Cisco Systems 7971G-GE, 7970G manual Network Statistics Screen, Select Network Statistics

Page 141

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phone 7970 Series (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

TFTP timeout

 

TFTP server did not respond.

• Network is busy—The errors should

 

 

 

resolve themselves when the network load

 

 

 

reduces.

 

 

 

• No network connectivity between the TFTP

 

 

 

server and the phone—Verify the network

 

 

 

connections.

 

 

 

• TFTP server is down—Check

 

 

 

configuration of TFTP server.

 

 

 

 

Timed Out

 

Supplicant attempted 802.1X transaction but

Authentication typically times out if 802.1X

 

 

timed out due the absence of an authenticator.

authentication is not configured on the switch.

 

 

 

 

Version error

 

The name of the phone load file is incorrect.

Make sure that the phone load file has the

 

 

 

correct name.

 

 

 

XmlDefault.cnf.xml, or

Name of the configuration file.

None. This is an informational message

.cnf.xml corresponding to

 

indicating the name of the configuration file for

the phone device name

 

the phone.

 

 

 

 

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 7-3describes the information that displays in this screen.

To display the Network Statistics screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Network Statistics.

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey.

To exit the Network Statistics screen, press the Exit softkey.

Table 7-3 Network Statistics Message Components

Item

Description

 

 

Rx Frames

Number of packets received by the phone

 

 

Tx Frames

Number of packets sent by the phone

 

 

Rx Broadcasts

Number of broadcast packets received by the phone

 

 

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

 

OL-15299-01

7-9

 

 

 

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Contents Text Part Number OL-15299-01 Americas HeadquartersPage Iii N T E N T SSetting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Configuring Features, Templates, Services, and Users Vii Disabling and Enabling Web Page AccessViii Monitoring the Voice Quality of CallsD E OL-15299-01 Overview AudienceOrganization Related Documentation Cisco Unified IP Phone 7970 SeriesXii Cisco Product Security Overview Document ConventionsConvention Description Boldface fontInformation you must enter is in boldface screen font Italic screen fontXiv Understanding the Cisco Unified IP Phone 7970 Series An Overview of the Cisco Unified IP PhoneCisco Unified IP Phone What Networking Protocols Are Used? Networking Protocol Purpose Usage Notes Unified Communications Manager SystemGuide Discovery Protocol white paper Support, see the LLDP-MED and CiscoRtcp RTPRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesTelephony Features Available for the Phone, Related TopicRefer to Cisco Unified Communications Manager Security Topic ReferenceGuide, Troubleshooting chapter Overview of Supported Security FeaturesUnified IP Phone section on page 3-12for more information Feature DescriptionUnderstanding Security Profiles Menu section onUnified IP Phones section on page 1-16for more information Related Topic Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesBest Practices-Requirements and Recommendations Security RestrictionsOL-15299-01 Purpose For More Information See the Telephony Features Available for the PhoneRefer to Cisco Unified Communications Manager See theModifying Phone Button Templates sectionAdministration Guide, Softkey Template Administration Guide, Directory NumberAdministration Guide Installing Cisco Unified IP PhonesTask Purpose For More Information Refer to the Cisco Unified Communications ManagerSee the Installing the Cisco Unified IP Phone section See the Providing Power to the Phone section onSee the Adjusting the Placement of the Cisco Unified IP Phone section onConfiguration Configuration IPv4 ConfigurationDhcp Refer to Cisco Unified IP Phone 7970 Series GuideOL-15299-01 A P T E R Related Topic Providing Power to the Phone Power Guidelines Power Outage, Obtaining Additional Information about Power,Power Type Guidelines Power Outage Phone Power Consumption and Display BrightnessMax. Power Phone Model Power Configuration Switch BrightnessObtaining Additional Information about Power Understanding Phone Configuration FilesSee the Resolving Startup Problems section on Obtaining Power from the SwitchUnderstanding the Phone Startup Process Purpose Related TopicsSee the Network Configuration Menu section Configuring VlanSee the Understanding Phone Configuration Requesting the Configuration FileTftp server has configuration files, which define Parameters for connecting to CiscoAdding Phones with Auto-Registration Requires MAC Method Address?Taps Adding Phones with Auto-Registration and Taps Adding Phones with BAT Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP ProcedureConverting an In-Use Phone from Sccp to SIP Converting an In-Use Phone from SIP to SccpDeploying a Phone in an Sccp and SIP Environment Determining the MAC Address of a Cisco Unified IP PhoneNetwork Requirements Before You BeginCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Subjective to the User See the Network and Access Ports section on Installing the Cisco Unified IP PhoneBefore You Begin See the Headset section on page 3-3for supportedCisco Unified IP Phone 7970 Series Rear Cable Connections Module Attaching the Cisco Unified IP Phone Expansion ModuleAdjusting Cisco Unified IP Phone Footstand and Phone Height Adjusting the Placement of the Cisco Unified IP PhoneSecuring the Phone with a Cable Lock See FigureMounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup ProcessConfiguring Startup Network Settings From the phone, press the Settings Security Configuration Configuring Security on the Cisco Unified IP PhoneRelated Topic OL-15299-01 Configuring Settings on the Cisco Unified IP Phone Displaying a Configuration Menu Editing Values Unlocking and Locking OptionsOverview of Options Configurable from a Phone Dhcp settings Dynamic Host Configuration Protocol DhcpPC Vlan Network Configuration Menu Category Description Network Configuration Menu OptionConfiguration Menu section on To Table Option Description To ChangeConfiguring Settings on the Cisco Unified IP Phone IPv4 Configuration Menu Options File, see the Security Configuration Menu Section on Unified Communications Manager SecurityGuide. For information about unlocking the CTL File, see to the Security Configuration Menu Device Configuration MenuCan change the Tftp Server 2 address File will be downloaded from the new TftpState Unified CM ConfigurationActive Standby BlankUnified Communications Manager Administration Guide SIP Configuration Menu SIP Phones OnlyDesignation Description Window choose System Device PoolDisplaying a Configuration Menu, Device Configuration Menu, Device Settings SIP ProfileDirectory Number Call Preferences Menu SIP Phones OnlyPhone Configuration Http Configuration MenuSpeed Dial LineActivated Locale Configuration MenuUI Configuration Menu Configuration Menu SIP Phones Only sectionParameters Gets used see Media Configuration Menu Administration Device Phone PhoneInterface User Preferences Audio Preferences Wideband HeadsetUser Preferences Audio Preferences Wideband Handset Media Configuration MenuIs the party who is on a call with the party whose That the remote party receives. The remote partyUser Preferences Phone Phone Configuration to set thisAudio Preferences Wideband Handset Choose Device Phone PhoneEnterprise Parameters Power Save Configuration MenuSecurity Configuration Menu Ethernet Configuration Menu16describes the options on the Security Configuration menu Network Configuration QoS Configuration MenuPhone Phone Configuration Disabled-defaultCall Statistics Screen, Streaming Statistics, Eliminates the need to manually control firmware Device Phone PhonePhone Advantage/Unified Video Advantage Cvta is connected toLow Switch. Settings includeMIC Security Configuration MenuCisco Unified Communications Manager Security GuideFile installs automatically when the phone See the 802.1X Authentication and StatusCTL File Menu For this phoneTrust List Menu 802.1X Authentication and StatusSection in Cisco Unified Communications Manager Security Guide802.1X Authentication Device Choose Settings Security ConfigurationAuthentication 802.1X Authentication EAP-MD5Softkey OL-15299-01 Telephony Features Available for the Phone Configuring Features, Templates, Services, and UsersFeature Description Configuration Reference Communications Manager Features Features and Services Guide, BargeCommunications Manager Feature Features and Services Guide, CallForward Maximum Hop Count service parameter Administration Guide, DirectorySpecifying Options that Appear on User Options Web Pages,Features and Services Guide, Call Park Administration Guide, Call ParkServices Guide, Monitoring Communications System GuideFeatures and Services Guide, Cisco Administration Guide, Cisco UnifiedAdministration Guide, Client Matter Features and Services Guide, ClientIndividually. Conference features include Services Guide, Custom Phone Rings ChapterSystem Guide Features and Services Guide, Do Not Disturb Features and Services Guide, Immediate Administration Guide, Hunt GroupSee Configuring Softkey Templates Cisco Unified CallManager FeatureUnified IP Phone Guide, Basic Call Refer to Cisco Unified CommunicationsManager Administration Guide, Directory Features and Services Guide, MaliciousAutomatically placed on hold Number Configuration chapter Call Identification chapterFeatures and Services Guide, Music On Administration Guide, Music On HoldFeatures and Services Guide Barge Manager System Guide, SIP Dial RulesAdministration Guide, Modifying Phone Administration Guide, Phone ButtonFeatures and Services Guide, Quality QRTAdministration Guide, Conference Administration Guide, Time Period Administration Guide, Device PoolRefer to the Cisco Unified IP Phone Service Administration Guide, UnderstandingManager Administration Guide Configuring Corporate and Personal DirectoriesCisco VT Advantage Administration Administration Guide, CiscoConfiguring Personal Directory Configuring Corporate DirectoriesModifying Phone Button Templates Address Book SynchronizerChoose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up ServicesManaging the User Options Web Pages Giving Users Access to the User Options Web PagesOL-15299-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesRinglist.xml File Format Requirements Creating Custom Phone RingsConfiguring a Custom Phone Ring Creating Custom Background ImagesPCM File Requirements for Custom Ring Types List.xml Example List.xml File Format RequirementsPNG File Requirements for Custom Background Images Configuring a Custom Background ImageConfiguring Wideband Codec Configuring the Idle Display Field Description Field Description OL-15299-01 Model Information Screen, Status Menu, Model Information Screen See the Using Cisco Unified IP Phones withCTL Different Protocols section onStatus Menu Press the Settings buttonStatus Messages Screen Select Status MessagesNetwork Configuration Menu section on Administration section on page 2-12forMessage Description Possible Explanation and Action Cisco Unified Communications ManagerInformation, see the 802.1X Authentication Settings Security ConfigurationAddress. See the Network Configuration Status section on4-5section for details See the Network Configuration Menu Versions Screen section on page 7-11to verifySection on page 4-5section for details Has not provided a DNS server. Check Select Network Statistics Network Statistics ScreenOL-15299-01 Firmware Versions Screen Port IPv4Select Firmware Versions Expansion Modules Screen To exit the Firmware Version screen, press the Exit softkeySelect Expansion Modules Call Statistics Screen Press the Settings button Select StatusSelect Call Statistics 6explains the items displayed in the Call Statistics screenMOS LQK Voice Quality MetricsPreceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone usesDescription OL-15299-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a PhoneHttp//IPaddress Disabling and Enabling Web Page Access Device InformationChoose Device Phone UDI Network ConfigurationDescription Description PC Vlan Network Statistics Lldp Streaming Statistics Device LogsCisco Unified IP Phone uses Voice Quality Metrics Related Topics OL-15299-01 Resolving Startup Problems Troubleshooting and MaintenanceIdentifying Error Messages, Checking Network Connectivity, Identifying Error Messages Choose Tools Control Center Network Services Verifying DNS SettingsCreating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying Dhcp SettingsVerifying Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetTroubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause 802.1X Enabled on Phone but Not Authenticating Summary Explanation General Troubleshooting TipsOptions section on page 4-3 for details See the Call Statistics Screen section on page 7-13 forInformation about displaying these statistics To resolve this problem, re-enable the port from the switch Problem SolutionHalfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Performing a Factory Reset Using the Quality Report ToolMonitoring the Voice Quality of Calls Using Voice Quality MetricsMetric Change Condition Troubleshooting TipsCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationOL-15299-01 Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access the Online Help System on the PhoneHtml How Users Access a Voice-Messaging SystemInstalling the Synchronizer How Users Configure Personal Directory EntriesPrograms Cisco Systems TabSync Configuring the SynchronizerOL-15299-01 Sccp SIP FeaturesWMI Sccp SIP Tool Cisco Unified Communications Manager Features Cisco Unified IP Phone Service ApplicationServices Guide Development Notes for Release 4.13 or laterOL-15299-01 Adding Language Overlays to Phone Buttons Supporting International UsersSupport for International Call Logging Specification Value or Range Physical and Operating Environment SpecificationsNetwork and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number FunctionAccess Port Connector OL-15299-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User From an External Ldap Directory Proceed to Configuring the Phone, page E-3Choose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page E-3 Configuring the PhoneExample johndoe Example doeOL-15299-01 Page Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps IN-1 IN-2 See CDPComputer telephony integration CTI PCM file requirements Daisy chaining 9-10data VlanIN-3 Signaling See DhcpIN-4 DND MlppIN-5 Adjustment plate Identifying Forced authorization codes Codec 729IN-6 See Http LLDP-MEDIN-7 MAC Address Operational Vlan ID PC Port Configuration Mobile phone interference Mobile voice accessMessages button Messages URL Message waiting Metrics, voice quality MIC Mobile connectIN-9 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPSee Rtcp Real-Time Control ProtocolReal-Time Transport Protocol See RTPLSC MIC Settings button Settings menu accessStreaming Status menu Description IN-11Survivable Remote Site Telephony See SrstIN-12 See TCP See UDPSee TLS See TftpDocumentation for A-2 Accessing Console Logs Core DumpsProviding required information to A-1 Vlan
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7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.
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