Cisco Systems 7970G, 7971G-GE manual Networking Protocol Purpose Usage Notes, Guide

Page 18

Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols Are Used?

Table 1-1

Supported Networking Protocols on the Cisco Unified IP Phone

 

 

 

Networking Protocol

Purpose

Usage Notes

 

 

 

Bootstrap Protocol (BootP)

BootP enables a network device such as the

If you are using BootP to assign IP addresses

 

 

Cisco Unified IP Phone to discover certain

to the Cisco Unified IP Phone, the BOOTP

 

 

startup information, such as its IP address.

Server option shows “Yes” in the network

 

 

 

configuration settings on the phone.

 

 

 

Cisco Discovery Protocol

CDP is a device-discovery protocol that runs

The Cisco Unified IP Phone uses CDP to

(CDP)

 

on all Cisco-manufactured equipment.

communicate information such as auxiliary

 

 

Using CDP, a device can advertise its

VLAN ID, per port power management details,

 

 

and Quality of Service (QoS) configuration

 

 

existence to other devices and receive

 

 

information with the Cisco Catalyst switch.

 

 

information about other devices in the

 

 

 

 

 

network.

 

 

 

 

Cisco Peer-to-Peer

CPPDP is a Cisco proprietary protocol used to

CPPDP is used by the Peer Firmware Sharing

Distribution Protocol

form a-peer-to-peer hierarchy of devices.

feature.

(CPPDP)

 

CPPDP is also used to copy firmware or other

 

 

 

files from peer devices to neighboring

 

 

 

devices.

 

 

 

 

Dynamic Host Configuration

DHCP dynamically allocates and assigns an

DHCP is enabled by default. If disabled, you

Protocol (DHCP)

IP address to network devices.

must manually configure the IP address,

 

 

DHCP enables you to connect an IP phone

subnet mask, gateway, and a TFTP server on

 

 

each phone locally.

 

 

into the network and have the phone become

 

 

 

 

 

operational without needing to manually

Cisco recommends that you use DHCP

 

 

assign an IP address or configure additional

custom option 150. With this method, you

 

 

network parameters.

configure the TFTP server IP address as the

 

 

 

option value. For additional information

 

 

 

about DHCP configurations, refer to the

 

 

 

“Cisco TFTP” chapter in Cisco

 

 

 

Unified Communications Manager System

 

 

 

Guide.

 

 

 

Hypertext Transfer Protocol

HTTP is the standard way of transferring

Cisco Unified IP Phones use HTTP for the

(HTTP)

 

information and moving documents across the

XML services and for troubleshooting

 

 

Internet and the web.

purposes.

 

 

 

 

IEEE 802.1X

 

The IEEE 802.1X standard defines a

The Cisco Unified IP Phone implements the

 

 

client-server-based access control and

IEEE 802.1X standard by providing support

 

 

authentication protocol that restricts

for the EAP-MD5 option for 802.1X

 

 

unauthorized clients from connecting to a

authentication.

 

 

LAN through publicly accessible ports.

When 802.1X authentication is enabled on the

 

 

 

 

 

Until the client is authenticated, 802.1X

phone, you should disable the PC port and

 

 

access control allows only Extensible

voice VLAN. Refer to the “Supporting

 

 

Authentication Protocol over LAN (EAPOL)

802.1X Authentication on Cisco Unified IP

 

 

traffic through the port to which the client is

Phones” section on page 1-16for additional

 

 

connected. After authentication is successful,

information.

 

 

normal traffic can pass through the port.

 

 

 

 

 

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

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OL-15299-01

 

 

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Contents Americas Headquarters Text Part Number OL-15299-01Page N T E N T S IiiSetting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Configuring Features, Templates, Services, and Users Disabling and Enabling Web Page Access ViiMonitoring the Voice Quality of Calls ViiiD E OL-15299-01 Overview AudienceOrganization Related Documentation Cisco Unified IP Phone 7970 SeriesXii Convention Description Document ConventionsCisco Product Security Overview Boldface fontInformation you must enter is in boldface screen font Italic screen fontXiv An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 SeriesCisco Unified IP Phone What Networking Protocols Are Used? Networking Protocol Purpose Usage Notes Unified Communications Manager SystemGuide Rtcp Support, see the LLDP-MED and CiscoDiscovery Protocol white paper RTPRelated Topics Feature Overview Telephony Features Available for the Phone, Configuring Telephony FeaturesProviding Users with Feature Information Related TopicTopic Reference Refer to Cisco Unified Communications Manager SecurityOverview of Supported Security Features Guide, Troubleshooting chapterFeature Description Unified IP Phone section on page 3-12for more informationUnderstanding Security Profiles Menu section onUnified IP Phones section on page 1-16for more information Related Topic Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Best Practices-Requirements and RecommendationsOL-15299-01 Refer to Cisco Unified Communications Manager See the Telephony Features Available for the PhonePurpose For More Information See theModifying Phone Button Templates sectionAdministration Guide, Directory Number Administration Guide, Softkey TemplateTask Purpose For More Information Installing Cisco Unified IP PhonesAdministration Guide Refer to the Cisco Unified Communications ManagerSee the Adjusting the Placement of the Cisco Unified IP See the Providing Power to the Phone section onSee the Installing the Cisco Unified IP Phone section Phone section onDhcp Configuration IPv4 ConfigurationConfiguration Refer to Cisco Unified IP Phone 7970 Series GuideOL-15299-01 A P T E R Related Topic Providing Power to the Phone Power Guidelines Power Outage, Obtaining Additional Information about Power,Power Type Guidelines Max. Power Phone Power Consumption and Display BrightnessPower Outage Phone Model Power Configuration Switch BrightnessUnderstanding Phone Configuration Files Obtaining Additional Information about PowerUnderstanding the Phone Startup Process Obtaining Power from the SwitchSee the Resolving Startup Problems section on Purpose Related TopicsConfiguring Vlan See the Network Configuration Menu sectionTftp server has configuration files, which define Requesting the Configuration FileSee the Understanding Phone Configuration Parameters for connecting to CiscoAdding Phones with Auto-Registration Requires MAC Method Address?Taps Adding Phones with Auto-Registration and Taps Using Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting an In-Use Phone from Sccp to SIP ProcedureConverting a New Phone from Sccp to SIP Converting an In-Use Phone from SIP to SccpDetermining the MAC Address of a Cisco Unified IP Phone Deploying a Phone in an Sccp and SIP EnvironmentBefore You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Subjective to the User Before You Begin Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 7970 Series Rear Cable Connections Attaching the Cisco Unified IP Phone Expansion Module ModuleSecuring the Phone with a Cable Lock Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Footstand and Phone Height See FigureMounting the Phone to the Wall Verifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneConfiguring Startup Network Settings Configuring Security on the Cisco Unified IP Phone From the phone, press the Settings Security ConfigurationRelated Topic OL-15299-01 Configuring Settings on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Editing ValuesOverview of Options Configurable from a Phone Dhcp settings Dynamic Host Configuration Protocol DhcpPC Vlan Network Configuration Menu Category Description Network Configuration Menu OptionConfiguration Menu section on Option Description To Change To TableConfiguring Settings on the Cisco Unified IP Phone IPv4 Configuration Menu Options File, see the Security Configuration Menu Section on Unified Communications Manager SecurityGuide. For information about unlocking the CTL Can change the Tftp Server 2 address Device Configuration MenuFile, see to the Security Configuration Menu File will be downloaded from the new TftpActive Standby Unified CM ConfigurationState BlankDesignation Description SIP Configuration Menu SIP Phones OnlyUnified Communications Manager Administration Guide Window choose System Device PoolDevice Settings SIP Profile Displaying a Configuration Menu, Device Configuration Menu,Call Preferences Menu SIP Phones Only Directory NumberSpeed Dial Http Configuration MenuPhone Configuration LineLocale Configuration Menu ActivatedUI Configuration Menu Configuration Menu SIP Phones Only sectionParameters Interface Administration Device Phone PhoneGets used see Media Configuration Menu User Preferences Audio Preferences Wideband HeadsetMedia Configuration Menu User Preferences Audio Preferences Wideband HandsetThat the remote party receives. The remote party Is the party who is on a call with the party whoseAudio Preferences Wideband Handset Phone Phone Configuration to set thisUser Preferences Choose Device Phone PhonePower Save Configuration Menu Enterprise ParametersEthernet Configuration Menu Security Configuration Menu16describes the options on the Security Configuration menu QoS Configuration Menu Network ConfigurationPhone Phone Configuration Disabled-defaultCall Statistics Screen, Streaming Statistics, Phone Device Phone PhoneEliminates the need to manually control firmware Advantage/Unified Video Advantage Cvta is connected toSwitch. Settings include LowCisco Unified Communications Manager Security Configuration MenuMIC Security GuideCTL File Menu See the 802.1X Authentication and StatusFile installs automatically when the phone For this phoneSection in Cisco Unified Communications 802.1X Authentication and StatusTrust List Menu Manager Security GuideAuthentication Choose Settings Security Configuration802.1X Authentication Device 802.1X Authentication EAP-MD5Softkey OL-15299-01 Configuring Features, Templates, Services, and Users Telephony Features Available for the PhoneFeature Description Configuration Reference Communications Manager Feature Features and Services Guide, BargeCommunications Manager Features Features and Services Guide, CallSpecifying Options that Appear on Administration Guide, DirectoryForward Maximum Hop Count service parameter User Options Web Pages,Services Guide, Monitoring Administration Guide, Call ParkFeatures and Services Guide, Call Park Communications System GuideAdministration Guide, Client Matter Administration Guide, Cisco UnifiedFeatures and Services Guide, Cisco Features and Services Guide, ClientIndividually. Conference features include Services Guide, Custom Phone Rings ChapterSystem Guide Features and Services Guide, Do Not Disturb Administration Guide, Hunt Group Features and Services Guide, ImmediateUnified IP Phone Guide, Basic Call Cisco Unified CallManager FeatureSee Configuring Softkey Templates Refer to Cisco Unified CommunicationsAutomatically placed on hold Number Configuration chapter Features and Services Guide, MaliciousManager Administration Guide, Directory Call Identification chapterFeatures and Services Guide Barge Administration Guide, Music On HoldFeatures and Services Guide, Music On Manager System Guide, SIP Dial RulesFeatures and Services Guide, Quality Administration Guide, Phone ButtonAdministration Guide, Modifying Phone QRTAdministration Guide, Conference Refer to the Cisco Unified IP Phone Service Administration Guide, Device PoolAdministration Guide, Time Period Administration Guide, UnderstandingCisco VT Advantage Administration Configuring Corporate and Personal DirectoriesManager Administration Guide Administration Guide, CiscoModifying Phone Button Templates Configuring Corporate DirectoriesConfiguring Personal Directory Address Book SynchronizerChoose Device Device Settings Phone Services Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications ManagerGiving Users Access to the User Options Web Pages Managing the User Options Web PagesOL-15299-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings Ringlist.xml File Format RequirementsConfiguring a Custom Phone Ring Creating Custom Background ImagesPCM File Requirements for Custom Ring Types List.xml File Format Requirements List.xml ExampleConfiguring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Configuring the Idle Display Field Description Field Description OL-15299-01 Model Information Screen, Status Menu, CTL See the Using Cisco Unified IP Phones withModel Information Screen Different Protocols section onStatus Messages Screen Press the Settings buttonStatus Menu Select Status MessagesMessage Description Possible Explanation and Action Administration section on page 2-12forNetwork Configuration Menu section on Cisco Unified Communications ManagerAddress. See the Network Configuration Settings Security ConfigurationInformation, see the 802.1X Authentication Status section on4-5section for details See the Network Configuration Menu Versions Screen section on page 7-11to verifySection on page 4-5section for details Has not provided a DNS server. Check Network Statistics Screen Select Network StatisticsOL-15299-01 Firmware Versions Screen Port IPv4Select Firmware Versions Expansion Modules Screen To exit the Firmware Version screen, press the Exit softkeySelect Expansion Modules Select Call Statistics Press the Settings button Select StatusCall Statistics Screen 6explains the items displayed in the Call Statistics screenPreceding 8-second interval of the voice stream. For more Voice Quality MetricsMOS LQK That the Cisco Unified IP Phone usesDescription OL-15299-01 Accessing the Web Page for a Phone Monitoring the Cisco Unified IP Phone RemotelyHttp//IPaddress Disabling and Enabling Web Page Access Device InformationChoose Device Phone Network Configuration UDIDescription Description PC Vlan Network Statistics Lldp Device Logs Streaming StatisticsCisco Unified IP Phone uses Voice Quality Metrics Related Topics OL-15299-01 Troubleshooting and Maintenance Resolving Startup ProblemsIdentifying Error Messages, Checking Network Connectivity, Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Network ServicesCreating a New Configuration File Verifying Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network OutagesVerifying Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally ResetTroubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause 802.1X Enabled on Phone but Not Authenticating General Troubleshooting Tips Summary ExplanationOptions section on page 4-3 for details See the Call Statistics Screen section on page 7-13 forInformation about displaying these statistics To resolve this problem, re-enable the port from the switch Problem SolutionHalfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Using the Quality Report Tool Performing a Factory ResetUsing Voice Quality Metrics Monitoring the Voice Quality of CallsTroubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-15299-01 Providing Information to Users Via a Website How Users Access the Online Help System on the Phone How Users Get Copies of Cisco Unified IP Phone ManualsHow Users Access a Voice-Messaging System HtmlHow Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Programs Cisco Systems TabSyncOL-15299-01 Features Sccp SIPWMI Sccp SIP Tool Services Guide Cisco Unified IP Phone Service ApplicationCisco Unified Communications Manager Features Development Notes for Release 4.13 or laterOL-15299-01 Supporting International Users Adding Language Overlays to Phone ButtonsSupport for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector OL-15299-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Click Perform Full Sync NowExample johndoe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example doeOL-15299-01 Page Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps IN-1 See CDP IN-2Computer telephony integration CTI PCM file requirements Daisy chaining 9-10data VlanIN-3 Signaling See DhcpIN-4 DND MlppIN-5 Adjustment plate Identifying Forced authorization codes Codec 729IN-6 See Http LLDP-MEDIN-7 Messages button Messages URL Message waiting Mobile phone interference Mobile voice accessMAC Address Operational Vlan ID PC Port Configuration Metrics, voice quality MIC Mobile connectCDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP IN-9Real-Time Transport Protocol Real-Time Control ProtocolSee Rtcp See RTPStreaming Status menu Description Settings button Settings menu accessLSC MIC IN-11Survivable Remote Site Telephony See SrstIN-12 See TLS See UDPSee TCP See TftpProviding required information to A-1 Accessing Console Logs Core DumpsDocumentation for A-2 Vlan
Related manuals
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7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.
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