Avaya 3910 PBX Hardware Requirements, Supported Features, A T U R E S, PBX Software Requirements

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PBX hardware requirements

PBX Software Requirements

F E A T U R E S

Voice Portal

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3.0 PBX HARDWARE REQUIREMENTS

For G3 and traditional Cabinet S87x0/S8500 PBXs

TN2302 AP Media Processor / TN2602 AP Media Resource circuit packs (Crossfire). AP Media circuit packs are used to convert the audio levels for the IP telephone to audio levels for DCP phones when IP phones are used in a call with non-IP telephones.

*FOR FAX Support: TN2302 Firmware 111 minimum /

TN2602AP Firmware 24 minimum

TN799 Control-LAN (CLAN) circuit pack for the signaling capability (either the B or C vintage) on the csi, si, and r platforms.

For S8300/S87x0/8500 using newer media modules

Use of EXT 2 port on the front panel of G700 to connect to MPP Server.

For connecting to PBX:

Category 5 wiring or line cord to connect MPP Server to PBX.

3.2 PBX SOFTWARE REQUIREMENTS

Minimum software release CM2.1

Minimum release Avaya CM 3.1 and Special Application (Green Feature) SA8874 - Call status messages for 7434ND IP phones is strongly recommended. SA8874 provides detailed call-progress indications to Avaya VP when the incoming or outgoing call is either a station-to-station call or is over a PRI trunk. This allows supervised transfer to fully integrate with Voice Portal for call progress and handling. Without this feature supervised transfers will function similar to blind transfers and callers may hear busy or similar tones that would otherwise be avoided. To order SA8874 use Material Code #202775. Note: There is a cost to add this feature to your PBX.

AAS capability – Avaya CM station type (7434ND) used by Avaya VP does not allow for Auto-Available Skill (AAS) capability to be configured. To resolve this issue install patch 11586, available through CM 3.0 Load 346.

Important: Account teams should check with Avaya Services to determine if any other patches may be needed for the Avaya CM release they will integrate with Avaya VP.

4.0SUPPORTED FEATURES

The Voice Portal system provides either full or partial automation of telephone transactions that would otherwise be performed by an operator, attendant, or contact center agent. These automated transactions are driven by speech applications where each speech application is designed and developed to satisfy

specific customer needs.

Note: With Voice Portal 4.0 or higher, an alternate gatekeeper discovery address can be configured on the VPMS to be used if the primary address does not respond.

The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1

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Contents Method of Integration Voice Portal Ordering InformationA T U R E S Supported FeaturesPBX Hardware Requirements PBX Software RequirementsConfiguring the PBX to Integrate System Parameter FeaturesDisp ip-codec-set On nextMedia Encryption Security Code = Set to a valid value Station Default feature options should be left unchangedFeature Options Station Button Assignments Site DataAbbreviated Dialing Station Button AssignmentsStation options Page 5 Station Display Button AssignmentsConfigure Hunt Group for Voice Portal Stations Establishing the Hunt Group/Pilot #Ipapib Establishing the License FileMaximum IP Registrations by Product ID IpapicConsiderations Configuring ServerTesting Document History

3910 specifications

The Avaya 3910 is a versatile and robust communication device designed primarily for businesses seeking to enhance their telephony experience. It is part of Avaya's comprehensive range of endpoints that cater to various business needs, emphasizing user experience and connectivity.

One of the standout features of the Avaya 3910 is its ergonomic design, allowing for ease of use throughout the workday. The phone features a large backlit display, making it simple to navigate menus and view caller information, even in low-light conditions. The display is complemented by a dedicated speakerphone, which enables hands-free communication, ideal for multitasking environments.

This model supports multiple lines, enabling users to manage concurrent calls effortlessly. The programmable keys on the phone allow for swift access to frequently used functions or contacts, promoting efficiency in communication processes. Furthermore, the Avaya 3910 is equipped with advanced audio technologies that deliver crystal-clear sound quality for both parties during calls, using noise cancellation features to minimize background distractions.

Technologically, the Avaya 3910 utilizes Voice over IP (VoIP) capabilities, allowing for seamless integration into any network environment. This functionality not only supports voice traffic but can also enable video and data services, aligning with the modern demands of hybrid workplaces. The phone can be easily configured through Avaya's software management tools, ensuring that enterprise-level IT departments can efficiently manage and distribute updates across the network.

In terms of compatibility, the Avaya 3910 is designed to work with Avaya Aura and IP Office systems, ensuring that it integrates smoothly into existing Avaya ecosystems. This compatibility extends to third-party applications, allowing for enhanced functionality and workflow optimization.

The Avaya 3910 also focuses on security features, incorporating encryption protocols that protect sensitive communications. This is particularly crucial for businesses that handle confidential information.

Additionally, the phone offers flexibility with options for headset connectivity, accommodating preferences for traditional handsets or hands-free solutions. This adaptability makes the Avaya 3910 a fitting choice for a variety of work environments, from customer service centers to executive offices.

In summary, the Avaya 3910 stands out as a reliable and feature-rich communication solution, effectively combining user-friendly design, advanced technology, and robust security to meet the demands of modern business communication. Its multiple features cater to various needs, making it a valuable addition to any corporate telephony system.