Cisco Systems 7971G-GE manual Message Description Possible Explanation and Action

Page 13

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

 

 

 

Status Menu

 

Table 7-2

Status Messages on the Cisco Unified IP Phone 7970 Series (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

TFTP server not

 

The specified TFTP server could not be

• The DHCP server is not

authorized

 

found in the phone’s CTL.

configured properly and is not

 

 

 

server the correct TFTP server

 

 

 

address. In this case, update the

 

 

 

TFTP server configuration to

 

 

 

specify the correct TFTP server.

 

 

 

• If the phone is using a static IP

 

 

 

address, the phone may be

 

 

 

configured with the wrong TFTP

 

 

 

server address. In this case, enter

 

 

 

the correct TFTP server address in

 

 

 

the Network Configuration menu

 

 

 

on the phone.

 

 

 

• If the TFTP server address is

 

 

 

correct, there may be a problem

 

 

 

with the CTL file. In this case, run

 

 

 

the CTL client and update the CTL

 

 

 

file, making sure that the proper

 

 

 

TFTP servers are included in this

 

 

 

file.

 

 

 

 

TFTP timeout

 

TFTP server did not respond.

• Network is busy—The errors

 

 

 

should resolve themselves when

 

 

 

the network load reduces.

 

 

 

• No network connectivity between

 

 

 

the TFTP server and the

 

 

 

phone—Verify the network

 

 

 

connections.

 

 

 

• TFTP server is down—Check

 

 

 

configuration of TFTP server.

 

 

 

 

Timed Out

 

Supplicant attempted 802.1X

Authentication typically times out if

 

 

transaction but timed out to due the

802.1X authentication is not

 

 

absence of an authenticator.

configured on the switch.

 

 

 

 

 

 

 

Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0

 

 

 

 

 

 

OL-12232-01

 

 

7-13

 

 

 

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Contents Model Information Screen, Status Menu, Model Information Installed in the phone. If no CTL file isCTL MICLSC See the Using Cisco Unified IPCall Control Indicates whether the phone is running Protocol Under Sccp or SIPStatus Messages Screen Press the Settings buttonSelect Status Messages Configuration Menu section on Manager Administration sectionAdding Phones with Cisco Unified CommunicationsMenu section on page 4-7for Network ConfigurationDetails on assigning a static IP AddressConfiguration Using the Settings SecurityAuthentication option on the phone Authentication and Status section onIf you are using DHCP, check See the Network ConfigurationDhcp server configuration Menu section on page 4-7 section4-7section for details Phone. See the Firmware Versions Phone settingScreen section on page 7-16 to verify Menu section on page 4-7section Device PhoneServer. Check the Dhcp server Server has not provided a DNSMessage Description Possible Explanation and Action Select Network Statistics Network Statistics ScreenDhcp Bound Select Firmware Versions Firmware Versions ScreenTo exit the Firmware Version screen, press the Exit softkey Select Expansion Modules Expansion Modules Screen Sccp Phones OnlyCall Statistics Screen Select Call Statistics Press the Settings button Select StatusCall Statistics screen displays these items RxType RxSize RxCnt TxType TxSizeMOS LQK Voice Quality MetricsVoice Quality of Calls section on Status Menu OL-12232-01
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7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.
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