Chapter 5 Troubleshooting 45
Table 5 WLAN Handset messages, descriptions, and actions
Message | Description | Action |
|
|
|
Bad Network IP | The WLAN Handset is configured wrong. | Contact your system administrator. |
|
|
|
Bad Network Mask | The WLAN Handset is configured wrong. | Contact your system administrator. |
|
|
|
Bad Payload Type | There may be a configuration problem | Contact your system administrator. |
| with the handset of the VPN server. |
|
|
|
|
Bad Phintl File | The WLAN Handset software download | Contact your system administrator. |
| files are incorrect or corrupted. |
|
|
|
|
Bad Program File | The WLAN Handset software download | Contact your system administrator. |
| files are incorrect or corrupted. |
|
|
|
|
Bad Preshared Key | The WLAN Handset is configured wrong. | Contact your system administrator. |
|
|
|
Bad Tunneled IP | The WLAN Handset is configured wrong. | Contact your system administrator. |
|
|
|
Bad VPN Server IP | The WLAN Handset is configured wrong. | Contact your system administrator. |
|
|
|
Bor Aicon | Low battery | In call: the battery icon (B) displays |
Battery Low message |
| and a soft beep is heard when the user is |
and beep |
| on the WLAN Handset and the battery |
|
| charge is low. User has |
|
| battery life left. |
|
| Not in call: The battery icon (A) |
|
| displays whenever the battery charge is |
|
| low. The message Low Battery and a |
|
| beep indicate a critically low battery |
|
| charge. The WLAN Handset will not work |
|
| until the battery pack is charged. |
|
|
|
Battery Failure | The battery pack is not functioning. | Replace the battery pack with a new or |
|
| confirmed Nortel battery pack. Any |
|
| |
|
|
|
Battery Failed | The battery pack is damaged or | Replace the battery pack with a new or |
| incompatible with the WLAN Handset. | confirmed Nortel battery pack. Any |
|
| |
|
|
|
Can’t Renew DHCP | The DHCP server is not responding to | Record the error information and contact |
yyy.yyy.yyy.yyy | the initial renewal attempt. | your system administrator. |
|
|
|
Charging … | The WLAN Handset is charging in the | No action needed. |
| Desktop Charger. |
|
|
|
|
Charge Complete | The WLAN Handset is now fully charged. | No action needed. |
|
|
|
Checking Code | The WLAN Handset is checking for a | None. This message lasts for |
| newer version of software that should be | approximately one second. If message |
| downloaded. | remains displayed, power off the WLAN |
|
| Handset and contact your system |
|
| administrator. |
|
|
|
Checking DHCP IP | The WLAN Handset is retrieving DHCP | None. This is informational only. |
| information from the DHCP server. |
|
|
|
|
CRC Code Error | The software which has been TFTP | Contact your system administrator. |
| downloaded has a bad redundancy code |
|
| check. |
|
|
|
|
Code Mismatch! | The software loaded into the WLAN | Contact your system administrator. |
| Handset is incorrect for the handset |
|
| model. |
|
|
|
|
WLAN IP Handset 2210/2211/2212 User Guide