SERVICE AND SUPPORT
Service Returns
•You will be issued MRA number(s) and the fax will be returned to you.
NOTE | One MRA number must be issued for each Vx810 you return to VeriFone, even if |
| |
| you are returning several of the same model. |
5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
6Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the Vx810 you are returning for service or repair (serial numbers are located on the bottom of the unit (see Figure 21).
•Shipping documentation, such as air bill numbers used to trace the shipment.
•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx810).
MODEL NUMBER
SERIAL NUMBER
Figure 21 Information Label on Unit Bottom
28VX810 INSTALLATION GUIDE