Cisco Systems 7970G, 7971G-GE manual Device Logs, Streaming Statistics

Page 158

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Device Logs

Table 8-4

Access Area and Network Area Items (continued)

 

 

 

Item

 

Description

 

 

CDP Neighbor IP Address

IP address of the neighbor device discovered by CDP protocol.

 

 

CDP Neighbor Port

Neighbor device port to which the phone is connected discovered by

 

 

CDP protocol.

 

 

LLDP Neighbor Device ID

Identifier of a device connected to this port discovered by LLDP

 

 

protocol.

 

 

LLDP Neighbor IP Address

IP address of the neighbor device discovered by LLDP protocol.

 

 

LLDP Neighbor Port

Neighbor device port to which the phone is connected discovered by

 

 

LLDP protocol.

 

 

 

Device Logs

The Device Logs area on a phone’s web page provides information you can use to help monitor and troubleshoot the phone.

•Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.

•Core Dumps—Includes hyperlinks to individual dump files.

•Status Messages area—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the phone. Table 7-2describes the status messages that can appear.

To display the Status Messages, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-1, and then click the Status Messages hyperlink.

•Debug Display area—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting.

Streaming Statistics

A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.

The streaming statistics areas on a phone’s web page provide information about the streams. Most calls use only one stream (Stream 1), but some calls use two or three stream. For example, a barged call uses Stream 1 and Stream 2.

To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-1, and then click the Stream 1, the Stream 2, or the Stream

3hyperlink.

Table 8-5describes the items in the Streaming Statistics areas.

Table 8-5 Streaming Statistics Area Items

 

 

 

 

Item

Description

 

 

 

 

 

 

 

 

 

 

Remote Address

IP address and UDP port of the destination of the stream.

 

 

 

 

 

 

 

 

 

 

Local Address

IP address and UPD port of the phone.

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0

 

 

 

 

 

 

 

 

 

 

 

8-10

 

 

 

OL-15299-01

 

 

 

 

 

 

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Contents Americas Headquarters Text Part Number OL-15299-01Page N T E N T S IiiSetting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Configuring Features, Templates, Services, and Users Disabling and Enabling Web Page Access ViiMonitoring the Voice Quality of Calls ViiiD E OL-15299-01 Organization OverviewAudience Xii Related DocumentationCisco Unified IP Phone 7970 Series Convention Description Document ConventionsCisco Product Security Overview Boldface fontXiv Information you must enter is in boldface screen fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 SeriesCisco Unified IP Phone What Networking Protocols Are Used? Guide Networking Protocol Purpose Usage NotesUnified Communications Manager System Rtcp Support, see the LLDP-MED and CiscoDiscovery Protocol white paper RTPRelated Topics Feature Overview Telephony Features Available for the Phone, Configuring Telephony FeaturesProviding Users with Feature Information Related TopicTopic Reference Refer to Cisco Unified Communications Manager SecurityOverview of Supported Security Features Guide, Troubleshooting chapterFeature Description Unified IP Phone section on page 3-12for more informationUnified IP Phones section on page 1-16for more information Understanding Security ProfilesMenu section on Related Topic Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Best Practices-Requirements and RecommendationsOL-15299-01 Refer to Cisco Unified Communications Manager See the Telephony Features Available for the PhonePurpose For More Information See theModifying Phone Button Templates sectionAdministration Guide, Directory Number Administration Guide, Softkey TemplateTask Purpose For More Information Installing Cisco Unified IP PhonesAdministration Guide Refer to the Cisco Unified Communications ManagerSee the Adjusting the Placement of the Cisco Unified IP See the Providing Power to the Phone section onSee the Installing the Cisco Unified IP Phone section Phone section onDhcp Configuration IPv4 ConfigurationConfiguration Refer to Cisco Unified IP Phone 7970 Series GuideOL-15299-01 A P T E R Related Topic Providing Power to the Phone Power Type Guidelines Power GuidelinesPower Outage, Obtaining Additional Information about Power, Max. Power Phone Power Consumption and Display BrightnessPower Outage Phone Model Power Configuration Switch BrightnessUnderstanding Phone Configuration Files Obtaining Additional Information about PowerUnderstanding the Phone Startup Process Obtaining Power from the SwitchSee the Resolving Startup Problems section on Purpose Related TopicsConfiguring Vlan See the Network Configuration Menu sectionTftp server has configuration files, which define Requesting the Configuration FileSee the Understanding Phone Configuration Parameters for connecting to CiscoTaps Adding Phones with Auto-RegistrationRequires MAC Method Address? Adding Phones with Auto-Registration and Taps Using Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting an In-Use Phone from Sccp to SIP ProcedureConverting a New Phone from Sccp to SIP Converting an In-Use Phone from SIP to SccpDetermining the MAC Address of a Cisco Unified IP Phone Deploying a Phone in an Sccp and SIP EnvironmentBefore You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User Before You Begin Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 7970 Series Rear Cable Connections Attaching the Cisco Unified IP Phone Expansion Module ModuleSecuring the Phone with a Cable Lock Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Footstand and Phone Height See FigureMounting the Phone to the Wall Verifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneConfiguring Startup Network Settings Configuring Security on the Cisco Unified IP Phone From the phone, press the Settings Security ConfigurationRelated Topic OL-15299-01 Configuring Settings on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Editing ValuesPC Vlan Overview of Options Configurable from a PhoneDhcp settings Dynamic Host Configuration Protocol Dhcp Configuration Menu section on Network Configuration MenuCategory Description Network Configuration Menu Option Option Description To Change To TableConfiguring Settings on the Cisco Unified IP Phone IPv4 Configuration Menu Options Guide. For information about unlocking the CTL File, see the Security Configuration Menu Section onUnified Communications Manager Security Can change the Tftp Server 2 address Device Configuration MenuFile, see to the Security Configuration Menu File will be downloaded from the new TftpActive Standby Unified CM ConfigurationState BlankDesignation Description SIP Configuration Menu SIP Phones OnlyUnified Communications Manager Administration Guide Window choose System Device PoolDevice Settings SIP Profile Displaying a Configuration Menu, Device Configuration Menu,Call Preferences Menu SIP Phones Only Directory NumberSpeed Dial Http Configuration MenuPhone Configuration LineLocale Configuration Menu ActivatedParameters UI Configuration MenuConfiguration Menu SIP Phones Only section Interface Administration Device Phone PhoneGets used see Media Configuration Menu User Preferences Audio Preferences Wideband HeadsetMedia Configuration Menu User Preferences Audio Preferences Wideband HandsetThat the remote party receives. The remote party Is the party who is on a call with the party whoseAudio Preferences Wideband Handset Phone Phone Configuration to set thisUser Preferences Choose Device Phone PhonePower Save Configuration Menu Enterprise ParametersEthernet Configuration Menu Security Configuration Menu16describes the options on the Security Configuration menu QoS Configuration Menu Network ConfigurationCall Statistics Screen, Streaming Statistics, Phone Phone ConfigurationDisabled-default Phone Device Phone PhoneEliminates the need to manually control firmware Advantage/Unified Video Advantage Cvta is connected toSwitch. Settings include LowCisco Unified Communications Manager Security Configuration MenuMIC Security GuideCTL File Menu See the 802.1X Authentication and StatusFile installs automatically when the phone For this phoneSection in Cisco Unified Communications 802.1X Authentication and StatusTrust List Menu Manager Security GuideAuthentication Choose Settings Security Configuration802.1X Authentication Device 802.1X Authentication EAP-MD5Softkey OL-15299-01 Configuring Features, Templates, Services, and Users Telephony Features Available for the PhoneFeature Description Configuration Reference Communications Manager Feature Features and Services Guide, BargeCommunications Manager Features Features and Services Guide, CallSpecifying Options that Appear on Administration Guide, DirectoryForward Maximum Hop Count service parameter User Options Web Pages,Services Guide, Monitoring Administration Guide, Call ParkFeatures and Services Guide, Call Park Communications System GuideAdministration Guide, Client Matter Administration Guide, Cisco UnifiedFeatures and Services Guide, Cisco Features and Services Guide, ClientSystem Guide Individually. Conference features includeServices Guide, Custom Phone Rings Chapter Features and Services Guide, Do Not Disturb Administration Guide, Hunt Group Features and Services Guide, ImmediateUnified IP Phone Guide, Basic Call Cisco Unified CallManager FeatureSee Configuring Softkey Templates Refer to Cisco Unified CommunicationsAutomatically placed on hold Number Configuration chapter Features and Services Guide, MaliciousManager Administration Guide, Directory Call Identification chapterFeatures and Services Guide Barge Administration Guide, Music On HoldFeatures and Services Guide, Music On Manager System Guide, SIP Dial RulesFeatures and Services Guide, Quality Administration Guide, Phone ButtonAdministration Guide, Modifying Phone QRTAdministration Guide, Conference Refer to the Cisco Unified IP Phone Service Administration Guide, Device PoolAdministration Guide, Time Period Administration Guide, UnderstandingCisco VT Advantage Administration Configuring Corporate and Personal DirectoriesManager Administration Guide Administration Guide, CiscoModifying Phone Button Templates Configuring Corporate DirectoriesConfiguring Personal Directory Address Book SynchronizerChoose Device Device Settings Phone Services Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications ManagerGiving Users Access to the User Options Web Pages Managing the User Options Web PagesOL-15299-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings Ringlist.xml File Format RequirementsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml File Format Requirements List.xml ExampleConfiguring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Configuring the Idle Display Field Description Field Description OL-15299-01 Model Information Screen, Status Menu, CTL See the Using Cisco Unified IP Phones withModel Information Screen Different Protocols section onStatus Messages Screen Press the Settings buttonStatus Menu Select Status MessagesMessage Description Possible Explanation and Action Administration section on page 2-12forNetwork Configuration Menu section on Cisco Unified Communications ManagerAddress. See the Network Configuration Settings Security ConfigurationInformation, see the 802.1X Authentication Status section on4-5section for details Section on page 4-5section for details See the Network Configuration MenuVersions Screen section on page 7-11to verify Has not provided a DNS server. Check Network Statistics Screen Select Network StatisticsOL-15299-01 Select Firmware Versions Firmware Versions ScreenPort IPv4 Select Expansion Modules Expansion Modules ScreenTo exit the Firmware Version screen, press the Exit softkey Select Call Statistics Press the Settings button Select StatusCall Statistics Screen 6explains the items displayed in the Call Statistics screenPreceding 8-second interval of the voice stream. For more Voice Quality MetricsMOS LQK That the Cisco Unified IP Phone usesDescription OL-15299-01 Accessing the Web Page for a Phone Monitoring the Cisco Unified IP Phone RemotelyHttp//IPaddress Choose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Configuration UDIDescription Description PC Vlan Network Statistics Lldp Device Logs Streaming StatisticsCisco Unified IP Phone uses Voice Quality Metrics Related Topics OL-15299-01 Troubleshooting and Maintenance Resolving Startup ProblemsIdentifying Error Messages, Checking Network Connectivity, Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Network ServicesCreating a New Configuration File Verifying Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network OutagesVerifying Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally ResetProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection 802.1X Enabled on Phone but Not Authenticating General Troubleshooting Tips Summary ExplanationInformation about displaying these statistics Options section on page 4-3 for detailsSee the Call Statistics Screen section on page 7-13 for Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchProblem Solution Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Using the Quality Report Tool Performing a Factory ResetUsing Voice Quality Metrics Monitoring the Voice Quality of CallsTroubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneOL-15299-01 Providing Information to Users Via a Website How Users Access the Online Help System on the Phone How Users Get Copies of Cisco Unified IP Phone ManualsHow Users Access a Voice-Messaging System HtmlHow Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Programs Cisco Systems TabSyncOL-15299-01 Features Sccp SIPWMI Sccp SIP Tool Services Guide Cisco Unified IP Phone Service ApplicationCisco Unified Communications Manager Features Development Notes for Release 4.13 or laterOL-15299-01 Supporting International Users Adding Language Overlays to Phone ButtonsSupport for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector OL-15299-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Click Perform Full Sync NowExample johndoe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example doeOL-15299-01 Page Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps IN-1 See CDP IN-2IN-3 Computer telephony integration CTIPCM file requirements Daisy chaining 9-10data Vlan IN-4 SignalingSee Dhcp IN-5 DNDMlpp IN-6 Adjustment plate Identifying Forced authorization codesCodec 729 IN-7 See HttpLLDP-MED Messages button Messages URL Message waiting Mobile phone interference Mobile voice accessMAC Address Operational Vlan ID PC Port Configuration Metrics, voice quality MIC Mobile connectCDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP IN-9Real-Time Transport Protocol Real-Time Control ProtocolSee Rtcp See RTPStreaming Status menu Description Settings button Settings menu accessLSC MIC IN-11IN-12 Survivable Remote Site TelephonySee Srst See TLS See UDPSee TCP See TftpProviding required information to A-1 Accessing Console Logs Core DumpsDocumentation for A-2 Vlan
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7970G, 7971G-GE specifications

The Cisco Systems 7971G-GE is a sophisticated IP phone designed for enterprise communication, offering a range of features that enhance productivity and collaboration. As part of the Cisco Unified Communications portfolio, this phone is known for its impressive technology and reliable performance.

One of the main features of the 7971G-GE is its high-resolution color display. The 5-inch LCD screen provides users with a visually appealing and intuitive interface, allowing for easy navigation through menus and contacts. The phone supports up to six lines, making it ideal for users who require multiple lines for simultaneous calls. Users can effortlessly manage calls with the ability to switch between lines and access important call features like hold, transfer, and conference calling.

In terms of audio quality, the Cisco 7971G-GE is equipped with high-definition voice technology. This feature ensures crystal-clear sound during calls, reducing background noise and enhancing the clarity of conversations. The phone also supports wideband audio codecs, enabling a richer voice experience that is particularly valuable in business environments.

The phone is designed with user convenience in mind. It offers programmable buttons that can be customized to suit individual needs, allowing easy access to frequently used functions or contact lists. Additionally, the presence indicator feature lets users see the availability of their colleagues in real-time, promoting more effective communication and collaboration.

Networking capabilities are another strong point of the Cisco 7971G-GE. The phone supports both Power over Ethernet (PoE) and standard Ethernet connectivity. This enables easy deployment without the need for additional power outlets. Moreover, the device is compatible with various Cisco communication platforms, integrating seamlessly with existing Cisco infrastructure, which is essential for businesses looking to upgrade their communications systems.

Security is a crucial consideration for modern enterprises, and Cisco addresses this with robust encryption features that protect voice and video calls. The phone supports secure signaling and media encryption, ensuring that sensitive conversations remain confidential.

Overall, the Cisco Systems 7971G-GE is a feature-rich IP phone that combines advanced technology with user-friendly design. Its high-definition audio, customizable features, and seamless integration with Cisco networks make it a popular choice for businesses seeking to improve their communication systems. With its reliability and performance, the Cisco 7971G-GE continues to support effective collaboration in an increasingly connected world.
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