Troubleshooting Guidelines

CHAPTER 6

	This chapter lists typical examples of malfunctions that you may encounter while
	operating your Vx810 and the steps that you can take to resolve them.
	The troubleshooting guidelines provided in the following section are included to
	assist successful installation and configuration of the Vx810. If you are having
	problems operating your Vx810, please read these troubleshooting examples. If
	the problem persists even after performing the outlined guidelines or if the
	problem is not described, contact your local VeriFone representative for
	assistance.

NOTE	The Vx810 comes equipped with tamper-evident labels. The Vx810 contains no
	user-serviceable parts. Do not, under any circumstance, attempt to disassemble
	the unit. Perform only those adjustments or repairs specified in this guide. For all
	other services, contact your local VeriFone service provider. Service conducted
	by parties other than authorized VeriFone representatives may void any
	warranty.


CAUTION	Not all units require use of a power supply.
	Using an incorrectly rated power supply may damage the unit or cause it not to
	work properly. Before troubleshooting, ensure that the power supply used to
	power the unit matches the requirements specified on the back of the unit (see
	Specifications for detailed power supply specifications). If not, obtain the
	appropriately rated power supply before continuing with troubleshooting.

Blank Display When the Vx810 display does not show correct or clearly readable information:

•Check all power and cable connections.

•If the problem persists, contact your local VeriFone service provider.

Keypad Does Not Respond

If the keypad does not respond properly:

•Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.

•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.

•If the problem persists, contact your local VeriFone representative.

VX810 INSTALLATION GUIDE

Vx810 specifications

The VeriFone Vx810 is a portable payment terminal designed to facilitate secure transactions and enhance the overall experience for both merchants and customers. Combining advanced technology with user-friendly features, the Vx810 is a popular choice among businesses seeking efficient payment solutions.

One of the key features of the Vx810 is its intuitive interface, which includes a large, backlit display and an ergonomic keypad. The vivid screen ensures that users can easily navigate through prompts and options, even in low-light environments. The keypad is designed for ease of use, allowing customers to enter their PINs and other necessary information quickly and securely.

The Vx810 is equipped with robust connectivity options, including options for wired and wireless communication. This flexibility enables merchants to accept payments virtually anywhere, whether in-store or on-the-go. Integrated with both dial-up and Ethernet capabilities, the device ensures a reliable connection for transaction processing, minimizing downtime and enhancing operational efficiency.

Security is a top priority with the VeriFone Vx810. The terminal incorporates advanced encryption technologies to protect sensitive payment information during transaction processing. It supports industry-standard security protocols, including Triple DES encryption and end-to-end encryption, ensuring that both businesses and customers can have confidence in the safety of their data.

This device is also designed to support various payment methods, accommodating traditional magnetic stripe cards, as well as EMV chip cards and contactless payments via NFC technology. By allowing businesses to accept a wide range of payment types, the Vx810 helps to streamline the payment process and cater to the preferences of diverse customer bases.

In addition, the VeriFone Vx810 supports the addition of various peripherals, such as printers and barcode scanners, further enhancing its versatility as a payment solution. These features make it easy for businesses to tailor the device to their unique operational needs.

Overall, the VeriFone Vx810 stands out for its combination of user-friendly design, robust security features, and broad compatibility with payment methods and peripherals. Its ability to meet the demands of modern retail environments makes it a valuable asset for businesses seeking to improve their payment processing capabilities. With the Vx810, merchants can efficiently manage transactions and offer a seamless checkout experience for their customers.