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| Additional features | |
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Table 4: Troubleshoot Virtual Office (Part 2 of 3) | ||||
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Displayed Message | Probable Cause | Action |
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Invalid ID (3) | Incorrect User ID | Enter correct User ID. |
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| entered. |
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| User ID in | Notify system |
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| Gatekeeper database | administrator. |
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| points to originating |
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| Call Server. |
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Locked from Login | Three failed attempts | Wait one hour for the |
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| to enter the correct | lock to clear |
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| Station Control | automatically, or |
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| Password. | notify system |
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| administrator to clear |
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| lock. |
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Logged out | Home TN in use by | Log in to another TN |
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| Virtual Office. | using Virtual Office. |
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Permission Denied | Remote telephone | Notify system |
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(1) |
| has no Station | administrator. |
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| Control Password. |
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Permission Denied | Incorrect User ID | Enter correct User ID. |
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(3) |
| entered. |
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| Remote telephone | Notify system |
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| has no Station | administrator. |
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| Control Password. |
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Permission Denied | Incorrect User ID | Enter correct User ID. |
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(4) |
| entered. |
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| Attempt to log in to a | Go to an IP Audio |
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| remote IP Phone | Conference Phone |
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| 2002 or IP Phone | 2033, IP Phone 2002, |
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| 2004 (some | or IP Phone 2004 |
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| restrictions apply). | and try to log in |
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| again, or consult your |
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| system administrator. |
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