Cisco Systems OL-20949-01 manual Determining Problems With the Interface, Procedure, 10-5

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Chapter 10 DeviceListX Report

Troubleshooting DeviceListX Reports

Error Message 1001 Too many simultaneous requests for Device List. Please wait at least 60 seconds and try again.

Explanation When two or more clients attempt to get the list at the same time, or if the list is long, overlapping requests can result (first request is processing when the second request attempts processing).

Recommended Action Request information only as often as necessary.

Note Cisco recommends that you wait longer than 60 seconds between requests.

Error Message 1002 Too many consecutive requests for Device List. Please wait at least 60 seconds and try again.

Explanation Because the system is busy, it cannot process a Device List.

Recommended Action Request information only as often as necessary. Because the real-time status of every device gets checked, Device List represents a CPU-intensive process.

Note Cisco recommends that you wait longer than 60 seconds between requests.

Determining Problems With the Interface

Use the following procedure to determine whether a problem exists with the interface and determine the root cause of the problem.

Procedure

Step 1 Check the Windows NT Event Logs for error messages that pertain to the IIS server and the SQL server.

Start > Programs > Administrative Tools > Event Viewer

Step 2 Check for error messages or successful completion of a request in the IIS log files, which are typically located in

C:\WINNT\System32\LogFiles\W3SVC1

The date of the log provides part of the log name. All times in the log files specify GMT for noted events. The IIS logs appear in chronological order and can easily be searched by specific query event.

Step 3 Use a web browser, such as IE, to request the URL of the devicelistx.asp web page. A successful request yields a well-formed XML object of all the device information.

Step 4 Use a Sniffer trace to view the HTTP GET request and response transaction between the third-party application and the report.

Step 5 If you need further assistance, see the “Document Conventions” section on page x.

		Cisco Unified IP Phone Services Application Development Notes

	OL-20949-01			10-5
	OL-20949-01			10-5

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Contents Text Part Number OL-20949-01 Americas HeadquartersCopyright 2004-2009 Cisco Systems, Inc. All rights reserved Iii N T E N T SDisplay Init Benefits Overview PrefaceRevision History AudienceOrganization Chapter DescriptionViii Related Documentation Cisco Unified Communications Manager AdministrationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business EditionCisco Product Security Overview Document ConventionsConvention Indication Page Xii 1shows a sample text menu OverviewGraphic Menu on a Cisco Unified IP Phone Sample Page OL-20949-01 New Information for Cisco Unified Communications Manager New and Changed InformationOL-20949-01 Understanding Object Behavior CiscoIPPhone XML Objects1shows the supported XML objects for this release CiscoIPPhoneMenu XML Object DefinitionsDefinition CiscoIPPhoneTextSample User Input Display CiscoIPPhoneInputInputFlag Description CiscoIPPhoneDirectoryCustom Directories CiscoIPPhoneImagePacked Pixel Translation Example CiscoIPPhoneImageFile Resolution1Example ModelCisco Unified IP Phone 7970G Image File Display MonochromeCiscoIPPhoneGraphicFileMenu CiscoIPPhoneGraphicMenu5shows the display of the CiscoIPPhoneGraphicFileMenu CiscoIPPhoneIconMenu6shows an IconMenu on a Cisco Unified IP Phone CiscoIPPhoneStatus CiscoIPPhoneIconFileMenuCiscoIPPhoneStatus Dynamic Sizing of the Application Status Window7962G, 7965G 7970G/7971G-GE, 7975G, IP Communicator Phone Models Area Width Area Height 7940G, 7960GCiscoIPPhoneStatusFile Phone Models WxH No Timer WxH 7940G, 7960GText Area Size 7962G, 7965GBehavior Description CiscoIPPhoneExecuteCiscoIPPhoneError Custom SoftkeysCiscoIPPhoneResponse SoftKeyItem NameDisplayed sofkey label/Name XML ConsiderationsMandatory Escape Sequences XML EncodingCharacter Name Escape Sequence Application Event Handlers Supported UnsupportedAttributes Attribute Description Event Handler Schema Component APIs Application Management APIRTP Streaming API Interaction Rules with Legacy RTP URI Streams RTP Streaming SchemaXscomplexType Xsall Error Schema Examples Errors and ResponsesStart Media Stop MediaApplicable Condition Methods Http Result Code Type Data Supported URIs by Phone Model Internal URI Features7942G, 7962G 7906G 7945G, 7965G 7970G 6921 7905G 7911G 7921G 7940G 7971G-GE 6941Device Control URIs KeyURI Format KeyDirectories Description and Alternatives Phone Unsupported ModelsURI DisplaySoftKey XML Displayable Object URIsQueryStringParam Select Exit Update Submit Search Cancel Next DialInternal URI Features XML Displayable Object URIs Multimedia URIs RTP StreamingInteraction with Call Streaming URI Formats RTPRxRTPTx Play VibrateInteraction with Incoming Calls Dial Telephony URIsSendDigits EditDialCondition Status Data Error and ResponseApplication Management URIs InitNotify Called from SoftKey, with credentials, with data Called from SoftKey, no credentials, no data ApplicationAppactionpriorityidleTimerapplicationId Error and Response Http Requests and Header Settings Http Client Requests Http GETHttp Server Requests Http Post See the Http Refresh Setting section on page 6-3section Http Header SettingsRefresh Display Sample Http Refresh SettingMime Type and Other Http Headers Content Expiration Header SettingSet-Cookie Header Setting Accept-Language Http Encoding Header SettingIdentifying the Capabilities of IP Phone Clients CiscoIPPhoneModelNameCiscoIPPhoneDisplay CiscoIPPhoneSDKVersion Accept HeaderHtml URL XML URL Accessing IP Phone InformationOL-20949-01 Troubleshooting Cisco Unified IP Phone Service Applications Troubleshooting TipsXML Parsing Errors Error Messages SDK Components Cisco IP Phone Services Software Development Kit SDKOL-20949-01 \CiscoIpServices\Tools Sample Services RequirementsOL-20949-01 Accessing Phone Service Administration IP Phone Service Administration SubscriptionField Description Adding a Phone ServiceField Description Service Parameter Information Defining IP Phone Service ParametersUser Service Subscription 10-1 DeviceListX ReportRestrictions BenefitsIntegration Considerations and Interoperability Performance and ScalabilitySecurity Related Features and TechnologiesSupported Platforms PrerequisitesError Codes Troubleshooting DeviceListX ReportsField Name Description 10-4Determining Problems With the Interface Procedure10-5 10-6 Object Definition CiscoIPPhone XML Object Quick ReferenceAppendix a CiscoIPPhone XML Object Quick Reference IndexA unique index from 0 to 9/Index OL-20949-01 Updated XML Parser and Schema Enforcement Cisco Unified IP Phone Services XML Schema FileCiscoIPPhone.xsd Xsdelement name=Name minOccurs=0 xsdsimpleType Xsdrestriction XsdsimpleType XsdsimpleType xsdrestriction base=xsdstring XsdcomplexType name=CiscoIPPhoneSoftKeyType xsdsequence Xsdelement name=Title minOccurs=0 xsdsimpleType Xsdrestriction XsdsimpleType Xsdattribute XsdcomplexType Xsdelement name=CiscoIPPhoneDirectory xsdcomplexType Xsdelement name=CiscoIPPhoneImageFile xsdcomplexType Xsdelement name=CiscoIPPhoneIconMenu xsdcomplexType Xsdelement name=CiscoIPPhoneGraphicFileMenu xsdcomplexType Xsdsequence Xsdelement name=Text minOccurs=0 xsdsimpleType Xsdsequence XsdcomplexType Xsdelement IN-1 NumericsIN-2 Html URLIN-3 IN-4 XML URL