Nortel Networks 150 manual Index

Page 146

146Index

Conventions, guide 13 button options 13 buttons 13 command line 13

Custom Call Routing (CCR) 7, 82 assign CLID number 77 changing CCR 77

deleting a Tree 83 Destination Types 81 Destination types 60 disabling 77 erasing a Path 83 Leave Message 60

Leave Message Point 70, 80 level 47, 57

menu 47, 57 overview 57 Path 47, 57, 60 testing a Tree 77 Tree overview 58

D

Default extension

Operator DN 94

Default password 24

Delayed Ring Transfer (DRT) CallPilot Feature Compatibility 129

Deleting a Group List 40

Destination Type 54 assigning 54

Destination Types changing 81

Destination types, Custom Call Routing (CCR) 60

Dialing Translation access code 107 area code 107 example table 106, 107

long distance access code 107 Network Access 107 parameters 107

reply translation 107 setting 108

Dialing Translation Table example 106, 107 reviewing entries 110

Disabling 102

CCR Tree 77

Disconnect Supervision

CallPilot Feature Compatibility 129

Display 13

log prompt 114 two line 11

Display telephone entering characters 12

Do Not Disturb (DND)

CallPilot Feature Compatibility 129

E

Enabling

General Delivery Mailbox 102

Erasing a CCR Path 83

Error messages troubleshooting 117

Evening Greeting 45

Expiry password 31

Express Messaging Line about 22

defaults 22

Extension number length troubleshooting 114

F

Forwarding calls troubleshooting 114

G

General Delivery Mailbox 16, 102, 113

assigning	102
Greeting Table
Alternate Language			43
assigning a greeting			45
overview	42
Primary Language			43
recording Company Greetings				43
setting up	45
using the Alternate Language				42
Greetings
Afternoon	45
assigning to a Greeting Table				45
Evening 45
Morning	45
troubleshooting		113
Group List
delete 40
Group Message		36
numbers	36
troubleshooting		116

P0919416 03

Image 146

Contents CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot About CallPilot CallPilot featuresChapter Getting started with CallPilot Call Center CallPilot optionsMessage Networking Desktop MessagingHow to get help TelephoneGetting started with CallPilot P0919416 Using CallPilot with a two line display telephone Chapter Using CallPilotSystem timeout Who can use CallPilotUsing the dialpad To enter a characterSymbols and conventions used in this guide About telephone buttonsUsing CallPilot P0919416 Chapter CallPilot mailboxes About installing mailboxesSystem Administrator Mailbox General Delivery Mailbox Subscriber mailboxesWhen to use Guest mailboxes Guest mailboxesInformation mailboxes Mailbox Class of Service Class of Service features Prompt languageClass of Service values Class of ServiceMailbox properties Company DirectoryAlternate extensions Restricting outdialing To restrict outdialingInitializing a mailbox To initialize a mailboxTo add a Subscriber mailbox Chapter Working with mailboxesAdding a Subscriber mailbox Press OK Adding a Guest mailbox To add a Guest mailboxAdding an Information mailbox To add an Information mailboxAdding many mailboxes To add multiple mailboxesPress OK to end the session About mailbox passwords Incorrect password lock-outChanging a mailbox To change a mailboxService classx Press Next Press to end the session Deleting a mailbox To delete a mailboxAbout Group List Numbers About Group ListsAbout Sending Group List messages Adding a Group List To add a Group ListChanging a Group List To change a Group ListADD DEL View Deleting a Group List To delete a Group ListChapter Setting up the Automated Attendant About the Automated AttendantGreeting Type Default start times Greeting TablesAbout Company Greetings Recording a Greeting To record a company GreetingSetting up a Greeting Table Custom promptsTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm Configuring line answering To configure how a line is answeredChanging line configuration To change or view how a line is answeredAssigning the number of rings before CallPilot answers To assign or change the number of ringsSetting up Touchtone Gate To set up Touchtone GateTT gatecustom About the Clid Routing Table Destination number Table entry Incoming call exampleTo route a phone number To change or delete a phone number in the Clid Routing Table Chapter Custom Call Routing About Custom Call RoutingHome node Planning and designing a CCR TreeComponents of a CCR Tree Information Messages Sub-menusDestination types Mailbox nodesTransfer nodes PathsAn example of a CCR Tree ⁄ ¤ ‹ ›Custom Call Routing P0919416 To build a CCR Tree Chapter Working with CCR TreesBuilding a CCR Tree Creating a Home node To create a Home nodeAdding nodes to the Home node Adding a Menu node To add a Menu nodeSave Print Quit Adding an Information node To add an Information nodePress END Adding a Mailbox node To add a Mailbox nodePress END Adding a Transfer node To add a Transfer to an internal extensionAbout transfers to external numbers To add a Transfer to an external numberPress Othr Press Xfer Adding special characters to an external transfer number ‹ or PausAssigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting TableDisabling a CCR Tree Testing a CCR TreeTo disable a Tree Deleting a CCR Tree To delete a TreeChanging a CCR Tree message Changing a Mailbox node To change a Mailbox nodeChanging a destination type To change a destination typeChanging a Transfer node To change a Transfer nodeDeleting a Path To delete a PathPress to end the session To record and send a Broadcast message Norstar Voice Mail Chapter Broadcast and Information messagesAbout Broadcast messages To record and send a Broadcast message CallPilot Information mailbox messages About recording an Information mailbox messageRecording an Information mailbox message To record an Information mailbox messageChapter CallPilot operations About resetting CallPilotTo reset CallPilot Initializing CallPilot To initialize CallPilotResetting the System Administrator password To reset the System Administrator passwordTo set the Operator status Operator settingsSetting the Operator status Resetting the Operator password Changing the Operator passwordTo change the Operator password Setting the Business Status Changing the Operator default extensionTo change the Operator default extension To assign Answer Lines Setting up line answeringTo set the Business Status Setting the Automated Attendant status To change the Automated Attendant statusCallPilot default system options Language availabilityGroup List leading digit To change the Group List leading digitTo enable or disable voicemail To enable or disable the Company Directory Company DirectoryOutdialing To designate the number of channels for outdialingTo enable or disable the General Delivery Mailbox General Delivery MailboxEnabling a software authorization code To enable a software authorization codeTo enable or disable External Mailbox Initialization External Mailbox InitializationHow the Dialing Translation Table works Chapter Dialing TranslationAbout Dialing Translation Examples of Dialing Translation Tables Input OutputNetwork Access Setting Dialing Translation properties To set the Dialing Translation propertiesBuilding a Dialing Translation Table To build a Dialing Translation TableReviewing entries in the Dialing Translation Table To review Dialing Translation Table entriesChanging a Dialing Translation Table entry To change an entry in the Dialing Translation TableDeleting a Dialing Translation Table entry To delete an entry in the Dialing Translation TableChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List CallPilot error messages Already a memberInvalid key Mbox not init Not recorded Ringing lines and answer buttons Chapter CallPilot configuration tipsDelayed answering by the Automated Attendant Ringing Answer buttonCallPilot configuration tips Central receptionist How to set up CallPilot for different businessesCallPilot for a small business On Your Toes Dance Studio Greeting for On Your Toes Costume RoomCallPilot for a medium business Bridge Stone Engineering Customer Service and Sales department Greeting for Bridge Stone EngineeringManagers Shipping and ReceivingFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Chapter Default configuration values Value or range DefaultDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool

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