Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
Table
Message | Description | Possible Explanation and Action |
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|
|
No default router | DHCP or static configuration | • If the phone has a static IP address, verify |
| did not specify a default | that the default router has been |
| router. | configured. See the “Network |
|
| Configuration Menu Options” section on |
|
| page |
|
| • If you are using DHCP, the DHCP server |
|
| has not provided a default router. Check |
|
| the DHCP server configuration. |
|
|
|
No DNS server IP | A name was specified but | • If the phone has a static IP address, verify |
| DHCP or static IP | that the DNS server has been configured. |
| configuration did not specify a | See the “Network Configuration Menu |
| DNS server address. | Options” section on page |
|
| details. |
|
| • If you are using DHCP, the DHCP server |
|
| has not provided a DNS server. Check the |
|
| DHCP server configuration. |
|
|
|
Programming Error | The phone failed during | Attempt to resolve this error by power cycling |
| programming. | the phone. If the problem persists, contact |
|
| Cisco technical support for additional |
|
| assistance. |
|
|
|
TFTP access error | TFTP server is pointing to a | • If you are using DHCP, verify that the |
| directory that does not exist. | DHCP server is pointing to the correct |
|
| TFTP server. |
|
| • If you are using static IP addresses, check |
|
| configuration of TFTP server. See the |
|
| “Network Configuration Menu Options” |
|
| section on page |
|
| assigning a TFTP server. |
|
|
|
TFTP Error | The phone does not recognize | Contact the Cisco TAC. |
| an error code provided by the |
|
| TFTP server. |
|
|
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| Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3) |