AT&T E2728B, E1128B user manual Troubleshooting, My phone doesn’t work at all

Page 43

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111. In Canada, call 1-866-288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery wire is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely plugged firmly into the telephone base and the telephone wall jack.

•Charge the battery pack in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

•Reset the base. Unplug the unit’s electrical power. Wait for approxi- mately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

•If your batteries are old, you may need to purchase a new battery pack, please refer to page 7 of this user’s manual.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the base. You might have moved out of range.

•Your line cord might be malfunctioning. Try installing a new line cord.

•If the previous suggestions don’t work, disconnect the base unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local ser- vice. Contact your local telephone company.

I cannot dial

• First try all the suggestions above.

out.

• Make sure you have a dial tone before dialing. The cordless handset

 

 

may take a second or two to find the base and produce a dial tone.

 

This is normal. Wait an extra second before dialing.

 

• Make sure your phone is set to the correct dial mode for the type of

 

service that you have (pulse or touch tone). Refer to the Installation

 

section of this user’s manual (page 11) to set the dial mode.

 

• If the other phones in your home are having the same problem, the

 

problem is in your wiring or local service. Contact your local tele-

 

phone company (charges may apply).

 

• Eliminate any background noise. Noise from a television, radio or

 

other appliance may cause the phone to not dial out properly. If you

 

cannot eliminate the background noise, first try muting the cordless

 

handset before dialing, or dialing from another room in your home

 

with less background noise.

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Contents GHz Cordless Telephone/Answering System E2728B/E1128B Need HELP? Information about Caller ID with Call Waiting See GHz Cordless Telephone / Answering System E2728B/E1128B Table of contentsQuick reference guide Playing messages Telephone BaseBelt clips Power adapters Parts checklistTelephone Operating Range Battery Pack for Cordless HandsetBefore you begin Caller ID and Call WaitingTelephone base installation Low battery indicator Battery installation & chargingSlide the battery door up to close Plug telephone line cord into telephone cord wall jack Wall mountingBelt clip & optional headset Choose cordless handset ringer sound Choose cordless handset ringer volumeSet cordless handset display date and time Clear Voice Mail for all cordless handsets Choose dial modeChoose cordless handset display language Last number redial Basic cordless handset operationMaking and answering calls Hands-free speakerphone callsHandset Locator Base operationHandset Locator does not generate a paging tone Options while on calls Call transfer Cancel the transfer function and resume the external callCall transfer Speed dialing Memory capacityTo edit or delete a Speed Dial number Speed dialingTo enter a Speed Dial number To call a Speed Dial numberTo enter a name Entering names into directoryOptions while entering names To assign a distinctive ring Entering numbers into directoryTo enter a number Options while entering numbersTo call a displayed number Directory searchTo browse through the directory To search alphabeticallyTo make an entry into a Speed Dial entry Changing directory entriesTo edit an entry To delete an entryHow Caller ID works On-Screen Message Reason About namesMissed calls Other options To review your call logTo review your call log To return a callNumber displayed as To dial a call log entryDialing options ExampleCall log cleared To delete call log entriesTo delete a single call log entry To delete all call log entriesEntry added to phone directory To add entries to phone directoryEdit name as desired Edit number as desiredSee Press to review or set clock Setup option seeMessage capacity Message window Number of messagesTo check day and time Clock settingDay and time announcements To set day and timeTo record your outgoing announcement Outgoing announcementsTo delete your outgoing announcement To turn Announcement Only on or off Announcement Only modeOption selected Feature options Changing feature optionsDisabling the message alert function temporarily To delete all messages Message playbackAnnouncements Options during playbackTo record a memo Recording and playing memosTo play back a memo Message counter displays Message window displaysMessage window Remote access Screen display messages Display screen messages, lights and tonesAlert tones Indicator lightsMy phone doesn’t work at all TroubleshootingOther Hear other calls while using my phone Hear noise My Caller ID Incomplete Important Safety Instructions Especially About Cordless Telephones Especially About Telephones Answering Systems Precautions for Users of Implanted Cardiac PacemakersFCC Part 68 and Acta FCC Part What does this limited warranty cover? Limited WarrantyLimited Warranty Please retain your receipt as your proof of purchase Technical specifications Index Cut along dotted line Remote access wallet cardFold here
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