Nortel Networks CallPilot 150 quick start About CallPilot 100/150, CallPilot features

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About CallPilot 100/150 3

About CallPilot 100/150

CallPilot 100/150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system.

For information about installing two CallPilot 150 units on one KSU, refer to the CallPilot 100/ 150 Installation and Maintenance Guide.

CallPilot 100/150 offers

connection to a compatible Norstar telephone system

voicemail with a choice of a CallPilot or Norstar Voice Mail interface

four voice channels on CallPilot 100 and up to eight voice channels on CallPilot 150

Call Center functionality

CallPilot features

Table 1 CallPilot features

Feature

CallPilot 100

CallPilot 150

 

 

 

Number of voice channels

4

8

 

 

 

Storage (hours)

9

82

 

 

 

Number of subscriber mailboxes

Default: 10

Default: 20

 

Maximum: 40

Maximum: 300

 

 

 

Basic voicemail

Included

Included

 

 

 

Outbound transfer

Included

Included

 

 

 

Call recording, call interrupt

Included

Included

 

 

 

Auto-Attendant and Custom Call Routing (CCR)

Included

Included

 

 

 

Networking (digital, AMIS)

Optional

Optional

 

 

 

Desktop (Unified) Messaging

Optional, depending on

Optional, depending on

 

your region

your region

 

 

 

Basic Call Center

Optional, depending on

Optional, depending on

 

your region

your region

 

 

 

Call Center Reporting

Optional

Optional

 

 

 

Note: If you are using the Auto-Attendant, only 200 mailboxes are supported.

CallPilot 100/150 Quick Start Guide

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Contents CallPilot 100/150 Quick Start Guide Statement of conditions Regulatory information for CallPilot 100/150Copyright 2004 Nortel Networks TrademarksCallPilot features About CallPilot 100/150CallPilot 100/150 offers Change the IP address Ethernet Serial or Ethernet cable Installing the CallPilot 100/150Mounting the CallPilot 100/150 on the wall Connecting the CallPilot 100/150Initializing CallPilot 100/150 using CallPilot Manager Initializing the CallPilot 100/150Computer requirements for CallPilot Manager Changing the IP address using a serial cable Connecting to the CallPilot 100/150If you can use the default IP address If you cannot use the default IP addressChanging the IP address using the terminal Changing the IP address using an Ethernet crossover cable Running the Quick Install WizardQuick Install Wizard parameters for a CallPilot 100/150 Default is North America Outdial Method Initializing CallPilot 100/150 using a telephone≤·· Determining CallPilot 100/150 Feature CodesPress ≤·‹ Configuring the CallPilot 100/150 initial parametersAdditional information Configuring the CallPilot 100/150Additional information N0008008
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CallPilot 100, CallPilot 150 specifications

Nortel Networks CallPilot 150 and CallPilot 100 are integrated voice messaging platforms that cater to businesses seeking sophisticated communication solutions. These systems enable users to manage voice messages, emails, and fax services seamlessly, enhancing their productivity and streamlining communications.

Both systems are designed for medium to large-sized organizations, offering a range of features that make it easier to communicate effectively. One of the standout characteristics of CallPilot 150 and 100 is their user-friendly interface, which allows for easy navigation and management of messages via a telephone or computer. Users can listen to, forward, and manage their messages with simple prompts, ensuring a smooth experience.

The CallPilot systems support multiple languages, making them suitable for diverse workplaces. This multilingual capability allows businesses to cater to a broader customer base, facilitating better communication within multilingual environments. Additionally, the systems are equipped with automated attendant functionality, which can greet callers and guide them to the appropriate extension, improving customer service and reducing waiting times.

A key feature of both CallPilot models is their interoperability with Nortel’s phone systems, including Meridian and Norstar. This integration ensures that organizations can leverage their existing infrastructure while enhancing their capabilities with advanced messaging solutions. The systems provide unified messaging, enabling users to access their messages from different platforms like email, voicemail, and fax, which centralizes communication and improves responsiveness.

CallPilot 150 offers greater storage capacity compared to CallPilot 100, making it an ideal choice for organizations with higher messaging volume requirements. Both systems utilize digital recording technology that ensures high-quality message playback, ensuring clarity in communications.

Moreover, CallPilot solutions are equipped with security features that safeguard sensitive information from unauthorized access. These functions are crucial in today’s business environment, where data protection is paramount.

In summary, Nortel Networks CallPilot 150 and CallPilot 100 combine advanced technologies with practical features to deliver effective voice messaging solutions. Their user-centric design, interoperability with Nortel systems, and robust features make them suitable options for businesses aiming to enhance their communication strategies in a competitive marketplace.