VeriFone Essential Service and Support Information for the Vx810 Device
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CHAPTER 5

Service and Support

For Vx810 problems, contact your local VeriFone representative or service provider.

For Vx810 product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.

•International – Contact your VeriFone representative.

Service Returns Before returning the Vx810 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Vx810 for repair or replacement (U.S. customers only).

NOTE

International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.

1Gather the following information from the printed labels (see Figure 21) on the bottom of each Vx810 to be returned:

•Product ID, including the model and part number. For example, “m108-xxx-xx” and “PTID xxxxxxxx.”

•Serial number (S/N xxx-xxx-xxx).

2Within the United States, call VeriFone toll-free at 1-800-834-4366.

3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.

4Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).

•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”

•Include a telephone number where you can be reached and your fax number.

VX810 INSTALLATION GUIDE

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Contents Vx810 Vx810 Installation Guide VeriFone, Inc Contents Cleaning MaintenanceTroubleshooting GuidelinesPreface Organization Related DocumentationConvention Meaning Example Guide ConventionsGID Guide Conventions Vx810 PIN pad Features at a GlanceExceptional Ease of Use Features and BenefitsFactors Ease of UseElectrical Considerations Unpack Shipping CartonExamine Vx810 FeaturesMSAMs Install/Replace Msam CardsMsam Insertion Cable Connections Installed Privacy ShieldConnection to another VeriFone Terminal RS232 Connection Using an External Power BrickConnection USB-Download Support using an External Power BrickEthernet Connection with External Power Brick Ethernet Connection with External Power BrickMagnetic Card Reader Use Smart Card Reader UseDebit Card TransactionContactless Module Installing the Vx810 Ctls ModuleInstalling the Screws Contactless Smart Card Reader Use 22 VX810 Installation Guide Chapter Specifications Clean the PIN Pad Maintenance and CleaningCard Readers Service and Support Information Label on Unit Bottom Power Cord Accessories DocumentationData Cables Documentation30 VX810 Installation Guide Keypad Does Not Respond Troubleshooting GuidelinesCheck Magnetic Card Reader Transactions Fail To ProcessTransactions Fail To Process Vx810

Vx810 specifications

The VeriFone Vx810 is a portable payment terminal designed to facilitate secure transactions and enhance the overall experience for both merchants and customers. Combining advanced technology with user-friendly features, the Vx810 is a popular choice among businesses seeking efficient payment solutions.

One of the key features of the Vx810 is its intuitive interface, which includes a large, backlit display and an ergonomic keypad. The vivid screen ensures that users can easily navigate through prompts and options, even in low-light environments. The keypad is designed for ease of use, allowing customers to enter their PINs and other necessary information quickly and securely.

The Vx810 is equipped with robust connectivity options, including options for wired and wireless communication. This flexibility enables merchants to accept payments virtually anywhere, whether in-store or on-the-go. Integrated with both dial-up and Ethernet capabilities, the device ensures a reliable connection for transaction processing, minimizing downtime and enhancing operational efficiency.

Security is a top priority with the VeriFone Vx810. The terminal incorporates advanced encryption technologies to protect sensitive payment information during transaction processing. It supports industry-standard security protocols, including Triple DES encryption and end-to-end encryption, ensuring that both businesses and customers can have confidence in the safety of their data.

This device is also designed to support various payment methods, accommodating traditional magnetic stripe cards, as well as EMV chip cards and contactless payments via NFC technology. By allowing businesses to accept a wide range of payment types, the Vx810 helps to streamline the payment process and cater to the preferences of diverse customer bases.

In addition, the VeriFone Vx810 supports the addition of various peripherals, such as printers and barcode scanners, further enhancing its versatility as a payment solution. These features make it easy for businesses to tailor the device to their unique operational needs.

Overall, the VeriFone Vx810 stands out for its combination of user-friendly design, robust security features, and broad compatibility with payment methods and peripherals. Its ability to meet the demands of modern retail environments makes it a valuable asset for businesses seeking to improve their payment processing capabilities. With the Vx810, merchants can efficiently manage transactions and offer a seamless checkout experience for their customers.
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