AT&T SL82418, SL82218 user manual Troubleshooting

Appendix K

Troubleshooting

Outgoing	•	When you record your announcement, make sure you
announcement is		speak in a normal tone of voice, about nine inches from
not clear.		the telephone base.
	•	Make sure there is no background noise (TV, music, etc.)
		while recording.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

Common cure	If the unit does not seem to be responding normally, try
for electronic	putting the cordless handset in the telephone base or
equipment.	charger. If it does not seem to respond, do the following (in
	the order listed):
	•	Disconnect the power to the telephone base.
	•	Disconnect the cordless handset battery, and spare
		battery, if applicable.
	•	Wait a few minutes.
	•	Connect power to the telephone base.
	•	Completely remove the battery. Replace the battery and
		place the cordless handset into the telephone base.
	•	Wait for the cordless handset to reestablish its
		connection with the telephone base. Allow up to one
		minute for this to take place.

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