About This Document
Purpose
This guide describes suggested troubleshooting actions to resolve problems that may occur during EC500 operation.
Intended Audience
The audience for this guide includes System Administrators, Software Specialists, and Avaya technical personnel.
Reason for Reissue
This guide has been reissued to provide troubleshooting information for Release 3 of EC500.
How to Use This Document
This document is organized as follows:
Chapter 1, Basic Troubleshooting - Provides a chart that covers the most common problems users may experience due to interaction between EC500 and their cellular service provider. The chart also provides suggested actions/resolutions to correct each problem.
Chapter 2, What To Do When Users Cannot Receive EC500 Calls - Provides procedures for correcting situations which result in users not being able to receive EC500 calls on their cell phones.
Issue 3 January 2002 vii