CHAPTER 6
Troubleshooting Guidelines
| This chapter lists typical examples of malfunctions that you may encounter while |
| operating your Vx810 and the steps that you can take to resolve them. |
| The troubleshooting guidelines provided in the following section are included to |
| assist successful installation and configuration of the Vx810. If you are having |
| problems operating your Vx810, please read these troubleshooting examples. If |
| the problem persists even after performing the outlined guidelines or if the |
| problem is not described, contact your local VeriFone representative for |
| assistance. |
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NOTE | The Vx810 comes equipped with |
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| the unit. Perform only those adjustments or repairs specified in this guide. For all |
| other services, contact your local VeriFone service provider. Service conducted |
| by parties other than authorized VeriFone representatives may void any |
| warranty. |
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CAUTION | Not all units require use of a power supply. |
| Using an incorrectly rated power supply may damage the unit or cause it not to |
| work properly. Before troubleshooting, ensure that the power supply used to |
| power the unit matches the requirements specified on the back of the unit (see |
| Specifications for detailed power supply specifications). If not, obtain the |
| appropriately rated power supply before continuing with troubleshooting. |
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Blank Display When the Vx810 display does not show correct or clearly readable information:
•Check all power and cable connections.
•If the problem persists, contact your local VeriFone service provider.
Keypad Does Not Respond
If the keypad does not respond properly:
•Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.
•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.
•If the problem persists, contact your local VeriFone representative.
VX810 INSTALLATION GUIDE | 31 |