Cisco Systems 7905G, 7902G, 7912G manual Monitoring Cisco IP Phones Remotely 6, Vii

Page 7

Contents

C H A P T E R 6

Troubleshooting the Cisco IP Phone 6-1

 

 

 

 

 

Obtaining Status, Model, and Version Information

6-2

 

 

Viewing Status Messages

6-2

 

 

 

 

 

Displaying Network Statistics 6-3

 

 

 

 

 

Verifying Model and Serial Number

6-5

 

 

 

 

Verifying Firmware Version

6-6

 

 

 

 

 

Monitoring Cisco IP Phones Remotely 6-7

 

 

 

 

Resetting the Cisco IP Phone

6-8

 

 

 

 

 

Erasing the Local Configuration

6-8

 

 

 

 

 

Updating the Firmware Version

6-10

 

 

 

 

 

Checking the Light Indicators on a Cisco IP Phone 7902G

6-11

 

Resolving Startup Problems

6-12

 

 

 

 

 

Symptom: Cisco IP Phone Does Not Start Up

6-12

 

 

Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-13

 

Registering the Phone with Cisco CallManager

6-14

 

Checking Network Connectivity

6-14

 

 

 

 

Verifying TFTP Server Settings

6-15

 

 

 

 

Verifying IP Addressing and Routing

6-15

 

 

Verifying DNS Settings

6-16

 

 

 

 

 

Verifying Cisco CallManager Settings

6-16

 

 

Cisco CallManager and TFTP Services Are Not Running 6-16

 

Creating a New Configuration File 6-17

 

 

 

Symptom: Cisco IP Phone Resetting

6-18

 

 

 

 

Verifying Physical Connection

6-19

 

 

 

 

Identifying Intermittent Network Outages

6-19

 

 

Verifying DHCP Settings 6-19

 

 

 

 

 

Checking Static IP Address Settings

6-19

 

 

 

Verifying Voice VLAN Configuration

6-20

 

 

 

Verifying that the Phones Have Not Been Intentionally Reset

6-20

 

Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G

 

 

 

 

 

OL-6313-01

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Contents Cisco IP Phone Administration Guide for Cisco CallManager Page Iii N T E N T SConfiguring Vlan Configuring Network Settings on the Cisco IP Phone Configuring Users, Features, and Services Vii Monitoring Cisco IP Phones Remotely 6Viii Profile File Conventions A-4Technical Specifications B-1 OL-6313-01 Audience OverviewXii ObjectivesOrganization Chapter DescriptionCisco IP Phones Services and Features Cisco CallManager AdministrationRelated Documentation Documentation Feedback Obtaining DocumentationWorld Wide Web Documentation CD-ROM Ordering DocumentationCisco Connection Online Obtaining Technical AssistanceLanguage Mail Address Technical Assistance CenterXvi Obtaining Additional Publications and Information Xviii Document ConventionsConvention Description Boldface fontVaroitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke VeiligheidsinstructiesAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseAviso Instruções Importantes DE Segurança TA Vare PÅ Disse InstruksjoneneXxii Varning! Viktiga SäkerhetsanvisningarXxiii Xxiv An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G Cisco IP Phone 7902G FeaturesOL-6313-01 Understanding the Cisco IP Phone Models 7905G/7912G Cisco IP Phone Models 7905G/7912 Features OL-6313-01 Networking Protocol Purpose Usage Notes What Networking Protocols Are Used?Related Topics Modifying Dhcp Settings, Configuring IP Settings,Feature Overview Configuring Telephony Features Related Topic Providing Users with Feature InformationRequired Task Purpose For More Information Providing Information to Users Via a Web Site,Tablebuild.pl/callmgr-33 Administration section ConfiguringTelephony Features UsingSettings section on See the Providing Power toSee , Installing See the Configuring IPSee the Adding Users to See the Setting UpServices section on Section on page 5-7OL-6313-01 Preparing to Install the Cisco IP Phone on Your Network Preparing to Install the Cisco IP Phone on Your Network Preparing to Install the Cisco IP Phone on Your Network Understanding the Phone Startup Process Obtaining Power from the SwitchLoading the Stored Phone Image Configuring VlanObtaining an IP Address Requesting Configuration Files Accessing Tftp ServerContacting Cisco CallManager Using the Network Port Connecting to the NetworkUsing the Access Port Providing Power to the Cisco IP PhoneConnecting the Cisco IP Phone to the Network, Power Source Design Redundancy Feature Connecting a Handset to a Cisco IP PhoneAdding Phones to the Cisco CallManager Database Using Auto-RegistrationFrom the menu bar, choose System Cisco CallManager ProcedureAdding Phones Manually Adding Phones Manually Using DhcpAssigning Static IP Addresses Related Topics Using the Bulk Administration Tool OL-6313-01 Before You Begin Installing the Cisco IP PhoneNetwork Requirements Cisco CallManager ConfigurationSafety Connect the handset to its port Connecting the Cisco IP Phone to the NetworkSee the Providing Power to the Cisco IP Phone section on Cisco IP Phone Models 7902G/7905G Cable Connections Cisco IP Phone Model 7912G Cable Connections Before You Begin Mounting the Phone to the WallCisco IP Phone 7902G Verifying the Phone Startup ProcessConfiguring Startup Network Settings Configuring Methods Configuring Network Settings on the Cisco IP PhoneConfiguring Methods Procedure Http//IPaddress Verifying Network SettingsNetwork Setting Description Usage Notes Sever section on See the Assigning a DefaultSee the Configuring Vlan See the Assigning a TftpSee the Disabling Vlan See the Configuring CDPSection on See the Releasing a Dhcp Modifying Dhcp Settings Enabling Dhcp Disabling Dhcp Scroll to Dhcp EnabledProcedure Releasing a Dhcp Address Using the IVR System Cisco IP Phone 7902GScroll to Dhcp Address Released Enabling DHCP, Disabling DHCP, Configuring IP Settings,Assigning an IP Address Configuring IP SettingsHttp//IPaddress Assigning a Default Router Scroll to Default Router Assigning a Subnet Mask Assigning a Domain Name Procedure Scroll to Alternate Domain Assigning DNS ServersProcedure Scroll to DNS Server Modifying Vlan SettingsConfiguring Vlan Settings, Disabling VLAN, Scroll to Alternate DNSTable A-1 on page A-12 Configuring Vlan SettingsDisabling Vlan Scroll to Admin. Vlan IdPress the No softkey to disable Vlan Scroll to Vlan EnabledAssigning a Tftp Sever Configuring Tftp OptionsAssigning a Tftp Sever, Enabling an Alternate Tftp Server, Scroll to Tftp Server Scroll to Alternate Tftp Enabling an Alternate Tftp ServerAssigning a Backup Tftp Server Configuring CDP Press the No softkey to disable CDP Configuring CDP Configuring Users, Features, Services OL-6313-01 Call Pickup to configure Feature Description Configuration TipsChoose Device Phone Application, choose Service Media Resource Refer to Cisco CallManager FeaturesYou can configure Forward All, Forward Busy Click the Add/Update Speed Dials link at Service Conference Bridge to configureAdding Users to Cisco CallManager Configuring the Corporate DirectorySetting Up Services How Users Obtain Support for the Cisco IP Phone Providing Information to Users Via a Web SiteHow Users Get Copies of Cisco IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access Voice Messages How Users Configure Phone FeaturesOL-6313-01 Troubleshooting the Cisco IP Phone Viewing Status Messages Obtaining Status, Model, and Version InformationClick Network Statistics hyperlink Displaying Network StatisticsSelect Network Statistics Select Model Information Verifying Model and Serial NumberVerifying Firmware Version Monitoring Cisco IP Phones Remotely Erasing the Local Configuration Resetting the Cisco IP PhoneScroll to Erase Configuration Updating the Firmware Version Click Reset Devices Checking the Light Indicators on a Cisco IP Phone 7902GProblem Explanation Symptom Cisco IP Phone Does Not Start Up Resolving Startup ProblemsAn IP Address section on Procedure Checking Network Connectivity Registering the Phone with Cisco CallManagerVerifying IP Addressing and Routing Verifying Tftp Server SettingsVerifying Cisco CallManager Settings Verifying DNS SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Creating a New Configuration FileSymptom Cisco IP Phone Resetting Identifying Intermittent Network Outages Verifying Dhcp SettingsChecking Static IP Address Settings Verifying Physical ConnectionVerifying that the Phones Have Not Been Intentionally Reset Verifying Voice Vlan ConfigurationEliminating DNS or Other Connectivity Errors Summary Explanation Resolving Known IssuesOL-6313-01 General Access Where to Go for More InformationOL-6313-01 Tftp Configuring, page A-2 Web Page Configuring, page A-6 Additional Configuration Methods Parameters, and ProceduresTftp Configuring About Profile Files Profile File Conventions Creating or Updating a Profile FileEditing a Profile File and Converting it to Binary Format Http//Cisco IP Phone IP address Web Page ConfiguringRelated Topics Device Information Network ConfigurationTone Parameters, page A-16 Audio Parameters, page A-19 OL-6313-01 Network Statistics Device Logs Configuration ParametersNetwork Parameters Parameter Description Usage Cisco IP Phone uses the default DNS port Parameter Description Usage Parameter Description Usage Tone Parameters Troubleshooting section on page A-30See the Collecting Information for Table A-2 Tone Parameters Parameter Description Usage Audio Parameters Udptos Profile File ParametersSee the Changing the Logo on the Cisco IP Phone Configuring section on page A-6See the Specifying Firmware Upgrade Instructions For the Cisco IP Phone section on page A-21Menu Code Description IVR System Menu CodesReviews the MAC address Dial Pad# Alphanumeric Characters Entering Data in the IVR SystemExamples Special Characters Navigating the IVR System Changing the Logo on the Cisco IP Phone LCD Screen Open a command window and type the following command Configuring section on page A-2 Collecting Information for Troubleshooting Prserv listen-port OL-6313-01 Specification Value or Range Technical SpecificationsNetwork Port Connector Cable SpecificationsNetwork Port Pinouts Pin Number Function Access Port ConnectorAppendix B Technical Specifications Network Port Pinouts IN-1 D EIN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 Srst A-9IN-9 TftpIN-10 Vlan
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7902G, 7912G, 7905G specifications

Cisco Systems is a leading provider of networking and telecommunications equipment, and among its extensive range of products, the Cisco 7900 Series of IP phones has made a notable impact in enterprise communication. Key models in this series include the Cisco 7905G, 7912G, and 7902G, each designed to enhance productivity through advanced features, intuitive interfaces, and robust technology.

The Cisco 7905G is designed for basic telephony needs and is ideal for administrative environments or areas with high call volumes. It features a large single-line LCD display, providing users with clear visibility of call information. The phone supports Power over Ethernet (PoE), making installation easier and reducing clutter by eliminating the need for an additional power supply. Its hands-free and headset support enhances user convenience, allowing for easy multitasking during calls.

Moving on to the Cisco 7912G, this model is designed for more demanding communication requirements. It features a larger, backlit display, providing improved visibility in various lighting conditions. The Cisco 7912G supports up to 12 programmable line or feature keys, giving users the flexibility to tailor the phone to their specific needs. Additionally, it incorporates advanced audio technologies, such as wideband audio for enhanced voice clarity and a built-in speakerphone, allowing users to communicate effectively in busy environments.

The Cisco 7902G, while offering basic features, is a reliable choice for users who need straightforward, cost-effective telephony solutions. It features an intuitive design with three dedicated buttons for line status, a built-in speakerphone, and support for wideband audio. The phone is geared for users who require essential telephony features without the complexity of additional functionalities, making it suitable for front-desk and general office use.

Overall, these models within the Cisco 7900 series exemplify the company's commitment to providing high-quality enterprise communication tools. With a focus on advanced audio technologies, user-friendly interfaces, and adaptability to various business environments, the Cisco 7905G, 7912G, and 7902G cater to the diverse needs of modern organizations. As companies continue to pursue seamless communication, these IP phones remain a valuable asset in their telephony infrastructure, enhancing collaboration and productivity among teams everywhere.
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