AT&T E1113B user manual Troubleshooting

Appendix

Troubleshooting

The system does	•	Make sure you subscribe to caller ID with call waiting fea-
not receive caller		tures services provided by the local telephone company.
ID or the system	•	The caller may not be calling from an area which supports
does not display		caller ID.
caller ID during
call waiting.	•	Both you and the caller’s telephone companies must use
		equipment which are compatible with caller ID service.
	• If you subscribe to DSL service, install a DSL filter to the tel-
		ephone line between the telephone base and the telephone
		line jack. Contact your DSL service provider for filter infor-
		mation.
Common cure	•	If the telephone is not responding normally, trying putting
for electronic		the cordless handset in the telephone base or the charger.
equipment.		If it does not seem to respond, try the following (in the
		order listed):

1. Disconnect the power to the telephone base.

2. Disconnect the battery on the cordless handset.

3. Wait a few minutes before connecting power to the telephone base.

4. Re-install the battery and place the cordless handset into the telephone base or charger.

5. Wait for the cordless handset to synchronize its connection with the telephone base. Allow up to one minute for this to take place.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, the ANSWER ON key on the telephone base will be lit.

•If Toll Saver is activated, the number of rings changes to two when there are new messages waiting (page 37).

•If the memory is full or if the answering system is off, the sys- tem will answer after ten rings and announce "Please enter remote access code." If the memory is full, you need to delete some old messages in order to make room for new messages.

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