Cisco Systems OL-8555-02 manual Troubleshooting the Cisco Unified IP Phone

Page 1

C H A P T E R 6

Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone to view security information, model information, status messages, network statistics, firmware information, and call statistics for the phone:

•Model Information screen—Displays hardware and software information about the phone.

•Status menu—Provides access to screens that display the status messages, network statistics, and firmware versions.

•Call Statistics screen—Displays counters, packet statistics, and voice quality metrics for the current call.

•Security Configuration screen—Displays information about security on the phone.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the phone’s web page. For more information, see Chapter 7, “Monitoring the Cisco Unified IP Phone Remotely.”

For more information about troubleshooting the Cisco Unified IP Phone, see

Chapter 8, “Troubleshooting the Cisco Unified IP Phone.”

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 4.2(3), Cisco Unified IP Phones

 

OL-8555-02

6-1

 

Page 1 Page 2
Image 1
Page 1 Page 2
Contents Troubleshooting the Cisco Unified IP Phone Select Model Information Model Information ScreenSelect Status Menu Status MenuSelect Status Messages Status Messages ScreenMethods for Adding Phones to Network Configuration Menu OptionsCisco Unified CallManager Database Section on page 2-11for detailsGuide Configuration Menu Options section onStatus Menu Message Description Possible Explanation and Action Cisco Unified CallManager Security Guide Options section on page 4-3 section for See the Network Configuration MenuSection on page 4-3 for details on Message Description Possible Explanation and Action Select Network Statistics Network Statistics ScreenPC port is in a link up state and has auto-negotiated Select Firmware Versions Firmware Versions ScreenSelect Expansion Module Stats Expansion Module Stats ScreenCall Statistics Screen Select Call Statistics Voice Quality of Calls section on Voice Quality MetricsCall Statistics Screen Select Security Configuration Security Configuration MenuCTL File Screen Select Security Configuration Select CTL FileCapf Trust List Screen Select Security Configuration Select Trust ListDescription
Top Page Image Contents