Cisco Systems 7971G-GE manual Model Information Screen, Status Menu

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C H A P T E R 7

Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7970 Series to view model information, status messages, network statistics, and firmware information for the phone:

•Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 7-2.

•Status menu—Provides access to screens that display the status messages, network statistics, and firmware versions. For more information, see the “Status Menu” section on page 7-3.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the phone’s web page. For more information, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

For more information about troubleshooting the Cisco Unified IP Phone 7970 Series, see Chapter 9, “Troubleshooting and Maintenance.”

This chapter includes these topics:

•Model Information Screen, page 7-2

•Status Menu, page 7-3

 

Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0

OL-12232-01

7-1

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Contents Model Information Screen, Status Menu, Model Information Installed in the phone. If no CTL file isCTL MICLSC See the Using Cisco Unified IPCall Control Indicates whether the phone is running Protocol Under Sccp or SIPStatus Messages Screen Press the Settings buttonSelect Status Messages Configuration Menu section on Manager Administration sectionAdding Phones with Cisco Unified CommunicationsMenu section on page 4-7for Network ConfigurationDetails on assigning a static IP AddressConfiguration Using the Settings SecurityAuthentication option on the phone Authentication and Status section onIf you are using DHCP, check See the Network ConfigurationDhcp server configuration Menu section on page 4-7 section4-7section for details Phone. See the Firmware Versions Phone settingScreen section on page 7-16 to verify Menu section on page 4-7section Device PhoneServer. Check the Dhcp server Server has not provided a DNSMessage Description Possible Explanation and Action Select Network Statistics Network Statistics ScreenDhcp Bound Select Firmware Versions Firmware Versions ScreenTo exit the Firmware Version screen, press the Exit softkey Select Expansion Modules Expansion Modules Screen Sccp Phones OnlyCall Statistics Screen Select Call Statistics Press the Settings button Select StatusCall Statistics screen displays these items RxType RxSize RxCnt TxType TxSizeMOS LQK Voice Quality MetricsVoice Quality of Calls section on Status Menu OL-12232-01
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