Nortel Networks 2001 manual Troubleshoot Virtual Office Part 1

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Additional features

Troubleshoot Virtual Office

When you use Virtual Office, error messages may display on-screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Action

Busy, try again	Remote IP Phone is	Wait for remote
	active (not idle).	telephone to become
		idle and try again.

	ACD IP Phone is	Log out of ACD IP
	logged in.	Phone before
		initiating Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Set Make-Set-Busy
	inactive on ACD IP	active on ACD IP
	Phone.	Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Contents IP Phone Page Revision history Revision history Contents Record a Calling Party Number Additional features Contents About the IP Phone Basic featuresLine Telephone controlsGoodbye Services itemsHold Msg/InboxAbout the IP Phone IP Phone 2001 LCD screen display Telephone displaySecurity features Call features and Flexible Feature CodesServices To change your ScpwAbout the IP Phone Before you begin Connect the IP Phone 2001 componentsSteps IP Phone 2001 connections Configure options on IP Phone Use the Telephone Option menu To use the Telephone Option menu ServicesTo adjust Ringer volume Adjust volumeTelephone Option menu To adjust Handset listen volumeTo adjust On-hook dialing/listen volume To adjust the Buzzer volume To adjust display screen contrast Adjust display screen contrastTo select a language Select a languageTo select a date/time format Select Date/Time formatTo select Local DialPad Tone Select Local DialPad ToneTo choose a ring type Select Ring typeTo view set information View set informationUse Off-hook dialing Make a callUse On-hook dialing Goodbye To use Predial Line To edit a Predial number Use PredialLine Activate Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFCTo deactivate Ring Again before notification Redial last number calledEnter the Ring Again Deactivate To use Last Number RedialTo create a Speed Call number Use Speed CallTo make a Speed Call Press the Speed Call Controller keyTo make a System Speed Call Make a System Speed CallPress the System Speed Call key Press the System Speed CallTo answer a call Answer a callPlace a call on hold While on an active callTransfer a call To place a call on holdTo activate Timed Reminder Recall Use Timed Reminder RecallReplace the handset before To park a call on the System Park DN or your own DN Use Call ParkTo retrieve a parked call To record a caller’s number for accounting purposes Record a Calling Party NumberTo activate Call Trace Trace a Malicious callConference key Use Call Forward While away from your deskTo forward your calls or change the forward number To deactivate Call ForwardTo reinstate Call Forward to the same number Use Internal Call ForwardTo activate Internal Call Forward To deactivate Internal Call ForwardTo activate Remote Call Forward Use Remote Call ForwardTo deactivate Remote Call Forward To lock your telephone Secure your telephoneTo unlock your telephone Dial the Electronic Lock Deactivate FFCDial your Station Control Password To set up a conference call Set up a conference callTalk with more than one person Press the Line DN key to return to your original call To call group members Use Group CallTo answer a Group Call To end a Group Call Goodbye Use Make Set Busy Work without interruptionEnter the Make Set Busy Activate FFC Enter the Make Set Busy Deactivate FFCUse Call Page Connect to make an announcement Additional call featuresTo use Call Call Detail Recording FFC Charge a call or charge a forced callTo charge a call in progress Detail Recording FFCDial the Call Detail Recording FFC Line To charge a call to an account when you transfer a callPress the Conference key. The call is placed on hold To use Enhanced Override Use Enhanced OverrideTo disconnect Enhanced Override To use Forced Camp-on Use Forced Camp-onTo answer a call camped-on to your extension To override a busy/engaged signal Override a busy signalUse Privacy Release To end the connectionTo use Automatic Preselection Meet-me Use RadioTo use Automatic Post selection Dial the Radio Paging Access FFCTo answer a Radio Additional call features Virtual Office Additional featuresAdditional features Virtual Office on your remote telephone Logged on to an IP Phone 2001 using an IP Softphone Virtual office on your office telephone To log out from a remote telephone Virtual Office logoutTroubleshoot Virtual Office Part 1 Troubleshoot Virtual OfficeTroubleshoot Virtual Office Part 2 Troubleshoot Virtual Office Part 3 Local Mode Normal ModeMedia Gateway 1000B Resume Normal Mode Resume Normal Troubleshoot MG 1000BMode Set Automatic Wake-Up Hospitality featuresTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCDial the Automatic Wake-Up Quit FFC To quit an Automatic Wake-Up callGoodbye To verify the time for the Automatic Wake-Up call Flexible Feature Codes FFCs Flexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Internet address