Cisco Systems 7971G-GE manual Call Statistics Screen

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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-5

Expansion Module Statistics (continued)

 

 

 

Item

 

Description

 

 

 

TX Retransmit

 

Number of packets that have been retransmitted to

 

 

the expansion module

 

 

 

TX Buffer Full

 

Number of packets discarded because the expansion

 

 

module was not able to accept new messages

 

 

 

Call Statistics Screen

The Call Statistics screen displays counters statistics and voice quality metrics in these ways:

•During call—You can view the call information by pressing the ? button twice rapidly.

•After the call—You can view the call information captured during the last call by displaying the Call Statistics screen.

Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

 

Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0

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OL-12232-01

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Contents Model Information Screen, Status Menu, CTL Installed in the phone. If no CTL file isModel Information MICCall Control Indicates whether the phone is running See the Using Cisco Unified IPLSC Protocol Under Sccp or SIPPress the Settings button Status Messages ScreenSelect Status Messages Adding Phones with Cisco Manager Administration sectionConfiguration Menu section on Unified CommunicationsDetails on assigning a static IP Network ConfigurationMenu section on page 4-7for AddressAuthentication option on the phone Using the Settings SecurityConfiguration Authentication and Status section onDhcp server configuration See the Network ConfigurationIf you are using DHCP, check Menu section on page 4-7 section4-7section for details Phone setting Phone. See the Firmware VersionsScreen section on page 7-16 to verify Device Phone Menu section on page 4-7sectionServer has not provided a DNS Server. Check the Dhcp serverMessage Description Possible Explanation and Action Network Statistics Screen Select Network Statistics Dhcp Bound Firmware Versions Screen Select Firmware VersionsTo exit the Firmware Version screen, press the Exit softkey Expansion Modules Screen Sccp Phones Only Select Expansion ModulesCall Statistics Screen Call Statistics screen displays these items Press the Settings button Select StatusSelect Call Statistics RxType RxSize RxCnt TxType TxSizeVoice Quality Metrics MOS LQKVoice Quality of Calls section on Status Menu OL-12232-01
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