Cisco Systems manual Cisco Unified IP Phones 7970G/7971G-GE

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Cisco Unified IP Phone Administration Guide for

Cisco Unified CallManager 5.1 (SIP)

Cisco Unified IP Phones 7970G/7971G-GE

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 526-4100

Text Part Number: OL-11524-01

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Contents Cisco Unified IP Phones 7970G/7971G-GE Page Page Page N T E N T S Products Vii Adding Phones with Cisco Unified CallManager AdministrationViii Disabling a HeadsetCustomizing and Modifying Configuration Files Configuring a Custom Background Image Troubleshooting and Maintenance Xii Monitoring the Voice Quality of CallsXiii Xiv Audience OverviewXvi OrganizationRelated Documentation Cisco Unified CallManager AdministrationCisco Unified IP Phones 7970G/7971G-GE XviiObtaining Documentation TroubleshootingCisco.com Product Documentation DVDCisco Product Security Overview Documentation FeedbackOrdering Documentation XixFor emergencies only security-alert@cisco.com Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Product Alerts and Field NoticesXxi Xxii Cisco Technical Support & Documentation WebsiteDefinitions of Service Request Severity Submitting a Service RequestXxiii Xxiv Obtaining Additional Publications and InformationConvention Description Document ConventionsBoldface font Italic fontXxvi Italic screen fontVaroitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke VeiligheidsinstructiesXxvii Avvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseXxviii Xxix Aviso Instruções Importantes DE SegurançaXxx Varning! Viktiga SäkerhetsanvisningarXxxi Xxxii GEM Disse AnvisningerXxxiii Xxxiv An Overview of the Cisco Unified IP Phone Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G-GEPage OL-11524-01 Networking Protocol Purpose Usage Notes What Networking Protocols Are Used?Unified CallManager System Guide Refer to the Supporting Authentication on Cisco Unified IPPhones section on page 1-18 for Network Configuration section on Related Topics Understanding the SIP ProtocolFeature Overview Configuring Telephony Features Providing Users with Feature Information Topic Reference Understanding Security Features for Cisco Unified IP PhonesRefer to Cisco Unified CallManager Security GuideTopic Reference Overview of Supported Security Features Feature Description Authentication on Cisco Unified IP Phones section on More information, see the Device Configuration MenuProcedure Identifying Encrypted and Authenticated Phone CallsSelect Security Configuration Understanding Security ProfilesRelated Topic Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components OL-11524-01 Security Restrictions OL-11524-01 Task Purpose For More Information CallManager AdministrationCallManager System Guide Refer to Cisco Unified See the Setting Up Services See the Configuring SoftkeyTemplates section on See the Adding Users to Installing Cisco Unified IP PhonesCisco Unified CallManager Page See the Installing See the Providing PowerSee the Adjusting Placement of the CiscoIP Phone 7970 Guide SettingsNetwork ConfigurationOL-11524-01 A P T E R OL-11524-01 Vlan Telephony Features Available for the Phone,Providing Power to the Phone Phone Power Consumption and Display Brightness Power GuidelinesPower Type Guidelines Brightness Obtaining Additional Information about Power Power OutageUnderstanding Phone Configuration Files SIP Dial Rules Understanding the Phone Startup ProcessStep Description Related Topics Security Guide Unified CallManagerFiles, UnderstandingRequires MAC Method Address? Adding Phones to the Cisco Unified CallManager DatabaseAdding Phones with Auto-Registration Adding Phones with Auto-Registration and Taps MAC Address of a Cisco Unified IP Phone section on Adding Phones with BATUsing Cisco Unified IP Phones with Different Protocols Converting a New Phone from Sccp to SIP See the Configuring Startup Network Settings section onConverting an In-Use Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from SIP to SccpDetermining the MAC Address of a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Cisco Unified CallManager ConfigurationNetwork Requirements Safety Setting Up the Cisco Unified IP Phone Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Network and Access PortsHandset Headset SpeakerphoneHttp//plantronics.com Audio Quality Subjective to the UserUsing External Devices with Your Cisco Unified IP Phone Procedure Reference Installing the Cisco Unified IP PhoneSee the Providing Power to See the Headset section onPorts section on page 3-5 for See the Network and Access130055 Adjusting Cisco Unified IP Phone Placement on the Desktop Adjusting the Placement of the Cisco Unified IP PhoneSee -2 below Securing the Phone with a Cable LockBefore You Begin Mounting the Phone to the WallParts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup ProcessOL-11524-01 Settings on the Cisco Unified IP Phone Configuring Startup Network SettingsBefore You Begin From the phone, press the Settings Security Configuration OL-11524-01 Configuring Settings on Cisco Unified IP Phone Related Topics Displaying a Configuration Menu Unlocking and Locking Options Editing Values Category Description Overview of Options Configurable from a PhoneValues section on Network Configuration MenuOption Description To Change Refer to Cisco Unified CallManager Security Configuration Menu sectionOption Description To Change Vlan ID Scroll to the Dhcp Address Option Description To Change PC Vlan Device Configuration Menu State CallManager Configuration MenuBlank Device Pool Designation DescriptionUnified CallManager Security Guide CallManager Security GuideSIP General Configuration Menu, Line Settings Menu, SIP Configuration MenuDevice Device Settings SIP ProfileUsecallmanager Line Settings Menu Call Preferences Menu This option can also be Http Configuration Menu URL Configuration Menu, Locale Configuration MenuNTP Configuration Menu UI Configuration MenuIncoming call on the same line when Administration System Enterprise Media Configuration MenuParameters Enabled or disabled for the phone. If Whose phone has the Recording Tone Receives. The remote party is the party Power Save Configuration Menu Security Configuration Menu Ethernet Configuration MenuResponses. Disabling the phone’s Network Configuration QoS Configuration MenuWAN by storing images locally Call Statistics Screen, Streaming Statistics, Security Configuration MenuList Screen section on CTL File Screen section onCisco Unified CallManager Security CTL File Screen See the 802.1X AuthenticationStatus section on Unlocking the CTL File Configuration Menu section onTrust List Screen 802.1X Authentication and Status Configuration Choose Settings SecurityAuthentication Device Authentication802.1X Authentication Real-Time Status Configuring Features, Templates Services, and Users Feature Description Configuration Reference Telephony Features Available for the PhoneFeatures and Services Guide Administration GuideSystem Guide, Call Pickup System Guide CallManager FeaturesCisco Unified CallManager New Administration Guide, CallChanged Information Guide Release 5.11, Cisco UnifiedText, on the phone screen DND New and Changed Information Features and Services Guide sectionServices Guide, Presence Administration Guide, MusicSystem Guide, Music on CallManager System Guide, CiscoUnified CallManager System Administration Guide , CiscoRings section on Creating Custom PhoneService Application Development Administration Guide, TimeSystem Guide, Time-of-Day Refer to the Cisco Unified IP PhoneConfiguring Corporate Directories and Personal Directories Configuring Personal Directory Configuring Corporate DirectoriesModifying Phone Button Templates Configuring Softkey TemplatesSetting Up Services Managing the User Options Web Pages Adding Users to Cisco Unified CallManagerUser Management End User Giving Users Access to the User Options Web PagesCustomizing the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone RingList.xml File Format Requirements Creating Custom Background ImagesList.xml Example PNG File Requirements for Custom Background ImagesConfiguring a Custom Background Image Configuring Wideband Headset Codec Configuring the Idle Display OL-11524-01 Page Field Description Field Description OL-11524-01 A P T E R CTL Model Information ScreenStatus Menu See the Using Cisco Unified IPPhones with Different Protocols Select Status Messages Status Messages ScreenNetwork Configuration Menu section CallManager Administration section onMessage Description Possible Explanation and Action Adding Phones with Cisco UnifiedUnified CallManager Administration Guide 802.1X Authentication option on the phone Settings Security ConfigurationAuthentication and Status section on Address. See the Network ConfigurationMessage Description Possible Explanation and Action Network Configuration Menu section on Section on page 7-15 to verify the phone Phone. See the Firmware Versions ScreenDevice Phone Section on page 4-7 section for details See the Network Configuration MenuMessage Description Possible Explanation and Action Select Network Statistics Network Statistics ScreenPC port is in a link up state and has auto-negotiated Select Firmware Versions Firmware Versions ScreenSelect Call Statistics Call Statistics ScreenMonitoring the Voice Quality of Calls section on MOS LQKOL-11524-01 Monitoring the Cisco Unified IP Phone Remotely Network Statistics, Device Logs, Streaming Statistics, Accessing the Web Page for a PhoneHttp//IPaddress Disabling and Enabling Web Page Access Choose Device Phone Device InformationUDI Network Configuration Network Configuration Description Description Description Network Statistics Ethernet Information Area Items Description Device Logs Streaming Statistics MOS LQK Streaming Statistics Related Topics Page OL-11524-01 Troubleshooting and Maintenance Resolving Startup Problems Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Choose Tools Control Center Cisco CallManager ServiceabilityCreating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Physical Connection Cisco Unified IP Phone Resets UnexpectedlyIdentifying Intermittent Network Outages Checking Static IP Address Settings Verifying Dhcp SettingsVerifying Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsProblem Possible Cause Checking Power Connection802.1X Enabled on Phone but Not Authenticating 802.1X Not Enabled Summary Explanation General Troubleshooting TipsSee the Call Statistics Screen section on page 7-16 for Unlocking and Locking Options section on page 4-4 forHalfduxcollisionexceedthreshold Performing a Basic Reset, Performing a Factory Reset,Operation Performing Explanation Performing a Basic ResetLocking Options section on Unlocking and Locking OptionsPerforming a Factory Reset Monitoring the Voice Quality of Calls Using the Quality Report ToolUsing Voice Quality Metrics Troubleshooting Tips Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneProviding Information to Users Via a WebsiteHow Users Obtain Support for the Cisco Unified IP Phone How Users Access the Online Help System on the PhoneHow Users Get Copies of Cisco Unified IP Phone Manuals Unified CallManager section on How Users Access a Voice Messaging SystemHow Users Configure Personal Directory Click Next Configuring the Synchronizer OL-11524-01 P E N D I X B Cisco Unified IP Phone FeaturesCMC Calling Features Cisco Unified IP Phone 7970G/7971G-GE Development Notes for Release 4.13 or Cisco IP Phone Service ApplicationCisco Ipma User Guide Cisco CallManager Attendant Console Cisco CallManager Features and ServicesUser Guide Cisco IP Phone Expansion ModuleAdding Language Overlays to Phone Buttons Supporting International UsersInstalling the Cisco Unified CallManager Locale Installer Specification Value or Range Technical SpecificationsNetwork and Access Port Pinouts Cable SpecificationsAccess Port Connector Network Port ConnectorPin Number Function IN-1 NumericsIN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9 IN-10 IN-11 IN-12 IN-13 VlanIN-14

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