Cisco Systems 7970G manual Configuring Telephony Features

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?

other web-based information. For information about configuring such services, see the “Configuring Corporate Directories and Personal Directories” section on page 5-13and the “Setting Up Services” section on page 5-16.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone,” for more information.

Related Topics

•Configuring Settings on the Cisco Unified IP Phone, page 4-1

•Configuring Features, Templates, Services, and Users, page 5-1

•Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified CallManager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the “Telephony Features Available for the Phone” section on page 5-2and Cisco Unified CallManager Administration Guide for additional information.

In some places, this manual provides partial instructions for procedures that involve Cisco Unified CallManager Administration. These instructions are intended to point you to the appropriate page in the Cisco Unified CallManager application and to provide some initial guidance.

For more information about the Cisco Unified CallManager Administration application, refer to Cisco Unified CallManager documentation, including Cisco Unified CallManager Administration Guide. You can also use the context-sensitive help available within the application for guidance. Access context-sensitive help by choosing Help > This Page from the main menu bar.

You can access the complete Cisco Unified CallManager documentation suite at this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

 

 

Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones

 

 

1-10

 

OL-11524-01

 

 

 

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Contents Cisco Unified IP Phones 7970G/7971G-GE Page Page Page N T E N T S Products Adding Phones with Cisco Unified CallManager Administration ViiDisabling a Headset ViiiCustomizing and Modifying Configuration Files Configuring a Custom Background Image Troubleshooting and Maintenance Monitoring the Voice Quality of Calls XiiXiii Xiv Overview AudienceOrganization XviCisco Unified CallManager Administration Related DocumentationCisco Unified IP Phones 7970G/7971G-GE XviiTroubleshooting Obtaining DocumentationCisco.com Product Documentation DVDDocumentation Feedback Cisco Product Security OverviewOrdering Documentation XixReporting Security Problems in Cisco Products For emergencies only security-alert@cisco.comXxi Product Alerts and Field NoticesObtaining Technical Assistance Cisco Technical Support & Documentation Website XxiiXxiii Submitting a Service RequestDefinitions of Service Request Severity Obtaining Additional Publications and Information XxivDocument Conventions Convention DescriptionBoldface font Italic fontItalic screen font XxviXxvii Waarschuwing Belangrijke VeiligheidsinstructiesVaroitus Tärkeitä Turvallisuusohjeita Xxviii Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança XxixVarning! Viktiga Säkerhetsanvisningar XxxXxxi GEM Disse Anvisninger XxxiiXxxiii Xxxiv An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G-GE Cisco Unified IP PhonePage OL-11524-01 Unified CallManager System Guide What Networking Protocols Are Used?Networking Protocol Purpose Usage Notes Phones section on page 1-18 for Authentication on Cisco Unified IPRefer to the Supporting Network Configuration section on Understanding the SIP Protocol Related TopicsFeature Overview Configuring Telephony Features Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Topic ReferenceRefer to Cisco Unified CallManager Security GuideTopic Reference Overview of Supported Security Features Feature Description More information, see the Device Configuration Menu Authentication on Cisco Unified IP Phones section onIdentifying Encrypted and Authenticated Phone Calls ProcedureSelect Security Configuration Understanding Security ProfilesSupporting 802.1X Authentication on Cisco Unified IP Phones Related TopicRequired Network Components OL-11524-01 Security Restrictions OL-11524-01 CallManager System Guide CallManager AdministrationTask Purpose For More Information Refer to Cisco Unified Templates section on See the Configuring SoftkeySee the Setting Up Services Cisco Unified CallManager Installing Cisco Unified IP PhonesSee the Adding Users to Page See the Providing Power See the InstallingSee the Adjusting Placement of the CiscoSettingsNetwork Configuration IP Phone 7970 GuideOL-11524-01 A P T E R OL-11524-01 Telephony Features Available for the Phone, VlanProviding Power to the Phone Power Type Guidelines Power GuidelinesPhone Power Consumption and Display Brightness Brightness Power Outage Obtaining Additional Information about PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process SIP Dial RulesStep Description Related Topics Unified CallManager Security GuideUnderstanding Files,Adding Phones to the Cisco Unified CallManager Database Requires MAC Method Address?Adding Phones with Auto-Registration Adding Phones with Auto-Registration and Taps Adding Phones with BAT MAC Address of a Cisco Unified IP Phone section onUsing Cisco Unified IP Phones with Different Protocols Converting an In-Use Phone from Sccp to SIP See the Configuring Startup Network Settings section onConverting a New Phone from Sccp to SIP Converting an In-Use Phone from SIP to Sccp Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address of a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Network Requirements Cisco Unified CallManager ConfigurationBefore You Begin Safety Setting Up the Cisco Unified IP Phone Before You Begin Handset Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HeadsetAudio Quality Subjective to the User Http//plantronics.comUsing External Devices with Your Cisco Unified IP Phone Installing the Cisco Unified IP Phone Procedure ReferenceSee the Providing Power to See the Headset section onSee the Network and Access Ports section on page 3-5 for130055 Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the DesktopSecuring the Phone with a Cable Lock See -2 belowMounting the Phone to the Wall Before You BeginVerifying the Phone Startup Process Parts Used in Wall Mounting the Cisco Unified IP PhoneOL-11524-01 Configuring Startup Network Settings Settings on the Cisco Unified IP PhoneBefore You Begin From the phone, press the Settings Security Configuration OL-11524-01 Configuring Settings on Cisco Unified IP Phone Related Topics Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone Category DescriptionNetwork Configuration Menu Values section onOption Description To Change Security Configuration Menu section Refer to Cisco Unified CallManagerOption Description To Change Vlan ID Scroll to the Dhcp Address Option Description To Change PC Vlan Device Configuration Menu Blank CallManager Configuration MenuState Designation Description Device PoolUnified CallManager Security Guide CallManager Security GuideSIP Configuration Menu SIP General Configuration Menu, Line Settings Menu,Device Device Settings SIP ProfileUsecallmanager Line Settings Menu Call Preferences Menu This option can also be Http Configuration Menu URL Locale Configuration Menu Configuration Menu,UI Configuration Menu NTP Configuration MenuIncoming call on the same line when Parameters Media Configuration MenuAdministration System Enterprise Enabled or disabled for the phone. If Whose phone has the Recording Tone Receives. The remote party is the party Power Save Configuration Menu Ethernet Configuration Menu Security Configuration MenuResponses. Disabling the phone’s QoS Configuration Menu Network ConfigurationWAN by storing images locally Security Configuration Menu Call Statistics Screen, Streaming Statistics,Cisco Unified CallManager Security CTL File Screen section onList Screen section on Status section on See the 802.1X AuthenticationCTL File Screen Configuration Menu section on Unlocking the CTL FileTrust List Screen 802.1X Authentication and Status Choose Settings Security ConfigurationAuthentication Device Authentication802.1X Authentication Real-Time Status Configuring Features, Templates Services, and Users Telephony Features Available for the Phone Feature Description Configuration ReferenceSystem Guide, Call Pickup Administration GuideFeatures and Services Guide CallManager Features System GuideAdministration Guide, Call Cisco Unified CallManager NewChanged Information Guide Release 5.11, Cisco UnifiedText, on the phone screen DND Features and Services Guide section New and Changed InformationAdministration Guide, Music Services Guide, PresenceSystem Guide, Music on CallManager System Guide, CiscoAdministration Guide , Cisco Unified CallManager SystemCreating Custom Phone Rings section onAdministration Guide, Time Service Application DevelopmentSystem Guide, Time-of-Day Refer to the Cisco Unified IP PhoneConfiguring Corporate Directories and Personal Directories Configuring Corporate Directories Configuring Personal DirectoryConfiguring Softkey Templates Modifying Phone Button TemplatesSetting Up Services Adding Users to Cisco Unified CallManager Managing the User Options Web PagesGiving Users Access to the User Options Web Pages User Management End UserCustomizing the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring TypesCreating Custom Background Images List.xml File Format RequirementsPNG File Requirements for Custom Background Images List.xml ExampleConfiguring a Custom Background Image Configuring Wideband Headset Codec Configuring the Idle Display OL-11524-01 Page Field Description Field Description OL-11524-01 A P T E R Model Information Screen CTLPhones with Different Protocols See the Using Cisco Unified IPStatus Menu Status Messages Screen Select Status MessagesCallManager Administration section on Network Configuration Menu sectionMessage Description Possible Explanation and Action Adding Phones with Cisco UnifiedUnified CallManager Administration Guide Settings Security Configuration 802.1X Authentication option on the phoneAuthentication and Status section on Address. See the Network ConfigurationMessage Description Possible Explanation and Action Network Configuration Menu section on Device Phone Phone. See the Firmware Versions ScreenSection on page 7-15 to verify the phone See the Network Configuration Menu Section on page 4-7 section for detailsMessage Description Possible Explanation and Action Network Statistics Screen Select Network StatisticsPC port is in a link up state and has auto-negotiated Firmware Versions Screen Select Firmware VersionsCall Statistics Screen Select Call StatisticsMOS LQK Monitoring the Voice Quality of Calls section onOL-11524-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneNetwork Statistics, Device Logs, Streaming Statistics, Disabling and Enabling Web Page Access Device Information Choose Device PhoneUDI Network Configuration Network Configuration Description Description Description Network Statistics Ethernet Information Area Items Description Device Logs Streaming Statistics MOS LQK Streaming Statistics Related Topics Page OL-11524-01 Troubleshooting and Maintenance Resolving Startup Problems Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying IP Addressing and Routing Cisco CallManager Serviceability Choose Tools Control CenterCreating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Physical Connection Verifying Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Eliminating DNS or Other Connectivity Errors Verifying that the Phones Have Not Been Intentionally ResetChecking Power Connection Problem Possible Cause802.1X Enabled on Phone but Not Authenticating 802.1X Not Enabled General Troubleshooting Tips Summary ExplanationUnlocking and Locking Options section on page 4-4 for See the Call Statistics Screen section on page 7-16 forPerforming a Basic Reset, Performing a Factory Reset, HalfduxcollisionexceedthresholdPerforming a Basic Reset Operation Performing ExplanationLocking Options section on Unlocking and Locking OptionsPerforming a Factory Reset Using the Quality Report Tool Monitoring the Voice Quality of CallsUsing Voice Quality Metrics Troubleshooting Tips Condition Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationWebsite Providing Information to Users Via aHow Users Access the Online Help System on the Phone How Users Obtain Support for the Cisco Unified IP PhoneHow Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System Unified CallManager section onHow Users Configure Personal Directory Click Next Configuring the Synchronizer OL-11524-01 P E N D I X B Features Cisco Unified IP PhoneCMC Calling Features Cisco Unified IP Phone 7970G/7971G-GE Cisco Ipma User Guide Cisco IP Phone Service ApplicationDevelopment Notes for Release 4.13 or Cisco CallManager Features and Services Cisco CallManager Attendant ConsoleUser Guide Cisco IP Phone Expansion ModuleSupporting International Users Adding Language Overlays to Phone ButtonsInstalling the Cisco Unified CallManager Locale Installer Technical Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsPin Number Function Network Port ConnectorAccess Port Connector Numerics IN-1IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9 IN-10 IN-11 IN-12 Vlan IN-13IN-14
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