Cisco Systems OL-8555-02 manual Methods for Adding Phones to, Cisco Unified CallManager Database

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G

Message

Description

Possible Explanation and Action

 

 

 

BootP server used

The phone obtained its IP

None. This message is informational only.

 

address from a BootP server

 

 

rather than a DHCP server.

 

 

 

 

CFG file not found

The name-based and default

The configuration file for a phone is created

 

configuration file was not

when the phone is added to the

 

found on the TFTP Server.

Cisco Unified CallManager database. If the

 

 

phone has not been added to the

 

 

Cisco Unified CallManager database, the

 

 

TFTP server generates a CFG File Not Found

 

 

response.

 

 

Phone is not registered with

 

 

Cisco Unified CallManager.

 

 

You must manually add the phone to

 

 

Cisco Unified CallManager if you are not

 

 

allowing phones to auto-register. See the

 

 

“Methods for Adding Phones to the

 

 

Cisco Unified CallManager Database”

 

 

section on page 2-11for details.

 

 

If you are using DHCP, verify that the

 

 

DHCP server is pointing to the correct

 

 

TFTP server.

 

 

If you are using static IP addresses, check

 

 

configuration of the TFTP server. See the

 

 

“Network Configuration Menu Options”

 

 

section on page 4-3for details on

 

 

assigning a TFTP server.

 

 

 

CFG TFTP Size Error

The configuration file is too

Power cycle the phone.

 

large for file system on the

 

 

phone.

 

 

 

 

 

 

Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)

 

 

 

 

 

 

OL-8555-02

 

 

6-5

 

 

 

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Contents Troubleshooting the Cisco Unified IP Phone Select Model Information Model Information ScreenSelect Status Menu Status MenuSelect Status Messages Status Messages ScreenMethods for Adding Phones to Network Configuration Menu OptionsCisco Unified CallManager Database Section on page 2-11for detailsGuide Configuration Menu Options section onStatus Menu Message Description Possible Explanation and Action Cisco Unified CallManager Security Guide Section on page 4-3 for details on See the Network Configuration MenuOptions section on page 4-3 section for Message Description Possible Explanation and Action Select Network Statistics Network Statistics ScreenPC port is in a link up state and has auto-negotiated Select Firmware Versions Firmware Versions ScreenSelect Expansion Module Stats Expansion Module Stats ScreenCall Statistics Screen Select Call Statistics Voice Quality of Calls section on Voice Quality MetricsCall Statistics Screen Select Security Configuration Security Configuration MenuCTL File Screen Select Security Configuration Select CTL FileCapf Trust List Screen Select Security Configuration Select Trust ListDescription