Troubleshooting & FAQ

I hear crackling noises

-Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device.. It is designed for the headset and the connected device to be used within 33 feet (10 meters) of each other, with no major objects in the way (walls, etc..)..

I cannot hear anything in my headset

-Increase the volume in the headset..

-Ensure that the headset is paired to a device that is playing..

-Make sure your phone is connected to the headset by tapping the Answer/End button..

I am having pairing problems

-You may have deleted your headset pairing connection in your mobile phone/device.. Follow the pairing instruction to pair it again..

I want to reset the pairing list in my headset

-The headset registers a list of up to 7 mobile phones.. To clear the pairing list and reset the Jabra SUPREME to factory settings you can turn the SUPREME on while pressing the VOL+ and Answer/end button for about 6 seconds.. The next time you power on the Jabra SUPREME it will automatically go into pairing mode..

Will the Jabra SUPREME work with other Bluetooth equipment?

-The Jabra SUPREME is designed to work with Bluetooth mobile phones.. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1..1 or higher and support a headset, hands-free and/or advance audio distribution profile..

I cannot use Reject call, call on hold, Redial or voice dialing

JABRA SUPREME

* Phone dependent