Avaya 1603SW, 1603-I manual Handling calls, Answering a call, Muting a call

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Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.

1.If you are not on another call, do one of the following:

•Lift the handset.

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Speaker button to answer using the speakerphone.

2.If you are on another call, press the call/line appearance button whose green LED flashes for the incoming call.

Note:

If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one.

Muting a call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted.

Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide

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Contents Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide Issue 4 FebruaryTrademarks Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone Index Page Description Overview of phone buttons and featuresName Description Icons in the telephone display LEDsPaper labels Page Logging in to and out of your telephone Logging in to your telephoneLogging out of your telephone Page Making calls Making a callRedialing a number Page Handling calls Answering a callMuting a call Transferring a call Putting a call on holdPutting a conference call on hold Conference callsMaking a conference call Adding a person on hold to a conference callDropping the last person added from a conference call Logging into your voice mail Getting your messagesPage Making an outgoing call on a bridged call appearance Bridged call appearancesAnswering a call on a bridged call appearance Joining a call on a bridged call appearanceBridged call appearances Shared line appearances Answering a call on a shared line appearanceJoining a call on a shared line appearance Making an outgoing call on a shared line appearance Advanced telephone features Page Avaya Menu Adjusting the brightness or contrast of the displayTurning error tones on or off Changing the ring patternTurning button click sounds on and off Setting automatic gain control Turning visual alerting on or offChanging the language Viewing network information Index Index

1603SW, 1603-I specifications

The Avaya 1603-I and 1603SW are part of Avaya's robust line of desktop phones, designed specifically for businesses seeking reliable communication solutions. These models combine advanced technology with user-friendly features, making them ideal for various business environments.

The Avaya 1603-I is a standard desk phone that showcases Avaya's commitment to quality and functionality. It features a sleek design, which is not only aesthetically pleasing but also ensures durability. This model is equipped with a high-resolution display, providing users with clear access to caller information, call details, and menus. The phone supports six programmable keys, allowing users to customize their experience by assigning frequently used features or contacts to these keys.

One of the standout characteristics of the Avaya 1603-I is its support for IP telephony. This allows for calls to be placed over an internet connection, providing businesses with greater flexibility and potentially reduced call costs. The phone also supports Power over Ethernet (PoE), enabling it to receive power through the same cable used for data transmission, thereby simplifying installation and reducing cable clutter.

The Avaya 1603SW, on the other hand, is a more advanced model that offers additional features suited for businesses with higher communication demands. It includes an upgraded display, allowing for more detailed information to be shown at a glance. The 1603SW comes with two external Ethernet ports, one for connecting the phone to the network and another one that can be used to connect a secondary device, such as a computer. This dual-port capability is particularly useful in crowded office environments where socket availability is limited.

Both models support a range of audio technologies designed to enhance call quality. This includes wideband audio, which provides a broader frequency range for clearer sound, and other noise-cancellation technologies that minimize background disturbances. Furthermore, they both integrate seamlessly with Avaya's unified communications solutions, facilitating features such as conferencing and voicemail, enabling users to manage communications effectively.

In summary, the Avaya 1603-I and 1603SW phones are designed with the modern workplace in mind. Their combination of IP telephony support, user-friendly features, and superior audio quality make them valuable tools for enhancing business communication, improving productivity, and fostering collaboration among teams. With these attributes, Avaya continues to be a leader in the realm of business telephony.
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