Nortel Networks 150 manual P0919416

Page 148

148 Index

Operator Status 92

Properties

default extension 94

mailbox 21

setting 92

 

Outbound Transfer

 

and outdial method

21

Class of Service default setting 20

in Class of Service

19

troubleshooting 114

Outdial route mailbox 21

P

R

Recording

Company Greetings 43

Reply Feature troubleshooting 114

Resetting CallPilot 89 Operator password 93

System Administrator password 91

Parameters

 

 

 

 

 

Ringing Answer Button 121

 

access code

107

 

 

 

 

 

Rings

 

 

 

 

area code 107

 

 

 

 

 

 

 

 

 

 

assigning 51

 

 

 

long distance access code 107

 

 

 

 

 

 

 

 

 

 

reply translation

107

 

S

 

 

 

 

setting

108

 

 

 

 

 

 

 

 

Password

 

 

 

 

 

Sending a Group Message 36, 40

 

“locked-out”

31, 115

 

Service Modes

 

 

 

 

default

24

 

 

 

 

 

 

 

 

 

 

 

 

CallPilot Feature Compatibility

131

expiry 31

 

 

 

 

 

 

 

 

Set Relocation

 

 

 

 

incorrect lock-out

31

 

 

 

 

 

 

CallPilot Feature Compatibility

128

Mailbox

31

 

 

 

 

 

 

 

 

Sub-menu

 

 

 

 

Mailbox, expiry

19

 

 

 

 

 

Operator 93

 

 

 

 

Custom Call Routing (CCR) 59

 

resetting Operator

93

 

Symbols 13

 

 

 

 

resetting System Administrator

91

System Administrator

 

 

troubleshooting

115

 

 

 

 

password, resetting

91

 

 

 

 

 

 

 

 

Password attempts

 

 

 

 

 

 

 

 

in Class of Service

19

 

T

 

 

 

 

Password expiry

 

 

 

 

 

 

 

 

 

 

Target Attendant

 

 

 

in Class of Service

19

 

 

 

 

 

in Class of Service

19

 

Path

 

 

 

 

 

 

 

 

 

 

 

Telephone

 

 

 

 

Custom Call Routing (CCR) 60

 

 

 

 

 

 

line display

11

 

 

 

Path Number

 

 

 

 

 

 

 

 

 

 

 

Testing a CCR Tree

77

 

troubleshooting

116

 

 

 

 

 

 

 

 

Personal Mailbox

25

 

 

Time and Date

 

 

 

 

 

 

troubleshooting

114

 

Personal Mailboxes

 

 

 

 

 

Timeout

 

 

 

 

adding

25

 

 

 

 

 

 

 

 

 

 

 

 

CallPilot Feature Compatibility

129

Points, CCR

 

 

 

 

 

 

 

 

Touchtone Gate

52

 

 

 

Leave Message

80

 

 

 

 

 

 

 

 

 

 

 

 

Leave Message Point 70

 

Transfer Callback

 

 

 

Transfer

82

 

 

 

 

CallPilot Feature Compatibility

131

Prime Set

 

 

 

 

 

Transfer Point

82

 

 

 

CallPilot Feature Compatibility

130

changing 82

 

 

 

Private line

 

 

 

 

Tree

 

 

 

 

CallPilot Feature Compatibility

130

troubleshooting

116

 

Prompt language

 

 

 

 

 

 

 

 

in Class of Service

19

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

P0919416 03

 

 

 

 

 

 

 

 

 

Page 147 Page 149
Image 148
Page 147 Page 149
Contents CallPilot Telephone Administration Guide CallPilot 150 Telephone Administration Guide Contents Chapter Working with mailboxes Chapter Working with CCR Trees Chapter Troubleshooting CallPilot Chapter Getting started with CallPilot CallPilot featuresAbout CallPilot CallPilot options Message NetworkingCall Center Desktop MessagingHow to get help TelephoneGetting started with CallPilot P0919416 Chapter Using CallPilot System timeoutUsing CallPilot with a two line display telephone Who can use CallPilotUsing the dialpad To enter a characterSymbols and conventions used in this guide About telephone buttonsUsing CallPilot P0919416 System Administrator Mailbox About installing mailboxesChapter CallPilot mailboxes General Delivery Mailbox Subscriber mailboxesWhen to use Guest mailboxes Guest mailboxesInformation mailboxes Mailbox Class of Service Class of Service features Prompt languageClass of Service values Class of ServiceMailbox properties Company DirectoryAlternate extensions Restricting outdialing To restrict outdialingInitializing a mailbox To initialize a mailboxAdding a Subscriber mailbox Chapter Working with mailboxesTo add a Subscriber mailbox Press OK Adding a Guest mailbox To add a Guest mailboxAdding an Information mailbox To add an Information mailboxAdding many mailboxes To add multiple mailboxesPress OK to end the session About mailbox passwords Incorrect password lock-outChanging a mailbox To change a mailboxService classx Press Next Press to end the session Deleting a mailbox To delete a mailboxAbout Sending Group List messages About Group ListsAbout Group List Numbers Adding a Group List To add a Group ListChanging a Group List To change a Group ListADD DEL View Deleting a Group List To delete a Group ListChapter Setting up the Automated Attendant About the Automated AttendantGreeting Type Default start times Greeting TablesAbout Company Greetings Recording a Greeting To record a company GreetingSetting up a Greeting Table Custom promptsTo set up a Greeting Table Chng DAY Next Mo nonb 600 pm Configuring line answering To configure how a line is answeredChanging line configuration To change or view how a line is answeredAssigning the number of rings before CallPilot answers To assign or change the number of ringsSetting up Touchtone Gate To set up Touchtone GateTT gatecustom About the Clid Routing Table Destination number Table entry Incoming call exampleTo route a phone number To change or delete a phone number in the Clid Routing Table Chapter Custom Call Routing About Custom Call RoutingComponents of a CCR Tree Planning and designing a CCR TreeHome node Information Messages Sub-menusMailbox nodes Transfer nodesDestination types PathsAn example of a CCR Tree ⁄ ¤ ‹ ›Custom Call Routing P0919416 Building a CCR Tree Chapter Working with CCR TreesTo build a CCR Tree Creating a Home node To create a Home nodeAdding nodes to the Home node Adding a Menu node To add a Menu nodeSave Print Quit Adding an Information node To add an Information nodePress END Adding a Mailbox node To add a Mailbox nodePress END Adding a Transfer node To add a Transfer to an internal extensionAbout transfers to external numbers To add a Transfer to an external numberPress Othr Press Xfer Adding special characters to an external transfer number ‹ or PausAssigning a CCR Tree to a Greeting Table To assign a CCR Tree to a Greeting TableTo disable a Tree Testing a CCR TreeDisabling a CCR Tree Deleting a CCR Tree To delete a TreeChanging a CCR Tree message Changing a Mailbox node To change a Mailbox nodeChanging a destination type To change a destination typeChanging a Transfer node To change a Transfer nodeDeleting a Path To delete a PathPress to end the session About Broadcast messages Chapter Broadcast and Information messagesTo record and send a Broadcast message Norstar Voice Mail To record and send a Broadcast message CallPilot Information mailbox messages About recording an Information mailbox messageRecording an Information mailbox message To record an Information mailbox messageTo reset CallPilot About resetting CallPilotChapter CallPilot operations Initializing CallPilot To initialize CallPilotResetting the System Administrator password To reset the System Administrator passwordSetting the Operator status Operator settingsTo set the Operator status To change the Operator password Changing the Operator passwordResetting the Operator password To change the Operator default extension Changing the Operator default extensionSetting the Business Status To set the Business Status Setting up line answeringTo assign Answer Lines Setting the Automated Attendant status To change the Automated Attendant statusCallPilot default system options Language availabilityGroup List leading digit To change the Group List leading digitTo enable or disable voicemail To enable or disable the Company Directory Company DirectoryOutdialing To designate the number of channels for outdialingTo enable or disable the General Delivery Mailbox General Delivery MailboxEnabling a software authorization code To enable a software authorization codeTo enable or disable External Mailbox Initialization External Mailbox InitializationAbout Dialing Translation Chapter Dialing TranslationHow the Dialing Translation Table works Examples of Dialing Translation Tables Input OutputNetwork Access Setting Dialing Translation properties To set the Dialing Translation propertiesBuilding a Dialing Translation Table To build a Dialing Translation TableReviewing entries in the Dialing Translation Table To review Dialing Translation Table entriesChanging a Dialing Translation Table entry To change an entry in the Dialing Translation TableDeleting a Dialing Translation Table entry To delete an entry in the Dialing Translation TableChapter Troubleshooting CallPilot Telephone cannot be forwarded to the system Verify the correct extension is assigned to the mailbox You cannot create a Group List CallPilot error messages Already a memberInvalid key Mbox not init Not recorded Chapter CallPilot configuration tips Delayed answering by the Automated AttendantRinging lines and answer buttons Ringing Answer buttonCallPilot configuration tips CallPilot for a small business On Your Toes Dance Studio How to set up CallPilot for different businessesCentral receptionist Greeting for On Your Toes Costume RoomCallPilot for a medium business Bridge Stone Engineering Customer Service and Sales department Greeting for Bridge Stone EngineeringManagers Shipping and ReceivingFeature Compatibility Delayed Ring Transfer DRT Language choice Service Modes CallPilot configuration tips P0919416 Chapter Default configuration values Value or range DefaultDefault configuration values Message storage times Default configuration values P0919416 Glossary See Custom Call Routing ATA Feature code used to leave messages in CallPilot mailboxes Storage place for messages on the CallPilot system Returning CallPilot to its original default settings Push button telephone that emits Dtmf tones Glossary P0919416 Index Index Troubleshooting P0919416 Troubleshooting 113 Accessing a line or line Pool
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