Cisco Systems OL-18613-01 Troubleshooting the Do Not Disturb Feature, Basic DND Troubleshooting

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Chapter 19 Do Not Disturb

Troubleshooting the Do Not Disturb Feature

3.Cisco Unified Communications Manager rejects the call with the reason User Busy.

4.Phone B gets a beep tone only.

5.Phone B-prime, which is not on DND, rings normally.

High-Priority Call with DND Call Reject Enabled on a Shared Line

The following steps show the call flow for a high-priority call with DND Call Reject enabled on a shared line:

1.Phone A activates DND Call Reject with a DND Incoming Call Alert setting of Beep Only.

2.Phone A calls Phone B.

3.Cisco Unified Communications Manager extends the call the Phone B.

4.Phone B answers the call.

5.Phone A parks the call.

6.Phone A-prime, which is not on DND, rings normally.

7.Park Reversion occurs, and Phone A rings normally.

Troubleshooting the Do Not Disturb Feature

The section provides troubleshooting information for both SIP and SCCP Cisco Unified IP Phones.

•Basic DND Troubleshooting, page 19-15

•Troubleshooting Phones That Are Running SIP, page 19-16

•Troubleshooting Phones That Are Running SCCP, page 19-16

•Troubleshooting DND Errors, page 19-16

Basic DND Troubleshooting

If DND does not operate as expected, the main thing to do is find out whether the settings maintained by the SCCP station code are the same as what the user thinks they are, as shown in the following examples.

Verify DND status by toggling DND

If you toggle DND status using a softkey or a line button, you can see the new status in the LmFeatureInd message that is sent to line control. (The new status implies the old status was the opposite.) You can then toggle back.

The LmFeatureInd SDL trace gives the following three fields:

•feature: A value of 4 indicates DND.

•featureState: A value of 0 indicates on; a value of 1 indicates off.

•dndOption: A value of 0 indicates unknown; a value of 1 indicates ringer-off, and a value of 2 indicates call-reject.

Verify all DND settings by resetting the phone

If you reset the phone, all of the DND settings will be printed in the detailed SDI traces, for example:

StationD: (xxxxxxx) DND settings from TSP: status=a, option=b, ringSetting=d

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition

 

OL-18613-01

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Contents 19-1 Configuration Checklist for the Do Not Disturb FeatureIntroducing the Do Not Disturb Feature Incoming Call Alert Settings19-2 DND Status Notification for Sccp Devices System Requirements for the Do Not Disturb FeatureOverview of Do Not Disturb Architecture DND Status Notification for SIP DevicesCall Forward All Interactions and RestrictionsHardware Requirements InteractionsCallback PickupHold Reversion and Intercom Mlpp and CERRestrictions Extension Mobility19-6 Configuring DND Softkeys Installing and Activating the Do Not Disturb FeatureConfiguring the Do Not Disturb Feature Setting the Do Not Disturb Service ParametersConfiguring a DND Feature Key Configuring Device Parameters for DND19-8 19-9 How to Use the Do Not Disturb Feature Adding DND to Common Phone Profiles19-10 19-11 Using the Do Not Disturb FeatureDo Not Disturb Usage Examples DND Ringer Off Option19-12 Cisco Unified Communications Manager Phone a calls Phone B19-13 Beep Only19-14 DND Call Reject OptionTroubleshooting the Do Not Disturb Feature Basic DND Troubleshooting19-15 19-16 Troubleshooting Phones That Are Running SIPTroubleshooting Phones That Are Running Sccp Troubleshooting DND Errors19-17 Related Topics19-18

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