Avaya 1603-I, 1603SW manual Putting a call on hold, Transferring a call

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Handling calls

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Putting a call on hold

1.Press the Hold button to put your active call on hold.

The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on.

2.To resume the call, press the call/line appearance button for the call on hold.

Transferring a call

1.If the call you want to transfer is not your active call, press the call/line appearance button for the call you want to transfer.

2.Press the Transfer button.

The very fast blinking green LED next to the call/line appearance button indicates the call is being transferred. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on.

3.Dial the telephone number.

Note:

To transfer the call to a call that is on hold, press the call/line appearance button for the call that is on hold.

4. Press the Transfer button again or hang up to complete the transfer.

16 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide

February 2010

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Contents Issue 4 February Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User GuideTrademarks Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone Index Page Overview of phone buttons and features DescriptionName Description LEDs Icons in the telephone displayPaper labels Page Logging in to your telephone Logging in to and out of your telephoneLogging out of your telephone Page Making a call Making callsRedialing a number Page Answering a call Handling callsMuting a call Putting a call on hold Transferring a callConference calls Making a conference callAdding a person on hold to a conference call Putting a conference call on holdDropping the last person added from a conference call Getting your messages Logging into your voice mailPage Bridged call appearances Answering a call on a bridged call appearanceJoining a call on a bridged call appearance Making an outgoing call on a bridged call appearanceBridged call appearances Answering a call on a shared line appearance Shared line appearancesJoining a call on a shared line appearance Making an outgoing call on a shared line appearance Advanced telephone features Page Adjusting the brightness or contrast of the display Avaya MenuChanging the ring pattern Turning error tones on or offTurning button click sounds on and off Turning visual alerting on or off Setting automatic gain controlChanging the language Viewing network information Index Index

1603SW, 1603-I specifications

The Avaya 1603-I and 1603SW are part of Avaya's robust line of desktop phones, designed specifically for businesses seeking reliable communication solutions. These models combine advanced technology with user-friendly features, making them ideal for various business environments.

The Avaya 1603-I is a standard desk phone that showcases Avaya's commitment to quality and functionality. It features a sleek design, which is not only aesthetically pleasing but also ensures durability. This model is equipped with a high-resolution display, providing users with clear access to caller information, call details, and menus. The phone supports six programmable keys, allowing users to customize their experience by assigning frequently used features or contacts to these keys.

One of the standout characteristics of the Avaya 1603-I is its support for IP telephony. This allows for calls to be placed over an internet connection, providing businesses with greater flexibility and potentially reduced call costs. The phone also supports Power over Ethernet (PoE), enabling it to receive power through the same cable used for data transmission, thereby simplifying installation and reducing cable clutter.

The Avaya 1603SW, on the other hand, is a more advanced model that offers additional features suited for businesses with higher communication demands. It includes an upgraded display, allowing for more detailed information to be shown at a glance. The 1603SW comes with two external Ethernet ports, one for connecting the phone to the network and another one that can be used to connect a secondary device, such as a computer. This dual-port capability is particularly useful in crowded office environments where socket availability is limited.

Both models support a range of audio technologies designed to enhance call quality. This includes wideband audio, which provides a broader frequency range for clearer sound, and other noise-cancellation technologies that minimize background disturbances. Furthermore, they both integrate seamlessly with Avaya's unified communications solutions, facilitating features such as conferencing and voicemail, enabling users to manage communications effectively.

In summary, the Avaya 1603-I and 1603SW phones are designed with the modern workplace in mind. Their combination of IP telephony support, user-friendly features, and superior audio quality make them valuable tools for enhancing business communication, improving productivity, and fostering collaboration among teams. With these attributes, Avaya continues to be a leader in the realm of business telephony.