed Dial

Speed Dial entries

entries on the FTP server has not yet been made or is in

have not yet been

progress.

backed up.

RESOLUTION: Wait for a message stating that backup was

 

successful.

 

 

The FTP Server Name

CAUSE: Invalid or missing server name.

is not known.

RESOLUTION: Verify the FTPSRVR address is the file server to

Please check the

which backup data should be saved. Verify that the FTPDIR value

FTP Server IP

is the correct directory path for that file server.

Address.

 

 

 

The FTP Server has

CAUSE: The FTP server has not responded to the attempt to

not yet responded,

backup/restore.

so backup has not

RESOLUTION: Try again, verify the FTP server address, verify

yet succeeded.

the FTP server is online, and/or verify the network connectivity.

 

 

The FTP Server has

CAUSE: The FTP server has reported that it did not store data.

denied access.

RESOLUTION: Verify the FTP server setup parameters, as

Please check FTP

indicated on the FTP Setup Parameters screen. See “FTP Setup”

Setup parameters.

in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or

 

see “Backup/Restore Options” in Chapter 6 of the appropriate

 

User Guide for the telephone type.

 

 

The FTP Server was unable to store the backup file.

CAUSE: The FTP server has reported that it could not store the data.

RESOLUTION: Verify administration and available capacity/ filespace on the FTP server.

Troubleshooting the 4601 IP Telephone

This section describes specific problems that can occur during 4601 IP Telephone installation, administration or normal operation, and possible ways of resolving these problems.

In Table 14, the Error Messages shown in the first column correspond to the equivalent conditions described in “Chapter 4" of the4600 Series IP Telephone Installation Guide and

Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP

Telephones. However, rather than displaying messages, the 4601 turns its LEDs on and off to indicate an error condition, as described in Table 14’s second column. In addition, not all error conditions result in unique LED indications.

118 4600 Series IP Telephone Release 2.2 LAN Administrator Guide

Page 117 Page 119
Image 118
Page 117 Page 119
Contents Series IP Telephone Copyright 2005, Avaya Inc All Rights Reserved Introduction Requirements Diffserv Appendix a Avaya 46xx IP Telephone MIB 123 Appendix D Administering Thin Client Directories 143 Page About This Guide Intended AudienceDocument Organization Change History What’s New in Release Terms Used in This GuideQoS VoIPConventions Used in This Guide AdministrativeItalics Definity Documentation Release Online DocumentationRelated Documents Avaya Communication Manager Software Documentation ReleaseSeries IP Telephones Safety Instructions Series IP Telephone Installation Guide4602/4602SW IP Telephone User Guide 4601/4602/4602SW IP Telephone Stand InstructionsIP Telephone User Guide 4610SW IP Telephone User GuideIetf Documents ITU Documents Customer Support ISO/IEC, ANSI/IEEE DocumentsOverview of Voice over IP VoIP IntroductionData and Voice Network Similarities Delay and Jitter Tandem CodingVoice Coding Standards StandardHttp Snmp QoSNetwork Assessment TCP/UDP Port Utilization , , and FigureVoice Monitoring Manager Media Gateway orAnother IP endpoint Snmp MIB ViewerCNA Server Tftp ServerDNS Server Http ServerFTP Server Directory ServerWeb or Proxy Server IP SoftphoneApplications Series IP Telephone Suggestions for Installation and ConfigurationReliability and Performance Another 4600 Series IP TelephoneIP Address Lists and Station Number Portability Security Dual Connection Architecture Registration and AuthenticationSeries IP Telephones Single Connection ArchitectureWAN Considerations Dhcp and File ServersDhcp Server to Telephone Initialization ProcessTelephone to Network Telephone and File ServerTelephone and the Avaya Media Server Page Requirements Hardware RequirementsMedia Server Avaya IP IP Telephone Release Additional Hardware RequirementsExcept See the 4600 Series IP Telephone Installation Guide Series IP Telephone Safety InstructionsSoftware Requirements Requirements Server Administration Dhcp 4600 IP Telephone Installation GuideIP Telephone Installation Guide VlanSson Dhcp Telephone Installation Guide4600 IP Telephone Installation GuideDhcp TFTP/HTTP Dhcp and File Servers Software ChecklistDefinity Release Required Network Information FromChoosing a Dhcp Configuration Dhcp Software AlternativesDhcp Generic Setup Dhcp Server Administration Select Start--Settings--Control Panel Dhcpack Setting of System Values Set toWindows NT 4.0 Dhcp Server Select Start--Programs--Admin Tools--DHCP Manager Select Scope--CreateSelect Dhcp Options--Defaults in the menu ExampleSelect option 003 from the Unused Options List Click Edit ArraySelect Scope under Dhcp Options Select the Global parameter under Dhcp OptionsVerifying Your Configuration Select Defaults from the DHCPOptions menuSelect Start--Programs--Administrative Tools--DHCP Windows 2000 Dhcp ServerExample Completing the New Scope Wizard dialog box displays Click the Configure Options... optionUnder Predefined Options and Values, click Add Activating the New Scope Change the Data Type to StringTftp Generic Setup TftpTftp Server on S8300 Media Server Select System--SetupAvaya Tftp Suite Pro Start--Programs--Avaya Tftp Server--TFTPServer32Httpsrvr DomainDnssrvr HttpdirRtcpmon PHY2STATProcpswd VmlhomeHttp Generic Setup HttpSeries IP Telephone Scripts and Application Files Server Administration Choosing the Right Application File and Upgrade Script File Server Administration Contents of the Upgrade Script # END Contents of the Settings File Group System ValueQoS Ieee 802.1D and 802.1QDiffserv UDP Port Selection Network Audio Quality Display on 4600 Series IP Telephones Parameters in Real-Time Possible ValuesRsvp and Rtcp Vlan Considerations Administering Options for the 4600 Series IP Telephones Cnasrvr AuthCnaport DhcpstdTelephone country code. The administered Static ProcstatTlssrvr DNS Addressing Entering Options Using the Telephone DialpadCustomizing the Site-Specific Option Number Sson Enhanced Local Dialing Server Administration Customizing the 4630/4630SW IP Telephone Protocol v3 UTF-8 String 2253, Lightweight Directory AccessDirectory Application Parameters Representation of DistinguishedWeb Access Application Parameters Voice Mail Application Parameters4630/4630SW Backup/Restore Setting/Parameter Name TypeCall Log Archive Server Administration Ftpuserstat Subscribelist TpslistBacklight Parameters 4621SW, 4622SW, and 4625SW only Application Status Flag AppstatBaklightoff This is the default value Application Status Flags and Their Meaning Appstat ValueIssue 2.2 April 2005 Setting/Parameter Name Type Troubleshooting Guidelines Error ConditionsTroubleshooting Guidelines Telephones Condition Cause/Resolution Some Error Conditions in Operation of 4600 Series IPResolution As above Troubleshooting Guidelines Resolution None PBXCause The 46xxupgrade.scr file was Installation Guide Series IP TelephoneClear Administrative Option See of the 4600 Series IP Telephone Installation GuideMute 2 5 3 2 7 # Mute C L E a R # Clear all values? =no #=yesReset System Values Reset Administrative OptionMute 7 3 7 3 8 # Mute R E S E T # Reset values? =no #=yes Restart the Telephone View Administration Option Mute 8 4 3 9 # Mute V I E W #PWB Parameter Values Name System Value FormatPWB SN Vlan IDError Messages Aaa.bbb.ccc.dddCause The telephone is seeking a gatekeeper on Addr option. The 4600 Series IP Telephone During RegistrationCause The specified extension is already in use During Operation Troubleshooting the 4601 IP Telephone 4630/4630SW IP Telephone User Guide, orVisual Indication Message Waiting indicators at top of phone Awaiting user entry Troubleshooting the 4601 IP Telephone Page Appendix a Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIBPage Introduction Browser Features and Behavior General BackgroundContent-Based Style Document SkeletonLogical Style Physical Style Physical Spacing and LayoutLists and Tables ListsImages Links FramesForms Colors Character EntitiesFonts Cookies Design GuidelinesFixed-Width Objects Images Maintaining Context User Interaction Click-to-Dial FunctionalityGenerated code is rendered as this Web Page Appendix C Creating Web Sites for Other Series IP Telephones Page Appendix D Administering Thin Client Directories Page Appendix E The Push Feature Push ContentPush Priorities For More Information on PushIndex Delay and Jitter Snmp
Related manuals
Manual 14 pages 36.58 Kb Manual 48 pages 37.63 Kb Manual 178 pages 15.35 Kb Manual 32 pages 31.81 Kb

4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
Top Page Image Contents