Cisco Systems 7970G manual Performing a Basic Reset, Operation Performing Explanation

Chapter 9 Troubleshooting and Maintenance

Resetting or Restoring the Cisco Unified IP Phone

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

Table 9-3describes the ways to perform a basic reset. You can reset a phone with any of these operations any time after the phone has started up. Choose the operation that is appropriate for your situation.

Table 9-3	Basic Reset Methods
Operation		Performing	Explanation
Restart phone		From the Main screen, press Settings	Resets any user and network
		to displays the Settings menu, then	configuration changes that you have
		press **#**.	made but that the phone has not written
		Note This factory reset sequence	to its Flash memory to
			previously-saved settings, then restarts
		also works from any other
			the phone.
		screen that does not accept
		user input.
Erase softkey		From the Settings menu, unlock	Resets user and network configuration
		phone options (see the “Unlocking	settings to their default values, deletes
		and Locking Options” section on	the CTL file from the phone, and
		page 4-4). Then press the Erase	restarts the phone.
		softkey.
		From the Network Configuration	Resets network configuration settings
		menu, unlock phone options (see the	to their default values and resets the
		“Unlocking and Locking Options”	phone. (This method causes DHCP
		section on page 4-4). The press the	reconfigure the IP address of the
		Erase softkey.	phone.)
		From the Security Configuration	Deletes the CTL file from the phone
		menu, unlock phone options (see the	and restarts the phone.
		“Unlocking and Locking Options”
		section on page 4-4). Then press the
		Erase softkey.

	Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
9-18	OL-11524-01