Cisco Systems OL-20949-01 manual Error Messages

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Chapter 7 Troubleshooting Cisco Unified IP Phone Service Applications

Error Messages

–CiscoIPPhoneMenu Object—If the field <Name> is missing for a <MenuItem>, the original parser would stop rendering from that <MenuItem> onwards. The new parser will display a blank line in the menu list and continue to render any subsequent <MenuItem> definitions.

–CiscoIPPhoneDirectory Object—If the field <Name> is not present, the old original parser would not display the directory entry, the new parser will display the directory entry, but there will be no <Name> associated with it.

–CiscoIPPhoneInput Object—The URL and QueryStringParam fields are mandatory. The original parser would not report an error on the missing URL and on submit request would display a “Host not Found: message. If the QueryStringParam field is missing, the updated parser will report an error.

–SoftKeyItem—The Position field is mandatory. If the Position field is not present, the updated XML parser will report an error.

Error Messages

The following error messages may appear on the prompt line of the Cisco Unified IP Phone display:

•XML Error[4] = XML Parser error (Invalid Object)

•XML Error[5] = Unsupported XML Object (not supported by this phone model)

•HTTP Error[8] = Unknown HTTP Error

•HTTP Error[10] = HTTP Connection Failed

Cisco Unified IP Phone Services Application Development Notes

7-2	OL-20949-01

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Contents Americas Headquarters Text Part Number OL-20949-01Copyright 2004-2009 Cisco Systems, Inc. All rights reserved N T E N T S IiiDisplay Init Benefits Preface OverviewRevision History AudienceViii OrganizationChapter Description Cisco Unified Communications Manager Administration Related DocumentationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business EditionConvention Indication Cisco Product Security OverviewDocument Conventions Page Xii Overview 1shows a sample text menuGraphic Menu on a Cisco Unified IP Phone Sample Page OL-20949-01 New and Changed Information New Information for Cisco Unified Communications ManagerOL-20949-01 CiscoIPPhone XML Objects Understanding Object Behavior1shows the supported XML objects for this release XML Object Definitions CiscoIPPhoneMenuCiscoIPPhoneText DefinitionCiscoIPPhoneInput Sample User Input DisplayCiscoIPPhoneDirectory InputFlag DescriptionCiscoIPPhoneImage Custom DirectoriesPacked Pixel Translation Example Resolution1 CiscoIPPhoneImageFileExample ModelMonochrome Cisco Unified IP Phone 7970G Image File DisplayCiscoIPPhoneGraphicMenu CiscoIPPhoneGraphicFileMenuCiscoIPPhoneIconMenu 5shows the display of the CiscoIPPhoneGraphicFileMenu6shows an IconMenu on a Cisco Unified IP Phone CiscoIPPhoneIconFileMenu CiscoIPPhoneStatusDynamic Sizing of the Application Status Window CiscoIPPhoneStatusPhone Models Area Width Area Height 7940G, 7960G 7962G, 7965G 7970G/7971G-GE, 7975G, IP CommunicatorPhone Models WxH No Timer WxH 7940G, 7960G CiscoIPPhoneStatusFileText Area Size 7962G, 7965GCiscoIPPhoneExecute Behavior DescriptionCiscoIPPhoneResponse CiscoIPPhoneErrorCustom Softkeys XML Considerations SoftKeyItem NameDisplayed sofkey label/NameCharacter Name Escape Sequence Mandatory Escape SequencesXML Encoding Attributes Application Event HandlersSupported Unsupported Attribute Description Event Handler Schema RTP Streaming API Component APIsApplication Management API RTP Streaming Schema Interaction Rules with Legacy RTP URI StreamsXscomplexType Xsall Error Schema Errors and Responses ExamplesStart Media Stop MediaApplicable Condition Methods Http Result Code Type Data Internal URI Features Supported URIs by Phone Model7942G, 7962G 7906G 7945G, 7965G 7970G 6921 7905G 7911G 7921G 7940G 7971G-GE 6941URI Format Device Control URIsKey KeyDirectories Phone Unsupported Models Description and AlternativesDisplay URIXML Displayable Object URIs SoftKeySelect Exit Update Submit Search Cancel Next Dial QueryStringParamInternal URI Features XML Displayable Object URIs Interaction with Call Streaming Multimedia URIsRTP Streaming RTPRx URI FormatsRTPTx Interaction with Incoming Calls PlayVibrate Telephony URIs DialEditDial SendDigitsError and Response Condition Status DataNotify Application Management URIsInit Called from SoftKey, with credentials, with data Application Called from SoftKey, no credentials, no dataAppactionpriorityidleTimerapplicationId Error and Response Http Server Requests Http Post Http Requests and Header SettingsHttp Client Requests Http GET Http Header Settings See the Http Refresh Setting section on page 6-3sectionHttp Refresh Setting Refresh Display SampleContent Expiration Header Setting Mime Type and Other Http HeadersSet-Cookie Header Setting Http Encoding Header Setting Accept-LanguageCiscoIPPhoneDisplay Identifying the Capabilities of IP Phone ClientsCiscoIPPhoneModelName Accept Header CiscoIPPhoneSDKVersion Accessing IP Phone Information Html URL XML URLOL-20949-01 XML Parsing Errors Troubleshooting Cisco Unified IP Phone Service ApplicationsTroubleshooting Tips Error Messages Cisco IP Phone Services Software Development Kit SDK SDK ComponentsOL-20949-01 Sample Services Requirements \CiscoIpServices\ToolsOL-20949-01 IP Phone Service Administration Subscription Accessing Phone Service AdministrationAdding a Phone Service Field DescriptionDefining IP Phone Service Parameters Field Description Service Parameter InformationUser Service Subscription DeviceListX Report 10-1Benefits RestrictionsIntegration Considerations and Interoperability Performance and ScalabilityRelated Features and Technologies SecuritySupported Platforms PrerequisitesTroubleshooting DeviceListX Reports Error CodesField Name Description 10-410-5 Determining Problems With the InterfaceProcedure 10-6 CiscoIPPhone XML Object Quick Reference Object DefinitionAppendix a CiscoIPPhone XML Object Quick Reference IndexA unique index from 0 to 9/Index OL-20949-01 Cisco Unified IP Phone Services XML Schema File Updated XML Parser and Schema EnforcementCiscoIPPhone.xsd Xsdelement name=Name minOccurs=0 xsdsimpleType Xsdrestriction XsdsimpleType XsdsimpleType xsdrestriction base=xsdstring XsdcomplexType name=CiscoIPPhoneSoftKeyType xsdsequence Xsdelement name=Title minOccurs=0 xsdsimpleType Xsdrestriction XsdsimpleType Xsdattribute XsdcomplexType Xsdelement name=CiscoIPPhoneDirectory xsdcomplexType Xsdelement name=CiscoIPPhoneImageFile xsdcomplexType Xsdelement name=CiscoIPPhoneIconMenu xsdcomplexType Xsdelement name=CiscoIPPhoneGraphicFileMenu xsdcomplexType Xsdsequence Xsdelement name=Text minOccurs=0 xsdsimpleType Xsdsequence XsdcomplexType Xsdelement Numerics IN-1Html URL IN-2IN-3 XML URL IN-4