Cisco Systems 7920 Troubleshooting Guidelines, Click the Passed Authentications active.csv file

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Note: If it failed to authenticate and associate with the Cisco Aironet 1200 AP, see the Troubleshooting Guidelines section of this document.

The Select a Passed Authentication Log File page appears.

3.Click the Passed Authentications active.csv file.

The Passed Authentication active.csv page appears.

4. You should see an entry for the Cisco 7920, which shows that it authenticated when it started up.

Troubleshooting

See the LEAP Authentication Fails section in the Troubleshooting Guidelines section of this document.

Troubleshooting Guidelines

The most common Cisco 7920 configuration issues are covered in these troubleshooting tasks:

∙Cisco 7920 Exhibits Problems After Configuration Changes

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Contents Document ID IntroductionRelated Products PrerequisitesRequirements Components UsedBackground Theory ConventionsConfiguring the Cisco Using Open Authentication and Static WEP KeysNetwork Diagram Step−by−Step Instructions Choose Edit Settings WizardPage Click the System Parameters tab Click the Network Security tab Click the Phone Settings tab Choose Connection Logout Select Cisco 7920 USB and click Stop When this popup window appears, click OK Choose Security Ssid Manager Configuring the Cisco Aironet 1200 APTroubleshooting VerifyingPage Verifying Using Open Authentication, Static WEP Keys, and VLANs Choose Edit Settings Wizard Page Page When this popup window appears, click Yes Select Cisco 7920 USB and click Stop When this popup window appears, click OK Choose Services Vlan Configuring the Cisco Aironet 1200 AP with a VlanStep−by−Step Instructions for Configuring Vlan 1 default Choose Security Encryption Manager Step−by−Step Instructions for Configuring VLAN2 Verifying Configuring 802.1Q Trunking on the Catalyst 2924 XL 2924XL# show interface fastethernet 2/1 switchport 2924XL# show interface fastethernet 2/3 switchport Router# show vlan Configuring the Inter−VLAN RouterUsing Cisco Leap When this popup window appears, click Cancel Click the Network Security tab Select Connection Logout Select Cisco 7920 USB and click Stop When this popup window appears, click OK Click Security Server Manager Configuring the Cisco Aironet 1200 AP for Leap10.21.15.10 Do not check Open Authentication or Shared Authentication Configuring the Cisco Secure Server for Leap Click Submit + Restart Page Page Page Check the Log to CSV Passed Authentications report check box Check the Log to CSV Radius Accounting report check box Click the Passed Authentications active.csv file Troubleshooting GuidelinesCisco 7920 Error Message − Association Failed, No AP Found Cisco 7920 Exhibits Problems After Configuration ChangesIncorrect WEP Keys Cisco 7920 Error Message − No Service IP Config FailedIP Routing Problems Cisco 7920 Error Message − Registration RejectedCisco 7920 Error Message − Connecting to CallManager 0−5 Click Failed Attempts active.csv Leap Authentication FailsCheck for Radius Error Messages on the Cisco Secure Server Click Failed AttemptsTrunking Native Mode Vlan 1 default Check for IP Configuration ProblemsGeneral Troubleshooting Hints Appendix Configuring the Cisco 7920 with CallManagerRelated Information

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7920 specifications

Cisco Systems, a leading player in the global networking and communications technology sector, designed the Cisco 7920 Wireless IP Phone for mobile professionals seeking seamless connectivity in various environments. Primarily aimed at enhancing communication within enterprise settings, this wireless device offers a plethora of features that cater to the specific needs of businesses.

At the core of the Cisco 7920 is its robust wireless functionality. It operates on IEEE 802.11b/g wireless protocols, allowing users to connect effortlessly to Wi-Fi networks. This flexibility enables employees to communicate effectively from various locations within an office space, promoting mobility and collaboration without being tethered to a desk.

The ergonomic design of the Cisco 7920 prioritizes user comfort. Its lightweight casing and intuitive button layout ensure that users can navigate the interface with ease. The device is equipped with a vibrant color display, allowing for clear visibility of caller ID, call status, and menu options, enhancing the user experience further. Additionally, the handset supports a wide variety of languages, making it suitable for global teams.

In terms of features, the Cisco 7920 is loaded with advanced capabilities. It supports voice over IP (VoIP), delivering high-quality audio and ensuring reliable communication. Users benefit from features like a contextual menu, call hold, transfer, conference calling, and voicemail access on the go. The phone also offers a wide range of ringtones, allowing customization to suit personal preferences or company branding.

Security is a crucial aspect of modern telecommunications, and the Cisco 7920 does not fall short. It incorporates industry-standard security protocols such as Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA), safeguarding communications from potential threats.

Moreover, the Cisco 7920 integrates seamlessly with Cisco Unified Communications Manager, enabling centralized management and control. This integration ensures that IT departments can deploy, manage, and troubleshoot devices efficiently, streamlining operations while ensuring optimal performance.

In conclusion, the Cisco 7920 Wireless IP Phone stands out as a versatile communication tool designed for the fast-paced workplace. Its combination of wireless connectivity, ergonomic design, advanced features, and robust security makes it an essential accessory for businesses looking to elevate their communication strategies. With its established reputation, Cisco continues to support companies in achieving seamless connectivity and effective collaboration.