Avaya 3910 manual Method of Integration, Voice Portal Ordering Information

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A v a y a

V o i c e P o r t a l

An IP/CCMS connector, the link between the PBX and Voice Portal handles both call data information and voice communication

Configuration Note 3910 Rev. F (1/08)

Avaya Voice Portal (Software application)

 

 

Telephone Telephone

Text-to-Speech

 

 

 

 

 

 

 

 

Server

 

 

 

 

Central

 

 

 

 

 

Office

 

 

 

 

 

Digital

Local Area Network

 

Central

Trunks

 

Office

 

 

 

`

Telephone

& PSTN

 

 

 

Application

 

 

 

 

 

 

 

 

 

Development

 

 

 

 

 

for Speech

 

 

AVAYA

Media

 

Appls.

 

 

G3/G600/S8700/S8300

Processing

Voice Portal

 

 

 

Minimum Software

Platform

 

 

 

Release CM 2.1

(Server)

Management

`

 

 

 

 

System

 

 

 

 

 

 

Web Browser

 

 

 

 

 

for Configuring

 

 

 

 

 

Voice Portal

Important: This Configuration Note specifies the minimum configuration required by voice portal. It is advisable to consult with your application designer to ensure you have a configuration to meet your specific requirements.

1.0METHOD OF INTEGRATION

There is one IP Link (Ethernet) from the Voice Portal’s Media Processing Platform (MPP) server to the PBX. The integration is done via the IP SoftPhone protocol with voice transmission and integration information carried over IP.

2.0VOICE PORTAL ORDERING INFORMATION

For details on server hardware and software requirements please refer to:

Avaya Voice Portal 3 – Concepts and Planning

Avaya Voice Portal 3 – Installation and Configuration Guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center at 408.922.1822, and if appropriate we will include it in our next revision. AVAYA accepts no responsibility for errors or omissions contained herein.

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Contents Voice Portal Ordering Information Method of IntegrationPBX Hardware Requirements Supported FeaturesA T U R E S PBX Software RequirementsSystem Parameter Features Configuring the PBX to IntegrateOn next Disp ip-codec-setMedia Encryption Security Code = Set to a valid value Feature Options Station Default feature options should be left unchangedStation Abbreviated Dialing Site DataButton Assignments Station Button AssignmentsStation Display Button Assignments Station options Page 5Establishing the Hunt Group/Pilot # Configure Hunt Group for Voice Portal StationsMaximum IP Registrations by Product ID Establishing the License FileIpapib IpapicTesting Configuring ServerConsiderations Document History

3910 specifications

The Avaya 3910 is a versatile and robust communication device designed primarily for businesses seeking to enhance their telephony experience. It is part of Avaya's comprehensive range of endpoints that cater to various business needs, emphasizing user experience and connectivity.

One of the standout features of the Avaya 3910 is its ergonomic design, allowing for ease of use throughout the workday. The phone features a large backlit display, making it simple to navigate menus and view caller information, even in low-light conditions. The display is complemented by a dedicated speakerphone, which enables hands-free communication, ideal for multitasking environments.

This model supports multiple lines, enabling users to manage concurrent calls effortlessly. The programmable keys on the phone allow for swift access to frequently used functions or contacts, promoting efficiency in communication processes. Furthermore, the Avaya 3910 is equipped with advanced audio technologies that deliver crystal-clear sound quality for both parties during calls, using noise cancellation features to minimize background distractions.

Technologically, the Avaya 3910 utilizes Voice over IP (VoIP) capabilities, allowing for seamless integration into any network environment. This functionality not only supports voice traffic but can also enable video and data services, aligning with the modern demands of hybrid workplaces. The phone can be easily configured through Avaya's software management tools, ensuring that enterprise-level IT departments can efficiently manage and distribute updates across the network.

In terms of compatibility, the Avaya 3910 is designed to work with Avaya Aura and IP Office systems, ensuring that it integrates smoothly into existing Avaya ecosystems. This compatibility extends to third-party applications, allowing for enhanced functionality and workflow optimization.

The Avaya 3910 also focuses on security features, incorporating encryption protocols that protect sensitive communications. This is particularly crucial for businesses that handle confidential information.

Additionally, the phone offers flexibility with options for headset connectivity, accommodating preferences for traditional handsets or hands-free solutions. This adaptability makes the Avaya 3910 a fitting choice for a variety of work environments, from customer service centers to executive offices.

In summary, the Avaya 3910 stands out as a reliable and feature-rich communication solution, effectively combining user-friendly design, advanced technology, and robust security to meet the demands of modern business communication. Its multiple features cater to various needs, making it a valuable addition to any corporate telephony system.