AT&T E5945B user manual Get noise

Appendix

Troubleshooting

I get noise,	• Other cordless telephones and 802.11 wireless routers used for home
static, or weak	computer networks both use internal radios to communicate. The
signal even	radios may interfere with one another. You can improve the perfor-
when I’m near	mance of your cordless telephones and your router by:
	a. Positioning your new telephone as far away as possible from any
the base.
	other existing cordless telephone system already installed in your
	home to avoid the two systems interfering with each other.
	b. Positioning your telephone base as far as possible from your router,
	computer or any other computer devices.
	c. Selecting channels 4 through 10 for your router (refer to your rout-
	er’s user manual for more information).
	d. If you still have problems with the telephone or the router, make
	sure the handset is ON and press CHAN until the performance
	improves.
	• Press the CHAN button while on a call until the interference has been
	eliminated.
	• Other electronic products can cause interference to your cordless
	telephone. Try installing your telephone as far away from the follow-
	ing electronic devices as possible: wireless routers, radios, radio
	towers, pager towers, cellular telephones, intercoms, room monitors,
	televisions, personal computers, kitchen appliances and other cord-
	less telephones.
	• Microwaves operate on the same frequency as your telephone. It is
	normal to experience static on your telephone while the microwave
	oven is operating. Do not install this telephone in the same outlet or
	near a microwave oven.
	• If your telephone is plugged in with a modem or a surge protector,
	plug the telephone (or modem/surge protector) into a different loca-
	tion. If this solves the problem, re-locate your telephone or modem
	farther apart from one another, or use a different surge protector.
	• Relocate your telephone to a higher location. It will likely have better
	reception when installed in a high area.
	• If the other telephones in your home are having the same problem,
	the problem is in the wiring or local service. Contact your local tele-
	phone company (charges may apply).
	• If you subscribe to DSL service and if there is interference during
	conversations and/or your caller ID features are not functioning prop-
	erly, install a noise filter to the telephone line between telephone base
	and the telephone line jack. Contact your DSL provider to obtain a
	noise filter.
I hear other	• Press the CHAN key while on a call to change to a clear channel.
calls while	• Disconnect the telephone base from the telephone jack, and plug in a
using my	different telephone. If you still hear other calls, the problem is proba-
phone.	bly in your wiring or local service. Call your local telephone company.

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