Configuring the Do Not Disturb Feature

Chapter 19 Do Not Disturb

Installing and Activating the Do Not Disturb Feature

Do Not Disturb, a system feature, comes standard with Cisco Unified Communications Manager software. It does not require special installation.

This section describes the procedures for configuring the Do Not Disturb feature:

•Setting the Do Not Disturb Service Parameters, page 19-7

•Configuring DND Softkeys, page 19-7

•Configuring a DND Feature Key, page 19-8

•Configuring Device Parameters for DND, page 19-8

•Adding DND to Common Phone Profiles, page 19-10

Tip Before you configure the Do Not Disturb feature, review the “Configuration Checklist for the Do Not Disturb Feature” section on page 19-1.

Setting the Do Not Disturb Service Parameters

Cisco Unified Communications Manager provides one systemwide service parameter for Do Not Disturb: BLF Status Depicts DND. This parameter determines whether DND status is considered in the Busy Lamp Field (BLF) status calculation, and you can set the parameter to True or False.

•When you specify True for BLF Status Depicts DND and DND is activated on the device, the BLF status indicator for the device or line appearance reflects the DND state.

•When you specify False for BLF Status Depicts DND and DND is activated on the device, the BLF status indicator for the device or line appearance reflects the actual device state.

When BLF Status Depicts DND is enabled or disabled for the cluster, the cluster setting applies to all phones on the server that support DND.

Note To set this service parameter, navigate to System > Service Parameters and choose the Cisco CallManager service for the server that you want to configure. Specify the desired state for BLF Status Depicts DND in the Clusterwide Parameters (System - Presence) pane.

Configuring DND Softkeys

Default softkey templates do not make a DND softkey available. To add a DND softkey, navigate to Device > Phone Settings > Softkey Template, add one to a softkey template in the Softkey Template Configuration window, and associate the template to the device.

Be aware that a DND softkey is available in the following states:

•Connected

•Connected Conference

Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition

	OL-18613-01	19-7

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