Cisco Systems 7970G manual

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

•Turn the television or radio antenna until the interference stops.

•Move the equipment to one side or the other of the television or radio.

•Move the equipment farther away from the television or radio.

•Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Contents Cisco Unified IP Phones 7970G/7971G-GE Page Page Page N T E N T S Products Adding Phones with Cisco Unified CallManager Administration ViiDisabling a Headset ViiiCustomizing and Modifying Configuration Files Configuring a Custom Background Image Troubleshooting and Maintenance Monitoring the Voice Quality of Calls XiiXiii Xiv Overview AudienceOrganization XviCisco Unified IP Phones 7970G/7971G-GE Cisco Unified CallManager AdministrationRelated Documentation XviiCisco.com TroubleshootingObtaining Documentation Product Documentation DVDOrdering Documentation Documentation FeedbackCisco Product Security Overview XixReporting Security Problems in Cisco Products For emergencies only security-alert@cisco.comXxi Product Alerts and Field NoticesObtaining Technical Assistance Cisco Technical Support & Documentation Website XxiiXxiii Submitting a Service RequestDefinitions of Service Request Severity Obtaining Additional Publications and Information XxivBoldface font Document ConventionsConvention Description Italic fontItalic screen font XxviXxvii Waarschuwing Belangrijke VeiligheidsinstructiesVaroitus Tärkeitä Turvallisuusohjeita Xxviii Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança XxixVarning! Viktiga Säkerhetsanvisningar XxxXxxi GEM Disse Anvisninger XxxiiXxxiii Xxxiv An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G-GE Cisco Unified IP PhonePage OL-11524-01 Unified CallManager System Guide What Networking Protocols Are Used?Networking Protocol Purpose Usage Notes Phones section on page 1-18 for Authentication on Cisco Unified IPRefer to the Supporting Network Configuration section on Understanding the SIP Protocol Related TopicsFeature Overview Configuring Telephony Features Providing Users with Feature Information Refer to Cisco Unified CallManager Security Understanding Security Features for Cisco Unified IP PhonesTopic Reference GuideTopic Reference Overview of Supported Security Features Feature Description More information, see the Device Configuration Menu Authentication on Cisco Unified IP Phones section onSelect Security Configuration Identifying Encrypted and Authenticated Phone CallsProcedure Understanding Security ProfilesSupporting 802.1X Authentication on Cisco Unified IP Phones Related TopicRequired Network Components OL-11524-01 Security Restrictions OL-11524-01 CallManager System Guide CallManager AdministrationTask Purpose For More Information Refer to Cisco Unified Templates section on See the Configuring SoftkeySee the Setting Up Services Cisco Unified CallManager Installing Cisco Unified IP PhonesSee the Adding Users to Page See the Adjusting See the Providing PowerSee the Installing Placement of the CiscoSettingsNetwork Configuration IP Phone 7970 GuideOL-11524-01 A P T E R OL-11524-01 Telephony Features Available for the Phone, VlanProviding Power to the Phone Power Type Guidelines Power GuidelinesPhone Power Consumption and Display Brightness Brightness Power Outage Obtaining Additional Information about PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process SIP Dial RulesStep Description Related Topics Unified CallManager Security GuideUnderstanding Files,Adding Phones to the Cisco Unified CallManager Database Requires MAC Method Address?Adding Phones with Auto-Registration Adding Phones with Auto-Registration and Taps Adding Phones with BAT MAC Address of a Cisco Unified IP Phone section onUsing Cisco Unified IP Phones with Different Protocols Converting an In-Use Phone from Sccp to SIP See the Configuring Startup Network Settings section onConverting a New Phone from Sccp to SIP Converting an In-Use Phone from SIP to Sccp Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address of a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Network Requirements Cisco Unified CallManager ConfigurationBefore You Begin Safety Setting Up the Cisco Unified IP Phone Before You Begin Handset Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HeadsetAudio Quality Subjective to the User Http//plantronics.comUsing External Devices with Your Cisco Unified IP Phone See the Providing Power to Installing the Cisco Unified IP PhoneProcedure Reference See the Headset section onSee the Network and Access Ports section on page 3-5 for130055 Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the DesktopSecuring the Phone with a Cable Lock See -2 belowMounting the Phone to the Wall Before You BeginVerifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneOL-11524-01 Configuring Startup Network Settings Settings on the Cisco Unified IP PhoneBefore You Begin From the phone, press the Settings Security Configuration OL-11524-01 Configuring Settings on Cisco Unified IP Phone Related Topics Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone Category DescriptionNetwork Configuration Menu Values section onOption Description To Change Security Configuration Menu section Refer to Cisco Unified CallManagerOption Description To Change Vlan ID Scroll to the Dhcp Address Option Description To Change PC Vlan Device Configuration Menu Blank CallManager Configuration MenuState Unified CallManager Security Guide Designation DescriptionDevice Pool CallManager Security GuideDevice Device Settings SIP Configuration MenuSIP General Configuration Menu, Line Settings Menu, SIP ProfileUsecallmanager Line Settings Menu Call Preferences Menu This option can also be Http Configuration Menu URL Locale Configuration Menu Configuration Menu,UI Configuration Menu NTP Configuration MenuIncoming call on the same line when Parameters Media Configuration MenuAdministration System Enterprise Enabled or disabled for the phone. If Whose phone has the Recording Tone Receives. The remote party is the party Power Save Configuration Menu Ethernet Configuration Menu Security Configuration MenuResponses. Disabling the phone’s QoS Configuration Menu Network ConfigurationWAN by storing images locally Security Configuration Menu Call Statistics Screen, Streaming Statistics,Cisco Unified CallManager Security CTL File Screen section onList Screen section on Status section on See the 802.1X AuthenticationCTL File Screen Configuration Menu section on Unlocking the CTL FileTrust List Screen 802.1X Authentication and Status Authentication Device Choose Settings SecurityConfiguration Authentication802.1X Authentication Real-Time Status Configuring Features, Templates Services, and Users Telephony Features Available for the Phone Feature Description Configuration ReferenceSystem Guide, Call Pickup Administration GuideFeatures and Services Guide CallManager Features System GuideChanged Information Guide Administration Guide, CallCisco Unified CallManager New Release 5.11, Cisco UnifiedText, on the phone screen DND Features and Services Guide section New and Changed InformationSystem Guide, Music on Administration Guide, MusicServices Guide, Presence CallManager System Guide, CiscoAdministration Guide , Cisco Unified CallManager SystemCreating Custom Phone Rings section onSystem Guide, Time-of-Day Administration Guide, TimeService Application Development Refer to the Cisco Unified IP PhoneConfiguring Corporate Directories and Personal Directories Configuring Corporate Directories Configuring Personal DirectoryConfiguring Softkey Templates Modifying Phone Button TemplatesSetting Up Services Adding Users to Cisco Unified CallManager Managing the User Options Web PagesGiving Users Access to the User Options Web Pages User Management End UserCustomizing the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring TypesCreating Custom Background Images List.xml File Format RequirementsPNG File Requirements for Custom Background Images List.xml ExampleConfiguring a Custom Background Image Configuring Wideband Headset Codec Configuring the Idle Display OL-11524-01 Page Field Description Field Description OL-11524-01 A P T E R Model Information Screen CTLPhones with Different Protocols See the Using Cisco Unified IPStatus Menu Status Messages Screen Select Status MessagesMessage Description Possible Explanation and Action CallManager Administration section onNetwork Configuration Menu section Adding Phones with Cisco UnifiedUnified CallManager Administration Guide Authentication and Status section on Settings Security Configuration802.1X Authentication option on the phone Address. See the Network ConfigurationMessage Description Possible Explanation and Action Network Configuration Menu section on Device Phone Phone. See the Firmware Versions ScreenSection on page 7-15 to verify the phone See the Network Configuration Menu Section on page 4-7 section for detailsMessage Description Possible Explanation and Action Network Statistics Screen Select Network StatisticsPC port is in a link up state and has auto-negotiated Firmware Versions Screen Select Firmware VersionsCall Statistics Screen Select Call StatisticsMOS LQK Monitoring the Voice Quality of Calls section onOL-11524-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneNetwork Statistics, Device Logs, Streaming Statistics, Disabling and Enabling Web Page Access Device Information Choose Device PhoneUDI Network Configuration Network Configuration Description Description Description Network Statistics Ethernet Information Area Items Description Device Logs Streaming Statistics MOS LQK Streaming Statistics Related Topics Page OL-11524-01 Troubleshooting and Maintenance Resolving Startup Problems Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Cisco CallManager Serviceability Choose Tools Control CenterCreating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Physical Connection Verifying Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Eliminating DNS or Other Connectivity Errors Verifying that the Phones Have Not Been Intentionally ResetChecking Power Connection Problem Possible Cause802.1X Enabled on Phone but Not Authenticating 802.1X Not Enabled General Troubleshooting Tips Summary ExplanationUnlocking and Locking Options section on page 4-4 for See the Call Statistics Screen section on page 7-16 forPerforming a Basic Reset, Performing a Factory Reset, HalfduxcollisionexceedthresholdLocking Options section on Performing a Basic ResetOperation Performing Explanation Unlocking and Locking OptionsPerforming a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of CallsUsing Voice Quality Metrics Troubleshooting Tips Condition Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationWebsite Providing Information to Users Via aHow Users Access the Online Help System on the Phone How Users Obtain Support for the Cisco Unified IP PhoneHow Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System Unified CallManager section onHow Users Configure Personal Directory Click Next Configuring the Synchronizer OL-11524-01 P E N D I X B Features Cisco Unified IP PhoneCMC Calling Features Cisco Unified IP Phone 7970G/7971G-GE Cisco Ipma User Guide Cisco IP Phone Service ApplicationDevelopment Notes for Release 4.13 or User Guide Cisco CallManager Features and ServicesCisco CallManager Attendant Console Cisco IP Phone Expansion ModuleSupporting International Users Adding Language Overlays to Phone ButtonsInstalling the Cisco Unified CallManager Locale Installer Technical Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsPin Number Function Network Port ConnectorAccess Port Connector Numerics IN-1IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9 IN-10 IN-11 IN-12 Vlan IN-13IN-14
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