Cisco Systems 7985G warranty Troubleshooting Your Video Phone, General Troubleshooting

Page 54

Troubleshooting Your Video Phone

This section provides troubleshooting information for your Cisco Unified IP Video Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator.

Symptom

Explanation

 

 

You cannot hear a dial

One or more of the following factors might apply:

 

tone or complete a call

• You must log into the Extension Mobility service.

 

 

 

 

• You must enter a client matter code or forced authorization code after

 

dialing a number.

 

 

• Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

 

The Settings button is

Your system administrator might have disabled

(settings button)

unresponsive

on your phone.

 

 

 

 

The phone screen

The screen has gone into sleep mode to save power after a period of

appears blank

inactivity. Wake the screen by lifting the handset, or by pressing any button,

 

such as

(volume button) .

 

 

 

 

The softkey that you

One or more of the following factors might apply:

 

want to use does not

• You must press more to reveal additional softkeys.

 

appear

 

 

 

 

•You must change the line state (for example, go off-hook or have a connected call).

•Your phone is not configured to support the feature associated with that softkey.

Join fails

Join requires multiple selected calls. Be sure that you have selected at least

 

one call in addition to the active call, which is selected automatically. Join

 

also requires the selected calls to be on the same line. If necessary, transfer

 

calls to one line before joining them.

 

 

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

your phone plays a fast busy tone.

48

78-16798-02

Page 53 Page 55
Image 54
Page 53 Page 55
Contents Cisco Unified IP Video Phone 7985G Page Common Phone Tasks Button Icons Contents Adjusting the Volume Accessing Voice MessagesSubscribing to Phone Services Using this Guide Getting StartedIf you want to Then Finding Additional Information More Information about Customizing Your Phone on the WebSafety and Performance Information Installing and Using Your Video PhoneUsing an External Power Supply Accessibility Connecting Your Video Phone Mounting the Handset Bracket An Overview of Your Video Phone Understanding Buttons and HardwarePress the Selfview button first to see your video picture Cisco Unified IP Video Phone 7985G Keypad An Overview of Your Video Phone Understanding the Screen Layout An Overview of Your Video Phone Understanding Feature Buttons and Menus Getting Help on Your PhoneEntering and Editing Text Understanding Lines Versus Calls LinesCalls Understanding Call and Line Icons Going On-Hook and Off-HookIcon Call State Description Switching Among Calls Selecting CallsUnderstanding Feature Functionality and Availability TipsBasic Call Handling Before You Make a Video CallPlacing a Video Call Directories button Missed Calls, Received Calls, or Answering a Video Call Placing a Telephone Call Using Hold and ResumeEnding a Video Call If you ThenDisplaying Your Outgoing Video Picture Muting Video or AudioTransferring Calls Forwarding Your Calls to Another Number Making Conference Calls Starting and Joining a Standard ConferenceBasic Call Handling Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed dialingPicking Up a Ringing Call to Your Phone Remote-in-Use Using a Shared LineUnderstanding Shared Lines Sharing Call Information and BargingAdding Yourself to a Shared-Line Call Maximum Supported Calls on a Shared LinePreventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Tracing Suspicious CallsPrioritizing Critical Calls If you want to Then Using a Headset, and Speakerphone Obtaining a HeadsetIf you want to Using AutoAnswer with a Headset or the Speakerphone Using Phone Settings Adjusting the VolumeAdjusting Monitor Brightness Adjusting Camera Brightness, Hue and SaturationCustomizing Alert Tone Using Call Logs and Directories Using Call LogsUsing Call Logs and Directories Using Corporate Directory on Your Phone TipAccessing Voice Messages Logging In to the User Options Web Pages Accessing Your User Options Web PagesProcedure Tips for Navigating the User Options PagesSubscribing to Phone Services Understanding Additional Configuration Options If you Then For more informationDocument Customizing Your Troubleshooting Your Video Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberIndex Cisco Unified IP Video Phone 7985G Phone Guide 78-16798-02 Cisco Unified IP Video Phone 7985G Phone Guide 78-16798-02 Cisco Unified IP Video Phone 7985G Phone Guide 78-16798-02

7985G specifications

Cisco Systems has been a longstanding leader in networking and communications technology. Among its many innovative products, the Cisco Unified IP Phone 7985G stands out with its sophisticated features and capabilities designed for modern communication needs.

The Cisco 7985G is a high-end executive IP phone that showcases a range of advanced technologies catering to business environments. One of its defining features is the large, high-resolution 7-inch color touchscreen display. This interface not only enables easier navigation and access to various phone functionalities but also enhances the user's overall experience with intuitive controls and vibrant visuals.

Equipped with wideband audio technology, the Cisco 7985G delivers superior voice clarity, making conversations more natural and productive. The phone supports both SIP and SCCP protocols, ensuring compatibility with various Cisco Unified Communications systems. This versatility makes it an ideal choice for organizations looking to optimize their communication infrastructure.

Another prominent feature of the 7985G is its support for video conferencing capabilities. By integrating video with voice, the device caters to the growing need for remote collaboration. This functionality can significantly enhance meetings, providing a more engaging experience for participants, whether in the office or working remotely.

Moreover, the phone includes multiple programmable soft keys, giving users the flexibility to customize their experience and access frequently used functions effortlessly. The built-in Ethernet port supports Power over Ethernet (PoE), allowing users to power the phone through a single cable, thereby reducing cable clutter and simplifying installation.

The Cisco 7985G also emphasizes security and user management. With features like Identity-Based Networking and secure access to calls and data, organizations can maintain confidentiality and protect sensitive information. Admins can conveniently manage configurations and updates, ensuring that the devices remain up-to-date and secure.

In summary, the Cisco Unified IP Phone 7985G is a robust communication device that blends advanced features with user-centric design. Its large touchscreen, wideband audio capabilities, video conferencing support, and customizable user experience make it a valuable tool for professionals seeking effective and efficient communication solutions. As businesses continue to evolve, devices like the 7985G will play an essential role in driving collaboration and productivity.
Top Page Image Contents