AT&T E5945B user manual Troubleshooting, My phone doesn’t work at all

Page 43

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure that the battery wire is securely plugged into the cordless handset.

•Make sure the telephone line cord is securely plugged into the tele- phone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its char- ger when not in use.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one min- ute for the cordless handset and telephone base to synchronize.

•It may be necessary to purchase a new battery. Please refer to page 7 of this user’s manual.

I cannot get a

• First, try all the suggestions above.

dial tone.

• Move the cordless handset closer to the telephone base. It might be

 

 

out of range.

 

• The telephone line cord might be malfunctioning. Try installing a new

 

line cord.

 

• If the previous suggestions do not work, disconnect the telephone

 

base from the telephone jack and connect a different telephone. If

 

there is no dial tone on that one either, the problem is in the wiring or

 

local service. Contact your local telephone company.

 

 

I cannot dial

• First, try all the suggestions above.

out.

• Make sure there is a dial tone before dialing. The cordless handset

 

 

may take a second or two to synchronize with the telephone base

 

and produce a dial tone. This is normal. Wait an extra second before

 

dialing.

 

• Make sure the telephone is set to the correct dial mode for the type of

 

service available (pulse or touch tone). Refer to the Installation sec-

 

tion of this user’s manual (page 11) to set the dial mode.

 

• If the other telephones in your home are having the same problem,

 

the problem is in the wiring or local service. Contact your local tele-

 

phone company (charges may apply).

 

• Eliminate any background noise. Noise from a television, radio or

 

other appliance may cause the telephone to not dial out properly. If

 

you cannot eliminate the background noise, try muting the cordless

 

handset before dialing, or dialing from another room in your home

 

with less background noise.

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Contents GHz Cordless Telephone/Answering System E5945B NEED HELP? Information about caller ID with call waiting See GHz Cordless Telephone/Answering System E5945B Table of contentsCordless handset Quick reference guideTelephone base Parts checklist Caller ID and call waiting Before you beginTelephone operating range Telephone base installation Battery installation & charging Wall mounting Belt clip & optional headset Set cordless handset display date and time Choose cordless handset ringer soundChoose ringer volume setting Choose dial modeChoose cordless handset display language Temporary ringer silencing Basic cordless handset operationMaking and answering calls Last number redialHandset Locator Base operationTemporary tone dialing Volume controlOptions while on calls Call waitingCall transfer Call transferMemory capacity DirectorySpeed dial To call a speed dial number To enter a speed dial numberTo edit or delete a speed dial number To enter a name Entering names into directoryOptions while entering names To assign a distinctive ring Entering numbers into directoryTo enter a number Options while entering numbersTo call a displayed number Directory searchTo browse through the directory To search alphabeticallyTo make an entry into a speed dial entry Changing directory entriesTo edit an entry To delete an entryHow caller ID works Caller ID operationOn-screen message Reason About namesMissed calls Other options Review call logTo review your call log To return a callDialing options Dial from the call logExample To delete a single call log entry Delete call log entriesTo delete all call log entries Add entries to the directory Message window Message capacityTo set day and time Day and time announcementsTo check day and time To record your outgoing announcement To play your outgoing announcementTo delete your outgoing announcement Feature options Changing feature optionsTo delete all messages Message playbackAnnouncements Options during playbackTo record a memo Recording and playing memosTo play back a memo Message counter displays Message window displaysDial your telephone number from any touch tone phone Remote accessScreen display messages Display screen messages, lights and tonesAlert tones Indicator lightsMy phone doesn’t work at all TroubleshootingOther Get noise My calls fade My Caller ID Incomplete Important safety instructions Especially about cordless telephones Pacemaker patients Precautions for users of implanted cardiac pacemakersEspecially about telephones answering systems FCC part 68 and Acta FCC part What does this limited warranty cover? Limited warrantyLimited warranty Please retain your receipt as your proof of purchase Technical specifications Index Action Remote command Remote access wallet card
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